Be cautious with these guys. We viewed a nice apartment and put down £500 holding fee. It then transpired that the landlord would not be able to honour the offered tenancy length of 12 months, and instead offered 18. We refused and it then took about 6 emails 3 phone calls and 3 weeks to get the £500 back.
Amiable, fast and to some extent professional when they are chasing your business. Slow, cumbersome, unresponsive and potentially dishonest (the preliminary contract advises 8 days for the return of a holding fee, already a long time to arrange what a normal person can do online in 5 minutes) when they realise no more money is coming out of you.
Confirm absolutely everything in person and by email before transferring the holding fee.