Bromley, BR1
5/5, 139 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
99% lettings fee satisfaction
Northwood - Visit Our Website

“Ally and Charlotte have been great! Made rent......”

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Aug 31,2019
Minithumbup
Ally
Charlotte
By: 'MR W'
Aug 31,2019
0 people found
this helpful
Ally and Charlotte have been great! Made renting a really easy and would recommend them to anyone in the market!
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Opening Hours
Address

Northwood
21-23 Kingfisher House
Bromley
Greater London
BR1 1LT
0208 290 9911

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £24,900 £340,000
Lettings 89% 99% £700 £3,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
52 0 74 2 4 0 3 0 4 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
UKALA TPOS Sales TPOS Lettings TPOS DPS SAGEagent My deposits scheme
Latest Properties

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“I’d recommend Northwood Bromley!...”

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Aug 31,2019
Minithumbup
Charlotte
Ally
By: 'Amanda Sutton'
Aug 31,2019
0 people found
this helpful
I’ve used Northwood for several years and am consistently impressed with their service. Rates are competitive, communication is good and I feel like my properties are in safe hands!...
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“Ally and Charlotte have been great! Made rent......”

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Aug 31,2019
Minithumbup
Ally
Charlotte
By: 'MR W'
Aug 31,2019
0 people found
this helpful
Ally and Charlotte have been great! Made renting a really easy and would recommend them to anyone in the market!...
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“I cannot speak highly enough of the work and ......”

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Aug 31,2019
Minithumbup
Ally
Charlotte
By: 'Owner'
Aug 31,2019
0 people found
this helpful
I cannot speak highly enough of the work and effort that Charlotte and Ally put into looking after and managing our property. Nothing is too much and they are always professional and polite. Their recommendations for tradespeople are always spot on....
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“This Lady is simply are best. When I contact ......”

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Aug 31,2019
Minithumbup
Charlotte
By: 'Belinda Somuah'
Aug 31,2019
0 people found
this helpful
This Lady is simply are best. When I contact them they quickly respond and keep you updated if needed. I have been Northwood for almost 3years now and I don't remember a time that I to follow up anything as will make sure what the ...
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“Always ready to meet the needs of the tenant ......”

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Aug 31,2019
Minithumbup
Ally
Charlotte
By: 'Royal Disi'
Aug 31,2019
0 people found
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Always ready to meet the needs of the tenant . Very helpful. I will recommend your services over and over again...
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“Charlotte and Ally have been great in sorting......”

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Aug 19,2019
Minithumbup
Charlotte
Ally
By: 'Tim Salih'
Aug 19,2019
0 people found
this helpful
Charlotte and Ally have been great in sorting any problems that I have had, I've been letting my property with Northwoods for 8 years and wouldn't consider using anybody else....
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“Their services are professional and standard ......”

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Aug 05,2019
Minithumbup
By: 'Racheal Oladiran'
Aug 05,2019
0 people found
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Their services are professional and standard ,they never leave any stone unturned. They offer friendly services and are always on time....
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“Charlotte is very efficient and professional.......”

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Aug 05,2019
Minithumbup
Charlotte
By: 'Racheal Oladiran'
Aug 05,2019
0 people found
this helpful
Charlotte is very efficient and professional. Very active and hardworking, also very friendly in a professional way.I will choose her and the agent over and over again.....
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“Friendly and Professional...”

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Jul 26,2019
Minithumbup
Charlotte
Ally
By: 'Richard Saade'
Jul 26,2019
0 people found
this helpful
I have had Charloote and Ally look after my property for the past three years and the service provided has been excellent. They are very friendly and professional and care about the landlord, tenant and condition of the property. I would highly recommend them to ...
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“Ally and Charlotte have been amazing. They a......”

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Jul 25,2019
Minithumbup
Ally
Charlotte
By: 'Marijke Taylor'
Jul 25,2019
0 people found
this helpful
Ally and Charlotte have been amazing. They are not only professional and efficient and approachable, but really care about their clients. They have been so kind and helpful to me over the past few months and I can't thank them enough....
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“Charlotte has been managing my property for a......”

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Jul 23,2019
Minithumbup
Charlotte
By: 'nicola butler'
Jul 23,2019
0 people found
this helpful
Charlotte has been managing my property for approximately one year. During this time there have been a number of maintenance issues which have been dealt with in an expeditious manner and with the greatest of professionalism.. Communication has been the essence of customer satisfaction for ...
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“Great communication, always ready to help and......”

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Jul 19,2019
Minithumbup
Charlotte
Ally
By: 'JACK & SIMON'
Jul 19,2019
0 people found
this helpful
Great communication, always ready to help and have a real personal touch. We liaise mostly with Charlotte and Ally who have always been on the ball, quick to get back to us, super friendly and always professional!...
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“Northwood and in particular Charlotte and All......”

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Jul 19,2019
Minithumbup
Charlotte
Ally
By: 'Simon Clark'
Jul 19,2019
0 people found
this helpful
Northwood and in particular Charlotte and Ally have always been professional, friendly and attended to any problems or concerns promptly. I would like to take this opportunity to say a big thank you for the excellent service they have provided over the years. Best wishes ...
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“Ally and Charlotte have always been extremely......”

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Jul 17,2019
Minithumbup
Ally
Charlotte
By: 'TJ Hill'
Jul 17,2019
0 people found
this helpful
Ally and Charlotte have always been extremely helpful and very professional whenever I've had to speak with them. Thank you so much and keep up the great work....
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“Great service as always. Any communication is......”

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Jul 11,2019
Minithumbup
Ally
Charlotte
By: 'Don W.'
Jul 11,2019
0 people found
this helpful
Great service as always. Any communication is dealt with promptly and efficiently. Nothing is too much trouble. A pleasure to deal with....
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“Great agency! I'd like to thank Ally and Char......”

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Jul 11,2019
Minithumbup
Ally
Charlotte
By: 'Natalia Pascova'
Jul 11,2019
0 people found
this helpful
Great agency! I'd like to thank Ally and Charlotte for their help throughout our tenancy, I found them to be always friendly and professional. Any problem we had they get sorted right away. Will definitely recommend them. Thank you for fantastic customer service!...
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“My property is in good hands....”

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Jul 10,2019
Minithumbup
Ally
Charlotte
By: 'Ms dan Wei'
Jul 10,2019
0 people found
this helpful
I've been with them for 5 years now. The staff are always helpful. My property is in good hands. Highly recommended....
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“Excellent service....”

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Jul 10,2019
Minithumbup
Charlotte
Ally
By: 'Richard Temple'
Jul 10,2019
0 people found
this helpful
Excellent service. Never been any problems. I let my property through Northwood. Always so polite and efficient. Any issues are sorted quickly. Would highly recommend....
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“Very helpful team and would definitely recomm......”

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Jul 09,2019
Minithumbup
Ally
Charlotte
By: 'Happy client'
Jul 09,2019
0 people found
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Very helpful team and would definitely recommend as a letting agent. Always able to answer any queries we have and manage the property for us....
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“Charlotte is outstanding !she's always dealt......”

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Jul 08,2019
Minithumbup
Charlotte
By: 'Rabira'
Jul 08,2019
0 people found
this helpful
Charlotte is outstanding ! she's always dealt with issues effectively and is very committed to her work. Not only that, she's been very reassuring when I had mice problem as well as proactive. She communicates promptly and is always actively listening to anything that myself as ...
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“Truly fantastic service...”

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Jul 02,2019
Minithumbup
Ally
Charlotte
By: 'Marwan Elboury'
Jul 02,2019
0 people found
this helpful
Truly fantastic service and could not see ourselves renting with any other estate agents. Everything has been dealt with in an impeccable and highly professional manner. All questions, queries and issues have been responded to promptly and fully. Could not be more satisfied. Highly recommended!! ...
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“Great team...”

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Jun 14,2019
Minithumbup
Charlotte
Ally
By: 'Sharon'
Jun 14,2019
0 people found
this helpful
Been with Northwood for over 3 years now. Any issues I have Charlotte is always so helpful and gets things sorted ASAP. Charlotte and Ally are so professional and run a great team...
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“Excellent property management and communication...”

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May 30,2019
Minithumbup
Charlotte
Ally
By: 'Jas'
May 30,2019
0 people found
this helpful
Charlotte and Ally from Northwood have managed my property for a number of years, they are efficient, responsive and always strive to ensure both I and the end tenant are happy. I was particularly impressed recently when work needed doing to the property and they ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Charlotte
May 30, 2019
View all comments (1)
Thank you for your lovely review. I always like to ensure that our landlords are obtaining truthful quotes and work that is to the highest standard. I am most pleased that you have continued to use our services over the years and intend to for many more to come. Charlotte ...

“Excellent service...”

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May 27,2019
Minithumbup
Ally
Charlotte
By: 'Melissa'
May 27,2019
0 people found
this helpful
I've been renting through Northwood for several years now. Charlotte and Ally have always been very helpful and professional! Highly recommend...
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Comment on agent fees
Fair
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“Very Proffessional...”

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Apr 09,2019
Minithumbup
Charlotte
Ally
By: 'Racheal oladiran'
Apr 09,2019
0 people found
this helpful
I rented apartment with Northwood in which I always have to speak to staff all the time . They are very friendly and proffessional. Kind and warm hearted, always listen to your complain and act fast....
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Comment on agent fees
Very good
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Staff picture Stuart
(33)
Staff picture Charlotte
(82)
Staff picture Ally
(75)
Staff picture Carl
(23)
Staff picture Arjan
Staff picture Emma
(8)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 3:18 PM 22/01/2018 by Northwood - Bromley, Bromley,

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Branch - Bromley, BR1