Derby, DE1
4.8/5, 63 reviews
90% recommended
92% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
91% lettings fee satisfaction
Northwood - Visit Our Website

“Great estate agents!...”

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Aug 31,2019
Minithumbup
Wendy
By: 'HT'
Aug 31,2019
0 people found
this helpful
I rented with Northwood Derby for 14 months and from the very beginning thought they were great estate agents. They always responded to emails ASAP and answered all questions asked. The application process was quick and easy to follow and I always had lovely customer service when visiting the branch. I would definitely recommend Northwood Derby and wouldn’t hesitate to use them again!
Was this helpful? Yes
By: Wendy Richards
Aug 31, 2019
Thank you very much for your kind comments. We strive to go over and above to make your lettings experience with us a positive one. Wishing you all the best for the future.

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Opening Hours
Address

Northwood
5a St. James Street
Derby
Derbyshire
DE1 1QT
01332 851570

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £68,500 £337,000
Lettings 91% 91% £400 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 1 7 3 21 2 0 0 2 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TDS SAGEagent
Latest Properties
Images & Videos

“Great estate agents!...”

Share on :
Aug 31,2019
Minithumbup
Wendy
By: 'HT'
Aug 31,2019
0 people found
this helpful
I rented with Northwood Derby for 14 months and from the very beginning thought they were great estate agents. They always responded to emails ASAP and answered all questions asked. The application process was quick and easy to follow and I always had lovely customer service ...
read full review
Was this helpful? Yes
By: Wendy Richards
Aug 31, 2019
View all comments (1)
Thank you very much for your kind comments. We strive to go over and above to make your lettings experience with us a positive one. Wishing you all the best for the future. ...

“Excellent from start to finish. Wendy and Jam......”

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Aug 05,2019
Minithumbup
Wendy
James
By: 'David Fowler'
Aug 05,2019
0 people found
this helpful
Excellent from start to finish. Wendy and James provided great communication and we were kept up to date with every aspect of the sale progression....
read full review
Was this helpful? Yes
By: Wendy Richards
Aug 05, 2019
View all comments (1)
Thank you very much for your kind comments. It has certainly been a pleasure doing business with you. ...

“2 Properties Let...”

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Feb 11,2019
Minithumbup
By: 'Martin H'
Feb 11,2019
1 people found
this helpful
We used Northwood to let 2 properties in quick succession. We appreciated the honest advice, good communication and fair pricing which meant both properties were let relatively quickly. Thanks to all at Northwood....
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Comment on agent fees
Fair fees, value for money.
Was this helpful? Yes
By: Wendy Richards
Feb 11, 2019
View all comments (1)
Thank you for your review. I am very pleased that you have been happy with the service that you have received from us at Northwood and we certainly have valued your business.and look forward to helping you again in the future. ...

“Furnished lets...”

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Feb 07,2019
Minithumbup
Wendy
Carol
By: '"Ned/Erica"'
Feb 07,2019
0 people found
this helpful
Work has led us to take properties in Derby several times over the last decade and Northwood have unfailingly proved professional and helpful. On the rare occasions when problems have arisen they have been swiftly and fully resolved....
read full review
Was this helpful? Yes
By: Wendy Richards
Feb 07, 2019
View all comments (1)
Thank you very much for your very kind words. As you are aware we always strive to offer excellent service to our customers and may I thank you for taking the time to offer this feedback. We very much look forward to finding a property for you later in the year. ...

“I can't thank Wendy and all the team at Northwood for the very efficient services....”

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Jan 29,2019
Minithumbup
Wendy
By: 'Happy mr walker'
Jan 29,2019
0 people found
this helpful
From start to finish Wendy and the team at Northwood offered and delivered a flawless service. From the initial valuation advice and preparation for the sale to completion I could not honestly fault the professional and smooth experience. I am very happy with the higher ...
read full review
Comment on agent fees
Reasonable for the high level if service.
Was this helpful? Yes

“Landlord overseas...”

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Jan 12,2019
Minithumbup
Carol
Wendy
By: 'L-D'
Jan 12,2019
0 people found
this helpful
Wendy and Carol are very professional and reliable. I trust them to manage my property as I'm overseas. The contacts are always active and efficient to make this situation as easy as possible....
read full review
Was this helpful? Yes
By: Wendy Richards
Jan 14, 2019
View all comments (1)
Thank you very much for your kind review. We always strive to offering an excellent and tailored service to our customers. Your feedback is valued. ...

“Excellent service from Northwood Derby...”

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Dec 21,2018
Minithumbup
Wendy
By: 'Tony W'
Dec 21,2018
0 people found
this helpful
I appointed Northwood Derby to sell a maisonette in Alvaston. The property sold about a month after Northwood were appointed and at a price that was around the middle of the range that Northwood had indicated. Wendy (Local Director at Northwood Derby) was professional, efficient ...
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Comment on agent fees
Reasonable. I obtained three quotes from estate agents. Northwood's fees were joint lowest.
Was this helpful? Yes

“A reliable and Professional Team...”

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Dec 12,2018
Minithumbup
By: 'Steve'
Dec 12,2018
0 people found
this helpful
As a portfolio Landlord I have worked with Northwood in Derby since the business first started and they now let and manage the majority of my properties. I have always found both Carol and Wendy and their team to be Professional, reliable and courteous. They ...
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Comment on agent fees
Fair for a quality service
Was this helpful? Yes

“Personal and attentive...”

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Dec 07,2018
Minithumbup
Wendy
By: 'Annah Fitch'
Dec 07,2018
0 people found
this helpful
This isn't the largest, or showiest Estate Agent in Derby. But their regular communication, local knowledge and personal attention are all rare qualities these days. The commission rate is fair upon sale. They are clear about optional extras and most importantly, I always received a ...
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Comment on agent fees
Very fair.
Was this helpful? Yes

“I had an awful tenting experience as a tenant using Northwood lettings Derby...”

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Aug 06,2018
Minithumbdown
By: 'Mike'
Aug 06,2018
2 people found
this helpful
I moved into a house which needed a few repairs. I was promised by the agent that the repairs would be completed within 6 weeks. The bathroom had no floor, shower was broke and the bathtub had no covers. There were holes all over the place ...
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Comment on agent fees
I paid full fees and rent and yet the house had no bathroom we used showers I had a baby during the period and there was dust coming out of the bathroom due to having wooden boards
Was this helpful? Yes
By: Wendy Richards
Sep 24, 2018
View all comments (1)
I am very sorry and disappointed to see your comments. As you are aware, we tried desperately, throughout your Tenancy, to negotiate repairs with your Landlord to no avail. Likewise, as I have made you aware, we can only act on your Landlords instructions re any Deposit dilapidations. We at Northwood are keen to work with Landlords who are committed to maintaining their property to high standard and with this in mind we ended our relationship with your Landlord at the end of your Tenancy t ...

“Stressful time made easier...”

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Jun 27,2018
Minithumbdown
Wendy
By: 'Eric Gray'
Jun 27,2018
1 people found
this helpful
Wendy local knowledge is very extensive and helps when selecting the sale price. Her photography of the house really helped present the house in a fantastic light. Amber working in the “ back office” ensures smooth operation of the office, sadly she did not always return ...
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Comment on agent fees
Not the most expensive however I still believe the fees were high, no doubt Northwood would differ from my opinion
Was this helpful? Yes

“Sale of apartment...”

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Jun 01,2018
Minithumbup
Wendy
By: 'Alan'
Jun 01,2018
0 people found
this helpful
Great communication, the agents worked hard to get prospective buyers in the door, and went above any beyond when it came to resolving issues to assist with a sale. I would definitely recommend using them in future....
read full review
Comment on agent fees
The fees were moderate, although I think they were very good considering the services received. I would choose them over a cheaper option any day.
Was this helpful? Yes

“not used an estate agent in 31 years, spoke to a ......”

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Mar 27,2018
Minithumbup
By: 'mr caves'
Mar 27,2018
0 people found
this helpful
not used an estate agent in 31 years, spoke to a few people most said good luck, quite a few horror stories. went on line, did some research,the ratings, not good, apart from Northwood, all good professional, reliable, honest. very very pleased....
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Comment on agent fees
very competitive.
Was this helpful? Yes
By: Karen Wesson
Mar 29, 2018
View all comments (1)
Thank you so for your very kind review, it is very good to know that your research bought you to Northwood and we lived up to our reviews. Very best wishes from all the team! ...

“Both these ladies we're phenomenal!...”

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Mar 23,2018
Minithumbdown
By: 'Pamela Dean'
Mar 23,2018
1 people found
this helpful
I can't thank Ellie and amber enough you guys have helped like you can't believe!thank you for all your hard work and patience Ellie. Good customer service is hard to find these days I can't fault Ellie thank you once again a very happy ...
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Was this helpful? Yes
By: Ellie and Amber
Mar 29, 2018
View all comments (1)
Thank you for your lovely feedback! It was a pleasure to assist in your move to a new property and we hope you have settled well there. ...

“We have sold 2 properties this year with Northwood, a rented ......”

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Nov 16,2017
Minithumbup
Wendy
By: 'Mr. & Mrs. Murphy'
Nov 16,2017
0 people found
this helpful
We have sold 2 properties this year with Northwood, a rented property (where Northwood found our tenants over the past 4-5 years) and our main home. Wendy dealt with sale of rented property and Jenette dealt with sale of our home. Excellent professional service from both. ...
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Comment on agent fees
Very reasonable charges
Was this helpful? Yes
By: Wendy Richards
Nov 20, 2017
View all comments (1)
Thank you very much Mr & Mrs Murphy for your excellent feedback. We very much value the business that you have given to us and as you know we take pride in going above an beyond to offering excellent service. We would very much like the opportunity to assist you in the future should the need arise. ...

“Not happy my details were shared with several other external ......”

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Nov 09,2017
Minithumbdown
By: 'Odd123'
Nov 09,2017
0 people found
this helpful
Not happy my details were shared with several other external companies as well as our buyers without asking me first. We didn't get the £100 dispite referring a friend that also sold with Northwood. Northwood often took our buyers side and put pressure on us. Northwood ...
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Comment on agent fees
The fees were average.
Was this helpful? Yes
By: Wendy Richards
Nov 28, 2017
View all comments (1)
As a company, we pride ourselves on offering excellent customer service to our vendors and I am therefore very sorry that you feel that your experience was not a positive one. I take this matter very seriously and will investigate the concerns that you have raised with my team. We certainly would not share your details with other companies without your prior consent and I would like the opportunity to discuss this with you to understand your comments more fully. In addition our aim is always ...

“I have dealt with Northwood in Derby regarding leasing and ......”

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Aug 03,2017
Minithumbup
Wendy
By: 'More than happy'
Aug 03,2017
1 people found
this helpful
I have dealt with Northwood in Derby regarding leasing and selling a property and have nothing but praise for their efficiency and perseverance when necessary in order to help....
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Comment on agent fees
As expected
Was this helpful? Yes

“We had such a great experience selling our house with ......”

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May 23,2017
Minithumbup
Wendy
By: 'SarahHine'
May 23,2017
0 people found
this helpful
We had such a great experience selling our house with Northwood. Wendy was fantastic from the beginning at our valuation appointment and we are so happy we chose them. The process was really easy and our property was marketed so well it sold in a ...
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Comment on agent fees
Good
Was this helpful? Yes

“I happened across Northwood 10 years ago when they first opened ......”

Share on :
Sep 05,2016
Minithumbup
Wendy
Carol
By: 'Gary'
Sep 05,2016
1 people found
this helpful
I happened across Northwood 10 years ago when they first opened in Derby and I needed an agent for a fully managed let. Ever since then, they have remained helpful, cheerful and professional in all my dealings with them....
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Comment on agent fees
Agent's fees are in line with the market if you want a fully managed and professional service
Was this helpful? Yes

“We have used Northwood for many years for rental properties ......”

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Aug 10,2016
Minithumbup
Wendy
By: 'Mr & Mrs Roome'
Aug 10,2016
0 people found
this helpful
We have used Northwood for many years for rental properties and deciding to sell one of them and also our own family home. We would like to say the advice and service we received was excellent and very proffesional. We would strongly recommend them....
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Comment on agent fees
In line with others
Was this helpful? Yes

“This was my first buy to let property and so ......”

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May 11,2016
Minithumbup
Wendy
By: 'Adele'
May 11,2016
1 people found
this helpful
This was my first buy to let property and so was in need of some guidance. Northwood Derby, in particular Wendy made the process extremley straight forward. The service I received was both professional, efficient, and made very simple for someone doing this for the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Wendy & Carol offer an outstanding service along with their team ......”

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May 04,2016
Minithumbup
Wendy
Carol
By: 'Mark Sherratt'
May 04,2016
0 people found
this helpful
Wendy & Carol offer an outstanding service along with their team from years of experience and knowledge of the housing and rental market in Derby. Their professionalism and commitment to me as a Landlord has been excellent. This has always given me peace of mind, security ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Our principal contact was Wendy, who was really excellent. She ......”

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Mar 29,2016
Minithumbup
Wendy
By: 'TRULY EXCELLENT'
Mar 29,2016
1 people found
this helpful
Our principal contact was Wendy, who was really excellent. She was quick to understand what we wanted from the sale, talked us through every stage of the process, and always gave us sound advice when requested. She also kept us well informed at every stage ...
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Comment on agent fees
The fees were fair in our opinion, and were only payable on completion of sale
Was this helpful? Yes

“We were very pleased with the communication between the staff ......”

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Mar 17,2016
Minithumbup
By: 'G&I'
Mar 17,2016
0 people found
this helpful
We were very pleased with the communication between the staff and us when we visited the office we were always greeted with a friendly smile it was a pleasure doing buisness....
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Comment on agent fees
The fees were good
Was this helpful? Yes

“Fantastic agent I have used them for 10 years now and ......”

Share on :
Mar 09,2016
Minithumbdown
By: 'Michelle'
Mar 09,2016
0 people found
this helpful
Fantastic agent I have used them for 10 years now and the service has always been first class. They have been so friendly and helpful every step of the way. I could not give them a higher recommendation....
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Comment on agent fees
The fees are very reasonable for the quality personal service.
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Landlord Fees

All our fees are shown inclusive of VAT where applicable.

Guaranteed Rent
If you are renting your property to us on the Guaranteed Rent Service, we will not charge you any fees at all.

Charges will apply for our other services, please see the table below for details of these.

Set Up Fee for Fully Managed and Rent Collection
When you first instruct us on either of these schemes you will have to pay a Set Up Fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc. The Set Up Fee is payable each time you instruct us to find a new tenant for your property.

A fee for protecting the tenant’s deposit may be charged separately to cover our costs.

Commission for Fully Managed and Rent Collection
We charge a monthly commission for the ongoing management of your property, which will depend on the level of service you require.

Renewal Fee for Fully Managed and Rent Collection
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.

Tenant Find Charges
If you simply want us to find a tenant for your property, we will charge you a one off fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc.

Renewal Fee
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.


Maximum Inventory Charge – Tenant Find

This is a charge in addition to the Tenant Find Charges for organising an inventory of the property. The cost will depend on the size of the property and whether furnished or unfurnished.

Maximum Deposit Protection Fee

This fee is payable when we register the tenancy deposit with TDS (The Dispute Service). The charge for managed tenancies is £24 inc VAT per tenancy and for Tenant Find £72 inc VAT per tenancy.

Annual Statement

A charge to prepare an annual statement

Legal Property Notices

Cost for issuing legal notices on behalf of the Landlord.

Section 13 Notices

A charge made for negotiating rent increases on periodic tenancies and issuing the relevant legal notice

Hourly Charge for Additional Work

A hourly charge for additional work including Tenancy disputes.


Our Fees
Charge (inclusive of VAT where applicable)
Standard Set Up Fee - Fully Managed & Rent Collection £360.00
Standard Monthly Commission – Fully Managed 13.2%
Renewal Fee £120.00
Standard Monthly Commission - Rent Collection 10.8%
Standard Tenant Find Charges £540.00
Maximum Inventory Charge £180.00
Maximum Deposit Protection Fee £72.00
Annual Rent Statement £25.00
Legal Property Notices £60.00
Section 13 Notices £25.00
Hourly Charge for Additional Work £60.00
Hourly Rate for Tenancy Dispute Work £60.00


Any percentage fees shown are calculated based on the monthly rent.

We are proud to have Client money protection in place administered by NALS (National Approved Lettings Scheme)

Tenant Fees

Tenant Fees post 1st June 2019 (please see below)


TENANT FEE GUIDE



Before the tenancy starts (payable to Northwood (Derbyshire) Limited “the Agent”).







Holding Deposit* - Maximum of 1 weeks rent (per tenancy)



* This may be a non-refundable payment



This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.

It will be returned to you in the event the landlord is unable to proceed



Deposit**



- 5 weeks of weeks’ deposit

- This is to cover and damages, dilapidations & defaults on the part of the tenant during the tenancy.

During the Tenancy (payable to the Agent)



For English Properties:



Payment of interest for the late payment of rent 3% above Bank of England base rate.







During the Tenancy if permitted and applicable.



Utilities – gas, electricity, water and sewerage

Communications – telephone and broadband.

Installation of cable/satellite.

Subscription to cable/satellite supplier.

Television licence.

Council Tax.



Lost Keys or other Security Devices



Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant, If extra costs are incurred there will be a charge of £15 inc. VAT per hour , if appropriate, for the time taken replacing any lost keys or security devices





Variation of Contract ( At Tenant’s Request and if agreed by Landlord).



£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.





Change of Sharer ( At Tenant’s Request and if agreed by Landlord)



£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:

To cover the costs associated with taking landlords instructions, new tenant referencing and Right To Rent checks, deposit registration and preparation of new legal documents





Variation of Contract ( At Tenant’s Request and if agreed by Landlord)_



£50 (inc VAT) to cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.



Early release from tenancy



If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:



i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner

ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner

iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.

iv) These costs will be no more than the maximum amount of rent outstanding





Other permitted payments.



Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.

we charge £480 inc VAT for Company tenancies

Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Tenant Protection





We hold Client Money Protection through NALS. To view our certificate, please Click Here https://mr1.homeflow.co.uk/files/site_asset/image/3805/4897/derbyshire.jpg?1558352644. We are also a member of The Property Ombudsman, which is a redress scheme.

Tenant Fees for pre 1st June 2019 Tenancies

Explanation of our tenant fees permitted under the Tenant Fees Act 2019 transitional provisions, where fees are written into existing tenancy agreements. These apply to all tenancy agreements granted or signed and executed before 31st May 2019, and can be charged up until 31st May 2020


When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the first months’ rent. A full breakdown of our fees can be found further down this page.

All fees include VAT where applicable.


Change of Sharer*
If there is a changeover of tenant during a tenancy, we ask you to pay an administration charge to cover the cost of referencing and drawing up of a new tenancy agreement

* This is a non-refundable payment.

Renewal Charge
Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further fixed term, a charge will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Late Payment of Rent
We reserve the right to charge a fee for chasing any rents that are received more than three days late from the due date.

Early release from tenancy
If you want to leave the property before the end of the tenancy, the landlord may agree to this, but may ask you to continue to pay the rent and all household bills until the date a new tenant moves in or your tenancy comes to a natural end, whichever is the sooner. You may also be asked to pay reasonable costs in re-letting the property.

Mortgage/Landlord references
We are normally pleased to provide a reference for the above purpose. To cover our costs in administration we may charge a fee for this service.

Check out
We will charge a fee for the Check Out appointment at the start of the tenancy.

If we are unable to complete the agreed Check Out appointment due to unreasonable delays by you on the day of the appointment, you may also be charged to cover our reasonable costs. Please also note that rent is payable until the day you move out of the property and surrender the keys.

Arrangement Fee
If we need to arrange for any work at the end of the tenancy because of damage to the property caused by you, we will charge you an arrangement fee of 10% of the cost of the work. This is subject to a minimum charge.

Overpayment of rent
We do not have the authority to cancel your Standing Order at the end of the tenancy and this is your responsibility. If we need to refund you rent because you have not done this, we may charge you an arrangement fee to cover the cost of administration.

Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.

Minimum Arrangement fee
If you request us to provide information relating to your tenancy either during or after your tenancy has ended, there may be a fee payable for the cost of administration.

Our tenant fees for tenancies pre 1st June 2019 are as follows:




Charge (inclusive of VAT where applicable)
Renewal Charge £75.00
Late Payment of Rent £36.00
Early Release from Tenancy £474.00
Mortgage/Landlord References £36.00
Check Out Charge £90.00
Minimum Administration Charge £120.00
Overpayment of Rent £12.00
Change of Sharer £220.00
Abandoned Check Out £96.00

We are proud to have Client money protection in place administered by NALS (National Approved Lettings Scheme)
Last updated at 08/08/2019, 11:57 AM by Wendy Richards
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you are at all unhappy with the service you have received from us, please contact us in the first instance, either by visiting our offices, calling 01332 851570 or by e-mailing derby@northwooduk.com
Last updated at 10:52 AM 25/06/2019 by allAgents

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Northwood

Branch - Derby, DE1