If there was a "zero" rating option this would have been selected. One of the most unprofessional companies I have ever dealt with in my life.
Numerous issues with the agency (who let and managed the property). Selectively replied to requests (and only after chasing numerous times). Failed legal requirements for health and safety at the property (smoke detectors and hazardous surfaces to the property). Staff were dismissive, occasionally rude, and unable to provide clear (or accurate) information on many aspects within the property.
Would not recommend this agency under any circumstances.