Thomas Property Group
Chester, CH3
4.9/5, 102 reviews
96% recommended
95% sales valuation accuracy
99% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



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“Fantastic Service - I Would Highly Recommend The Thomas Property Group...”

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Aug 29,2019
Minithumbup
Sue
By: 'sarah'
Aug 29,2019
0 people found
this helpful
i cannot praise the Thomas Group enough for the great service they provided throughout the whole process.

Sue in particular was an absolute star and continuously went the extra mile for me when I was faced with some difficult situations along the way.

Thank you once again for all your help
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Opening Hours
Address

Thomas Property Group
20 Eggbridge Lane
Waverton,Chester
Cheshire
CH3 7PE
01244 330 033

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 99% £89,000 £650,000
Lettings 0% 0% £795 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 62 2 33 2 3 0
Areas covered
  • CH3
  • Cheshire
  • CH1
  • Wales
  • CH4
  • Wirral
  • CH2
  • SY14
  • SY13
  • CH5
  • CH6
  • CH7
  • CW6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS Property Redress Scheme
Latest Properties

No Properties

“Very nice, helpful staff who were always happ......”

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Mar 26,2024
Minithumbup
Sue
Mar 26,2024
0 people found
this helpful
Very nice, helpful staff who were always happy to help. Great communication too....
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“Trust worthy and professional...”

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Mar 01,2024
Minithumbup
Sue
By: 'Gillian'
Mar 01,2024
0 people found
this helpful
Sue the real estate agent and MIchael in the Waverton office was superb in helping me purchase my property. Always professional, listened carefully to my needs and went above and beyond to help me. It was a pleasure to deal with both of them...
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“We have recently completed on a house through......”

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Dec 07,2023
Minithumbup
Sue
By: 'Shan and Mike'
Dec 07,2023
0 people found
this helpful
We have recently completed on a house through Thomas Property Group and have been very happy with the service provided by them. Communication and support were excellent, particularly from Sue, and responses to queries were always helpful and efficient. I would recommend them without hesitation ...
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“We have recently completed on a property thro......”

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Dec 07,2023
Minithumbup
Sue
By: 'Shan and Mike'
Dec 07,2023
0 people found
this helpful
We have recently completed on a property through Thomas Property Group and have been really impressed with the team. Communication has been excellent throughout and support has been available whenever required. Sue and Michael have helped to make what can frequently be an incredibly stressful ...
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“First time buyer...”

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Sep 27,2023
Minithumbup
Sue
By: 'Kevin Mounsey'
Sep 27,2023
0 people found
this helpful
First time buyer, excellently helped all the way through by Sue, from start to finish. Always helpful, which made the process easier. Thanks...
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“We sold our property and bought our new prope......”

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Sep 23,2023
Minithumbup
Sue
By: 'Allen'
Sep 23,2023
0 people found
this helpful
We sold our property and bought our new property through Thomas’ and found them (Sue) very helpful and thoughtful throughout what turned out to be a long and at times stressful process. Sue kept us informed on a regular basis and helped chase up the ...
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“We recently purchased a property through Thom......”

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Sep 21,2023
Minithumbup
Sue
By: 'Thomas'
Sep 21,2023
0 people found
this helpful
We recently purchased a property through Thomas'. Throughout the entire process the team at Thomas', and particularly Sue, were excellent in supporting us. Communication was always great, highly professional yet also friendly and supportive. Our chain had some issues near completion but Sue kept a ...
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“Sue & Michael were very good. Helpful, respon......”

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Aug 14,2023
Minithumbup
Michael
By: 'Tim Davis'
Aug 14,2023
0 people found
this helpful
Sue & Michael were very good. Helpful, responsive & good communication throughout. Happy to press the solicitors when asked & kept me in the loop where possible....
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“Sue was fantastic from the moment we walked i......”

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Aug 01,2023
Minithumbup
Sue
By: 'Amy and Anthony'
Aug 01,2023
0 people found
this helpful
Sue was fantastic from the moment we walked into our new property. She helped us through the process and was always there at the end of the phone to reassure us when we weren’t sure how something worked in the process ( we were first ...
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“Have used Thomas’s for years, again excellent......”

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Jul 21,2023
Minithumbup
Paul
By: 'Graham'
Jul 21,2023
0 people found
this helpful
Have used Thomas’s for years, again excellent service and professionalism....
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“Super team at Thomas Property Group...”

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Jul 18,2023
Minithumbup
Sue
By: 'DS'
Jul 18,2023
0 people found
this helpful
I was extremely satisfied with the level of service and professionalism provided by Sue and the team at Thomas Property Group Chester whilst purchasing a property through them. They were very friendly and most helpful and all communication was dealt with in a prompt and ...
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“Thomas Property were excellent in handling th......”

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Jun 28,2023
Minithumbup
Sue
By: 'Gabby'
Jun 28,2023
0 people found
this helpful
Thomas Property were excellent in handling the sale and marketing of a probate property for us. They were very helpful and patient which was invaluable as we are not local to the area, They also clearly know the market and were very professional throughout. A ...
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“Purchase...”

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Jun 23,2023
Minithumbup
Michael
By: 'Fisher'
Jun 23,2023
0 people found
this helpful
When Michael got involved he was very thorough and took the initiative in finding out enough information to explain what was happening with our purchase and the delays probate were causing. He was proactive and prompt with excellent updates for us. It didn’t solve ...
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“Thomas’s handled our sale very well. They gav......”

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Jan 27,2023
Minithumbup
Sue
By: 'Keith'
Jan 27,2023
0 people found
this helpful
Thomas’s handled our sale very well. They gave us good advice, and senior negotiator Sue in particular was very knowledgeable and helpful....
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“Thomas Property Group did an excellent job of......”

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Dec 17,2022
Minithumbup
By: 'Debbie Johnson'
Dec 17,2022
0 people found
this helpful
Thomas Property Group did an excellent job of selling our house, thank you to all the staff involved. The team got us a good price and everything went smoothly....
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“Thanks for all your help. A smooth transactio......”

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Oct 16,2022
Minithumbup
Sue
By: 'Paul C'
Oct 16,2022
0 people found
this helpful
Thanks for all your help. A smooth transaction from start to finish. Facilitated sensible conversations with the vendor when necessary....
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“Sue was very helpful, was a difficult sale bu......”

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Oct 10,2022
Minithumbup
Sue
By: 'Rich'
Oct 10,2022
0 people found
this helpful
Sue was very helpful, was a difficult sale but we got it pushed through Whenever I needed any information they immediately helped, really happy with my new house.......
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“Awesome, confident, successful service....”

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Oct 03,2022
Minithumbup
Paul
By: 'Greg'
Oct 03,2022
0 people found
this helpful
We reviewed several Estate Agents when we wanted to market our property. We knew roughly what the property was worth on the market and we're looking for the right agent to get it sold quickly. All of the agents we spoke to undervalued the property, ...
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“To be recommended...”

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Sep 30,2022
Minithumbup
Sue
By: 'Kath'
Sep 30,2022
0 people found
this helpful
Bought our house through Thomas Property group. Everything was carried out professionally and promptly. We mostly dealt with Sue who was very friendly and helpful throughout. Michael also helped us leading up to completion day. Overall, very happy with the service and would definitely recommend....
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“We have today sold our house through Thomas ......”

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Sep 27,2022
Minithumbup
Sue
By: 'Andy'
Sep 27,2022
0 people found
this helpful
We have today sold our house through Thomas Property Group, Chester. Unfortunately we had three sales fall through no fault of Thomas Property Group, Chester. we were just very unlucky. From Paul who marketed the property initially to Sue Fearns handled the sale process very ...
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“Thank you for an excellent service from your ......”

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Sep 21,2022
Minithumbup
Sue
By: 'Linda'
Sep 21,2022
1 people found
this helpful
Thank you for an excellent service from your company. I found everyone helpful throughout . Sue Fearns and her colleagues were on the ball at all times Very satisfied Linda...
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“Sold our home on the first day of viewings an......”

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Sep 20,2022
Minithumbup
By: 'James Morgan'
Sep 20,2022
0 people found
this helpful
Sold our home on the first day of viewings and completed 8 weeks later! Thanks again Thomas Property Group! Greatly appreciate your help!...
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“Thomas Property Group were amazing for us and......”

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Sep 16,2022
Minithumbup
Sue
By: 'Angela'
Sep 16,2022
0 people found
this helpful
Thomas Property Group were amazing for us and in particular Sue Fearns. Sue was extremely helpful, nothing was too much effort for her and lines of communication were open at all times. Our completion date changed 3 times, through no fault of Thomas or us, and ...
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“Thomas Property Group were recommended to us ......”

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May 06,2022
Minithumbup
Sue
By: 'Derek Tebay'
May 06,2022
0 people found
this helpful
Thomas Property Group were recommended to us and were proved to be an excellent choice. In particular, Sue, who from the first point of contact was a huge asset to us and is obviously much valued by the company. She was always on hand to ...
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“Thomas Property Group, and Sue in particular,......”

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Apr 07,2022
Minithumbup
Sue
By: 'Susan'
Apr 07,2022
0 people found
this helpful
Thomas Property Group, and Sue in particular, managed the sale of my property. It was dealt with very efficiently, even though there were the usual hiccups along the way. Sue kept me informed and dealt with any problems. They were always helpful and approachable....
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“Very helpful agent...”

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Apr 05,2022
Minithumbup
Sue
By: 'Hilary'
Apr 05,2022
0 people found
this helpful
The sale Sue undertook for me was very difficult not due to any reason related to Thomas properties. She was thoroughly professional, kind and helpful throughout the process. Sue kept me up to date with every twist and and turn of the sale. I cannot ...
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“First time purchasing.....”

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Mar 18,2022
Minithumbup
Sue
By: 'Michael'
Mar 18,2022
0 people found
this helpful
From initial viewing, to offer to purchase Sue was always available to respond to emails and chase vendors. A particularly long purchase at just under 13 months but communication and acting as intermediary was top notch from Sue. Would definitely recommend Thomas property Chester....
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“Thomas handled the sale of our home absolutel......”

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Feb 08,2022
Minithumbup
Michael
By: 'Rebecca Freeman'
Feb 08,2022
0 people found
this helpful
Thomas handled the sale of our home absolutely incredibly. The team, in particular Michael, made a usually very stressful situation plain sailing. They were always very easy to get hold of and kept us in the loop about everything that was going on. Nothing was ...
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“Professional and supportive from start to finish....”

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Feb 04,2022
Minithumbup
Michael
By: 'Jessica'
Feb 04,2022
0 people found
this helpful
Thomas Property Group were helpful and efficient from the outset. As a first time buyer I was really unsure of what I needed to do and what to expect, but Thomas Property Group were really supportive and assisted me through the entire process. They were ...
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“We have taken six months to complete on our p......”

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Jan 20,2022
Minithumbup
Sue
By: 'Peter and Anne'
Jan 20,2022
1 people found
this helpful
We have taken six months to complete on our purchase through no fault of our own. It has been a very stressful time but throughout the whole saga Sue at Thomas Property Group has been a star. She kept us informed every step of the ...
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Vendor Fees

Negotiable

Landlord Fees

Negotiable

Tenant Fees

No fees set.
Last updated at 14/10/2022, 4:51 PM by Stuart Thomas
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

THOMAS PROPERTY GROUP COMPLAINTS PROCEDURE
FROM 13/04/2016
Our aim is to provide an excellent customer experience and to do everything we can to ensure you as our client are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has had conduct of your matter and explain that you are dissatisfied with the aspect of the service you have received.
If you remain unhappy with the way your complaint has been dealt with after speaking to the person with conduct of your matter then you should set out your complaint in writing to:

Mr. Duncan Thomas
Managing Director
Thomas Property Group
20 Eggbridge Lane
Waverton
CH3 7PE

And/or by email at: [email protected]

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

1) An outline of your complaint explaining why you feel that we have fallen short of our first-class service

2) What you would like us to do to resolve it

3) Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
i) Names of Advisors you have spoken to in connection with the complaint
ii) The Branch Name in connection with the complaint
iii) Time(s) and Date(s) of the incidence(s)
iv) Telephone number(s) and or Address(es) you have used to contact us
v) Any written correspondence in connection with your complaint
vi) Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:
• You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
• Within 10 working days of the acknowledgement, you will receive a full response.
• If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint.

In order to take your complaint to The Property Redress Scheme you must first have carried out the following:
• You have waited 8 weeks from the date of your written complaint to us for a response; and
• It is still within 6 months from our last communication with you regarding this complaint

The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response.

The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.

In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.

The Property Redress Scheme contact details are as follows:

Website: www.theprs.co.uk
By Email: [email protected]

By post at:

The Property Redress Scheme
Ground Floor
Kingmaker House
Station Road
New Barnet
Hertfordshire EN5 1NZ

Authorised By The Property Redress Scheme is a government authorised Consumer Redress Scheme for Lettings, Property
Management and Estate Agents and other Property Professionals
Property Redress Scheme Kingmaker House | Station Road | Barnet | Herts | EN5 1NZ
T. 0208 275 7131 E. [email protected] www.theprs.co.uk
HF Resolution Ltd trading as Property Redress Scheme
Registered Office: Elwood House, 42 Lytton Road, Barnet, Herts, EN5 5BY
Registered in England 08994516
Last updated at 3:51 PM 14/10/2022 by Stuart Thomas

Awards won by Thomas Property Group, Chester CH3 7PE



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