I have had some ups and downs with Ludlow Thompson over the past few years. and when my last branch manager (Alex) left I thought I would have to find new agents. Hafeez then came in and took the position up and has been Excellent. All my enquires have been answered by him and if he didn\'t have the answer to hand he would find out for me asap. He has time for his customers and will always call back if he is on another line, which puts me the customer at ease.In my opinion, Hafeez is a credit to Ludlow Thompson.