l would not recommend using these, if you dont get the property you apply for and then view some where else that they suggest and you deem it not suitable, Barton Kendal will give you less than half your money back even though they said you will get your full refund due to it being their policy.
They suggested a house that had glass panels as a divider between the living room and kitchen and also a glass door, this for a 2 year old boy is why I rejected it as I would not feel safe with him running around.
AVOID AT ALL COSTS
What agent could do to change your mind?
A full refund as they have not provided the service or suggested a suitable alturnative.