“I have no idea what the agency fees we paid h......”
2 Star Review
Aug 27,2019
By:
'Grace'
Aug 27,2019
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: SW20
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: SW20
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I have no idea what the agency fees we paid have gone towards. From the moment we got our keys I have had to chase everything and have done everything ourselves. We were told the agency would inform the council and gas company of us ...
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“Outstanding Services...”
5 Star Review
Apr 25,2019
By:
'Mohammad'
Apr 25,2019
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: KT2
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: KT2
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Fantastic services received for Keys Res. for the last 7 years from day one. Very supportive bunch of staff, very attentive, dealt with any of our concerns promptly and swiftly. The allocated staff (Heidi) was such a lovely and friendly person to deal with. We never ...
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Comment on agent fees
Very reasonable fees charged by the agent and we never felt that they were taking advantage.
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5 Star Review
Apr 04,2019
By:
'John'
Apr 04,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT3,
Lettings (as a Tenant)
Postcode: KT3,
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Have been with keys newmalden for a while now would like to thank Heidi Ansell and Natalie Maratt for all their help and hard work for making where I live a pleasant experience ð...
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“Very good experience...”
5 Star Review
Mar 07,2019
By:
'Vivienne'
Mar 07,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT2
Lettings (as a Tenant)
Postcode: KT2
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I have dealt with Keys Residential for the past few years and Heidi Ansell has been extremely helpful when issues have arisen. She has always been friendly and positive. I never felt anything was too much trouble....
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5 Star Review
Feb 19,2019
By:
'jan'
Feb 19,2019
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: KT3
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: KT3
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Never had any problems with Keys ,All problems are sorted quickley and efficiently.Always return calls and turn up on time if they need to. Heidi always respectful and deals quickly with issues on the property if any.would recommended this estate agent....
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Comment on agent fees
Fairly reasonable
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5 Star Review
Feb 14,2019
By:
'Brett'
Feb 14,2019
Services: Conveyancing
Would you recommend?: Yes
Postcode: SW15
Conveyancing
Postcode: SW15
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I have had dealings with keys for the past two years and they have always been eager to help in any way. Any problems or hassles are sorted out quickly and efficiently. What a great all round team...
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Comment on agent fees
Good
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“We dealt with Keys Residential over a two-and-a-half year period ......”
5 Star Review
Oct 14,2016
By:
'Jesper'
Oct 14,2016
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: KT4
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: KT4
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We dealt with Keys Residential over a two-and-a-half year period as tenants. Having been the first tenants in our property, there was initially some minor issues that required attention due to the property being vacant until our tenancy (ie. bathroom fittings, plumbing). This wasn't the ...
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Comment on agent fees
Standard
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“Keys Residential has been a consistently professional estate agent and ......”
5 Star Review
Oct 13,2016
By:
'Ana'
Oct 13,2016
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: KT6
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: KT6
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Keys Residential has been a consistently professional estate agent and management company with us. Whenever there was an issue with the flat they came and sorted it within a day or let us know right away when they could come and sort if it was ...
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Comment on agent fees
good
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“Found all staff very helpful and informative. Needed advise on ......”
5 Star Review
Feb 19,2016
By:
'Landlord'
Feb 19,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT3
Lettings (as a Landlord)
Postcode: KT3
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Found all staff very helpful and informative. Needed advise on properties to purchase as letting investment and was given much time and advise. Left the agency feeling I had received an over and above great service....
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“Nice at the beginning even though the viewing was rushed . ......”
1 Star Review
Jan 19,2015
By:
'mary'
Jan 19,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT6
Lettings (as a Tenant)
Postcode: KT6
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Nice at the beginning even though the viewing was rushed . once I give in my notice and they had to do viewings, they didn't respect the time arranged and the agent let the people in without knocking while I was in the shower!!! No apologies ...
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What agent could do to change your mind?
No common sense or respect!
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“Keys Residential are a disgrace. Our flat has always been ......”
1 Star Review
Nov 03,2014
By:
'Ken'
Nov 03,2014
Services: Lettings (as a Tenant)
Rent PCM: £1900
Would you recommend?: No
Postcode: KT6
Lettings (as a Tenant)
Rent PCM: £1900
Postcode: KT6
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Keys Residential are a disgrace. Our flat has always been damp, cold and in poor condition. Any requests to get anything important fixed are ignored. Quick things they do generally fix - but they won't be happy about it and will make you feel like ...
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What agent could do to change your mind?
A good, polite and cheerful service would have been nice
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Comment on agent fees
they go up every year but the place is just as shit as it ever was
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“Terrible service. Cannot explain anything properly and then will blame ......”
1 Star Review
Oct 22,2014
By:
'Girl'
Oct 22,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT6
Lettings (as a Tenant)
Postcode: KT6
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Terrible service. Cannot explain anything properly and then will blame the tenants if anything goes wrong. The agent is not a very nice person at all. Admin charges are ridiculously high. Would only use if you like to deal with a lot of stress....
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“Since we have viewed the property, we have been messed ......”
1 Star Review
Sep 21,2013
By:
'Chairat'
Sep 21,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT3
Lettings (as a Tenant)
Postcode: KT3
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Since we have viewed the property, we have been messed around. We have been constantly told that this or that cannot be done, that the landlord is either on a holiday hasn`t got back to them. We have been told that they would contact ...
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“I am renting a three story town house. I am ......”
1 Star Review
May 28,2013
By:
'Miz'
May 28,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT3
Lettings (as a Tenant)
Postcode: KT3
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I am renting a three story town house. I am paying the full rent on my own and not on any housing benefit at all. They checked my reference and went through all my financial status for credit check before the contract being signed. I ...
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What agent could do to change your mind?
They have to realise that they need to act on behalf of the tenants too. No tenants, no profits for them.
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“Check your T&C's thorughly they add on a whole ......”
2 Star Review
Jun 29,2010
By:
'Wozza'
Jun 29,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
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Check your T&C's thorughly they add on a whole heap of additonal charges and your bounf to lose a good percentage of your deposit. ...
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