Reported damp and growth of fungus. They did nothing apart from sending a 'letter' to the occupier above the flat we stayed at. Reported other problems relating to gas cooker and ventilation during winter. Nothing done. All they keep asking is a £25 contract renewal fee. Rude on the phone and unprofessional on email.
I feel sorry for the owner of the property we rented. I would never trust my own property for them to look after.