67% sales valuation accuracy
80% sales fee satisfaction
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Aug 23,2019
Aug 23,2019
2
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Deceitful, time wasting, careless people. You will lose money regardless being a buyer of seller. Just avoid them.
# Introduction
In the beginning, everything look it was on my side, except the time frame, so from the start I clearly communicated to each party that time is crucial. From the agency they said that everything will be straight forward and fast. Because I trusted them, I ended up losing 6 months of my life, £600 direct money loss (bank, solicitor fees) and thousands of pounds or indirect costs (rent renewal and accompanied expenses) cost that could be otherwise harnesses for paying mortgage installments.
# Involved parties
+ Street Ahead = Danny Midani, Salma Ashfaq, Zena Beri
+ Sellers Solicitor = Tollers Solicitors - Kassilyn Carry
+ My solicitor = Ronald Fletcher Baker LLP - Pinar Demir
+ HML Croydon - property management company
+ NSQ development Wandle Park Croydon
# Story
I had a first viewing of the 3rd Floor Palladian Court, 3 Cabot Close property on 20. April. Upon viewing, I immediately made offer without negotiation the equal to amount displayed on the Right Move site £300K. Agent Selma who was showing me flat even advised me to try with lower offer £290K and see what happens. I replied that I do not need to negotiate as long as I know that everything is ok with property legally and any other way, and that we can close this transaction quickly!
At that point, she said that property is chain-free and that owner who is in China, wants to do the same. Also, she mentioned, that usually takes from 4-6 weeks to complete a legal paperwork.
At this point I knew my I will have guests coming to London I needed to accommodate, so if transaction is done in normal timeframe everything will be ok. For me timeframe was crucial. As I got agent's confirmation that everything will be ok by asking multiple time, I thought I could count on it. But ...
As during first viewing I have noticed that electricity is not working, oddly except in toilet, naturally I asked to check what is going on. Together we have tried to push some switches but without luck. From there, series of issues started.
As I need to initiate process with the bank (mortgage), first thing I need to know is that everything is functionally working in the property. I repeatedly asking them about electricity and each time they promised that they will arrange something.
How complicated can it be? Maybe 30min to 1h check with person who know things around electricity? One would think that this will be solved quickly, but no! Instead sending someone to fix electricity, there was a long chain of completely useless emails and conversation just there to waste time. At this point senior manager Danny come to the scene, with his long explanations...
You probably seen type of people, who, when you give them 5 minutes task, they start talking for hours without doing it. They speak a lot of words, but without content, in the process wasting a huge amount of your time – well, that is Danny. If they do not do task, they will send you next few hundred words with excuse from the plethora of their usual excuses. In normal companies' people get fired for not accomplishing something in time, but not in Streets Ahead, there time wasters thrive.
At this point I have already paid for Bank searches and I am waiting agency to confirm electricity as I need to initiate solicitor searches which will cost even more money. So, as I already paid bank, logically I do not want to pay/lose even more without knowing is there a some structural/legal issue which will cause me a headache later. Only at the point when I said that if they do not confirm that electricity is working and by setting deadline saying I will pull out - they went there and done what was necessary.
I got confirmation on 8 May with video on WhatsUp followed by my inspection on Saturday.
Three weeks (3 weeks) for simple 30-minute task!!! First red flag I missed.
Think about it, if it was a top-up meter issue, it is only £5, to check. Their excuse was “seller is in China”, which subsequently become their favorite excuse. Let's do a bit of reasoning, even if client lived on a planet Pluto it would take around 6 hours for message to get to Pluto and another 6 hours to get back response +- time to read so let say maximum 24hrs. How did they manage to waste 3 weeks is beyond me?
Is this issue with electricity agency's responsibility or seller's? Well, if you would get ~£15K from property sale on account of commission would you spend £5 for your troubles? No, they choose to waste my time...
From those, promised 4-6 weeks and smooth ride mentioned at first viewing, they already wasted half of that time. That should have given me enough information to release with whom I am trying to do transaction and to stop working with them. But I again trusted everything will be ok and continued.
Next red flag I missed at the beginning – was that they were offering their own solicitor to be mine solicitor.
When agency do this - run away and do not look back. Effectively what this means is that they will turn blind eye on all irregular things, later on you will end up with property full of issues paying significantly more than you bargain for. I had lucky that Ronald Fletcher Baker solicitor noticed those issues at the beginning.
Pinar sent initial list of issue out of which there was waiting for Management Company pack, missing clear service charges account and ground rent statements, even that seller's lease and title have not been registered on the freeholder's title in the Land Registry! After this initial list this list just grew longer.
On Jun 6 (week 7) after it was obvious that things are not going desired way Zena (Street's Ahead Sales Progressor) sent me mail with following content Streets Ahead "Please could you let me have your financial advisors name, number and email. Your mortgage offer is not in with your solicitor".
This is a massive red flag, at this point mortgage offer was already in hands of my solicitor long time ago sent by the bank. As I have found and instructed solicitor through the Halifax bank's portal. Even, if offer was not with the solicitor, my solicitor is only person who should have these details, and if something was missing, as it is my solicitor, they should communicate those to me directly. I asked people at the bank and they confirmed that no one except myself and my solicitor should have that information.
On 2 Jul, (week 11) I asked for small price revision to reduce some of the cost I suffered. Danny said that if do that any further price changes will not be available. I agreed, and I clearly communicated that next good date for contract exchange is end of July which gives additional 4 weeks and that cut of date is mid-August.
At this point Danny wrote I quote: "I can assure you that I have taken charge of this file and I am constantly on it", from there what should have been days turned to weeks. I was getting less and less updates.
On 16th of Aug (week 17) as I set in deadline I pulled out from this transaction, last email I got from my solicitor (19 Aug) I could see that 7 things are still outstanding: one of those all the way from 30th May 2019, and six things from 23rd July 2019 nothing solved.
Before pulling out I asked Danny for seller's contact, as I wanted to include her in the loop and check whether she can push thing with her solicitor, but as that was with Danny, except initial response "I will check..." nothing happen.
Till the end, Danny was blaming Management Company and fact that seller is in China. Location as mentioned is not the issue, and regarding Management Company, if that is true, then all HML/NSQ properties in Wandle Park area have the same issue, and maybe you should think twice before starting process.
I blame Street Ahead for misleading and lying, even after pulling out, they trying to convince me that seller is willing to exchange contract next week, regardless of the fact, that those decisions were not in their hands they continued lying. To remind you there were 7 outstanding unresolved things, and they have not had any control over it. Instead of letting go, they will try to keep you regardless making constant damage and loss of money. They get huge commissions for selling property, but they don't do anything for you.
When someone says I am constantly on the case I expect that he will try to on daily bases check progress, and remind and budge people to finish their part, that has not happened. They had many opportunities to say this is not going fast or smoothly, or apologise, and I would have gone searching for another property.
But they never done that, even after I pulled out they keep repeating the same story.
When process is very slow, bank will expire your current mortgage offer, and there is a chance you will get worse terms. Any change in your circumstances (work, living, health ...) or things you cannot control (Brexit, tax legislation ...) can also impact you loosing current mortgage terms, which can later impact your ability to repay the mortgage. So, timing is crucial.
At the end, it seems that Street Ahead agents think that writing capital words to emphasize thing is way to speak to clients and that repeating "we were polite" will make everything better.
Be careful, polite crook is still crook, and politeness in this case is not a good thing, it is the way how they misled you. Wolf in the sheep skin - as someone described it before me on TrustPilot.
If I missed all red flags you do not have to, be smart and learn from my mistakes especially if you are first time buyer and avoid Street Ahead agency at all costs!!!
# Introduction
In the beginning, everything look it was on my side, except the time frame, so from the start I clearly communicated to each party that time is crucial. From the agency they said that everything will be straight forward and fast. Because I trusted them, I ended up losing 6 months of my life, £600 direct money loss (bank, solicitor fees) and thousands of pounds or indirect costs (rent renewal and accompanied expenses) cost that could be otherwise harnesses for paying mortgage installments.
# Involved parties
+ Street Ahead = Danny Midani, Salma Ashfaq, Zena Beri
+ Sellers Solicitor = Tollers Solicitors - Kassilyn Carry
+ My solicitor = Ronald Fletcher Baker LLP - Pinar Demir
+ HML Croydon - property management company
+ NSQ development Wandle Park Croydon
# Story
I had a first viewing of the 3rd Floor Palladian Court, 3 Cabot Close property on 20. April. Upon viewing, I immediately made offer without negotiation the equal to amount displayed on the Right Move site £300K. Agent Selma who was showing me flat even advised me to try with lower offer £290K and see what happens. I replied that I do not need to negotiate as long as I know that everything is ok with property legally and any other way, and that we can close this transaction quickly!
At that point, she said that property is chain-free and that owner who is in China, wants to do the same. Also, she mentioned, that usually takes from 4-6 weeks to complete a legal paperwork.
At this point I knew my I will have guests coming to London I needed to accommodate, so if transaction is done in normal timeframe everything will be ok. For me timeframe was crucial. As I got agent's confirmation that everything will be ok by asking multiple time, I thought I could count on it. But ...
As during first viewing I have noticed that electricity is not working, oddly except in toilet, naturally I asked to check what is going on. Together we have tried to push some switches but without luck. From there, series of issues started.
As I need to initiate process with the bank (mortgage), first thing I need to know is that everything is functionally working in the property. I repeatedly asking them about electricity and each time they promised that they will arrange something.
How complicated can it be? Maybe 30min to 1h check with person who know things around electricity? One would think that this will be solved quickly, but no! Instead sending someone to fix electricity, there was a long chain of completely useless emails and conversation just there to waste time. At this point senior manager Danny come to the scene, with his long explanations...
You probably seen type of people, who, when you give them 5 minutes task, they start talking for hours without doing it. They speak a lot of words, but without content, in the process wasting a huge amount of your time – well, that is Danny. If they do not do task, they will send you next few hundred words with excuse from the plethora of their usual excuses. In normal companies' people get fired for not accomplishing something in time, but not in Streets Ahead, there time wasters thrive.
At this point I have already paid for Bank searches and I am waiting agency to confirm electricity as I need to initiate solicitor searches which will cost even more money. So, as I already paid bank, logically I do not want to pay/lose even more without knowing is there a some structural/legal issue which will cause me a headache later. Only at the point when I said that if they do not confirm that electricity is working and by setting deadline saying I will pull out - they went there and done what was necessary.
I got confirmation on 8 May with video on WhatsUp followed by my inspection on Saturday.
Three weeks (3 weeks) for simple 30-minute task!!! First red flag I missed.
Think about it, if it was a top-up meter issue, it is only £5, to check. Their excuse was “seller is in China”, which subsequently become their favorite excuse. Let's do a bit of reasoning, even if client lived on a planet Pluto it would take around 6 hours for message to get to Pluto and another 6 hours to get back response +- time to read so let say maximum 24hrs. How did they manage to waste 3 weeks is beyond me?
Is this issue with electricity agency's responsibility or seller's? Well, if you would get ~£15K from property sale on account of commission would you spend £5 for your troubles? No, they choose to waste my time...
From those, promised 4-6 weeks and smooth ride mentioned at first viewing, they already wasted half of that time. That should have given me enough information to release with whom I am trying to do transaction and to stop working with them. But I again trusted everything will be ok and continued.
Next red flag I missed at the beginning – was that they were offering their own solicitor to be mine solicitor.
When agency do this - run away and do not look back. Effectively what this means is that they will turn blind eye on all irregular things, later on you will end up with property full of issues paying significantly more than you bargain for. I had lucky that Ronald Fletcher Baker solicitor noticed those issues at the beginning.
Pinar sent initial list of issue out of which there was waiting for Management Company pack, missing clear service charges account and ground rent statements, even that seller's lease and title have not been registered on the freeholder's title in the Land Registry! After this initial list this list just grew longer.
On Jun 6 (week 7) after it was obvious that things are not going desired way Zena (Street's Ahead Sales Progressor) sent me mail with following content Streets Ahead "Please could you let me have your financial advisors name, number and email. Your mortgage offer is not in with your solicitor".
This is a massive red flag, at this point mortgage offer was already in hands of my solicitor long time ago sent by the bank. As I have found and instructed solicitor through the Halifax bank's portal. Even, if offer was not with the solicitor, my solicitor is only person who should have these details, and if something was missing, as it is my solicitor, they should communicate those to me directly. I asked people at the bank and they confirmed that no one except myself and my solicitor should have that information.
On 2 Jul, (week 11) I asked for small price revision to reduce some of the cost I suffered. Danny said that if do that any further price changes will not be available. I agreed, and I clearly communicated that next good date for contract exchange is end of July which gives additional 4 weeks and that cut of date is mid-August.
At this point Danny wrote I quote: "I can assure you that I have taken charge of this file and I am constantly on it", from there what should have been days turned to weeks. I was getting less and less updates.
On 16th of Aug (week 17) as I set in deadline I pulled out from this transaction, last email I got from my solicitor (19 Aug) I could see that 7 things are still outstanding: one of those all the way from 30th May 2019, and six things from 23rd July 2019 nothing solved.
Before pulling out I asked Danny for seller's contact, as I wanted to include her in the loop and check whether she can push thing with her solicitor, but as that was with Danny, except initial response "I will check..." nothing happen.
Till the end, Danny was blaming Management Company and fact that seller is in China. Location as mentioned is not the issue, and regarding Management Company, if that is true, then all HML/NSQ properties in Wandle Park area have the same issue, and maybe you should think twice before starting process.
I blame Street Ahead for misleading and lying, even after pulling out, they trying to convince me that seller is willing to exchange contract next week, regardless of the fact, that those decisions were not in their hands they continued lying. To remind you there were 7 outstanding unresolved things, and they have not had any control over it. Instead of letting go, they will try to keep you regardless making constant damage and loss of money. They get huge commissions for selling property, but they don't do anything for you.
When someone says I am constantly on the case I expect that he will try to on daily bases check progress, and remind and budge people to finish their part, that has not happened. They had many opportunities to say this is not going fast or smoothly, or apologise, and I would have gone searching for another property.
But they never done that, even after I pulled out they keep repeating the same story.
When process is very slow, bank will expire your current mortgage offer, and there is a chance you will get worse terms. Any change in your circumstances (work, living, health ...) or things you cannot control (Brexit, tax legislation ...) can also impact you loosing current mortgage terms, which can later impact your ability to repay the mortgage. So, timing is crucial.
At the end, it seems that Street Ahead agents think that writing capital words to emphasize thing is way to speak to clients and that repeating "we were polite" will make everything better.
Be careful, polite crook is still crook, and politeness in this case is not a good thing, it is the way how they misled you. Wolf in the sheep skin - as someone described it before me on TrustPilot.
If I missed all red flags you do not have to, be smart and learn from my mistakes especially if you are first time buyer and avoid Street Ahead agency at all costs!!!
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29th Apr 2020
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Opening Hours
Address
Streets Ahead
263 High Street
Croydon
Greater London
CR0 1QH
020 8686 8686
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 80% | £270,000 | £450,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 21 | 9 | 18 | 2 | 24 | 1 | 12 | 5 |
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Jun 08,2021
Jun 08,2021
0
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Streets Ahead Croydon provides very un-professional service. After leaving the apartment for more than 2 weeks, they do not refund my deposit nor tell me any deduction. They do not respond to emails for follow up. They do not have the courtesy to team people fairly. ...
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Mar 11,2021
Mar 11,2021
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Streets Ahead croydon branch were amazing. When our chain hit problems my estate agent went MIA. Luckily the people we were buying from were using Streets Ahead and they worked tirelessly to keep the chain going. Massive thanks to Andrew Bilby in particular we couldn't ...
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Mar 10,2021
Mar 10,2021
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Have had a great experience with the staff at the Croydon Central branch, Andrew worked tirelessly to ensure the sale of the flat and the communication from him and Danny was great throughout the sale....
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Feb 18,2021
Feb 18,2021
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I would like to thank the best Estate Agents in Croydon ... Streets Ahead ..
Danny, Salma, Andrew, Shaheen and Catherine.
My previous estate agents couldn't arrange any viewings and I was struggling to sell my flat.
Without the persistence of both Andrew and Danny (manager) .... I ...
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Apr 29,2020
Apr 29,2020
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Poor experience again. Croydon central manager *l replied me on 10th March to contact him. I did and he assured that they will look into it. Nothing happened in 1.5 months. This organisation is poorly managed....
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Mar 10,2020
Mar 10,2020
0
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Dishonest people at Street Ahead Croydon. Took reservation fee of £350. The document given clearly says if you should change your mind and we have already referenced you, we will deduct the cost of £138.00 (Incl. VAT) per tenant referenced and refund the remainder. Didn't get any ...
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Mar 10, 2020
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(1)
Dear S Pawar,
Many thanks for your comments above and we take all feedback very seriously. If you feel that you have been treated in the wrong manner, please do not hesitate to contact me to discuss this further.
Kind regards,
Kunal Patel
Lettings Manager
020 8655 1300 ...
Dec 26,2019
Dec 26,2019
0
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One start is way too high to describe this agency!
I honestly have no idea how people have 5* experience!
We had to deal with a leak for over 6weeks!!!
At first I was flooded trough the fire alarm. Then they said it has been sorted. ...
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Oct 21,2019
Oct 21,2019
0
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My husband and I recently sold our home through Streets Ahead. We initially decided to market the property through another local agent as we heard their fee was cheap. They failed miserably and we were at this point quite desperate to move as we found ...
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Oct 20,2019
Oct 20,2019
0
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Told lies and wasted everyone’s time.
Avoid at all costs. Just filling appointments in the diary and showing properties at prices which are now sold....
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Aug 23,2019
Aug 23,2019
2
people found
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Deceitful, time wasting, careless people. You will lose money regardless being a buyer of seller. Just avoid them.
# Introduction
In the beginning, everything look it was on my side, except the time frame, so from the start I clearly communicated to each party that time ...
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Nov 04,2017
Nov 04,2017
8
people found
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I would rate 0 stars for streets ahead as they made us go through hell - Please don't go anywhere near them at all. * We were supposed to move into a new rented apartment last Saturday -when we went there to collect the keys , the house ...
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Jun 25, 2019
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True that Kai Seale guy is a rat! ...
Oct 31,2017
Oct 31,2017
0
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I would like to express my gratitude to Myles Blair and Layla Manning from Streets Ahead Croydon Branch for their attentive and excellent service throughout my property search/viewing till getting the keys for my new apartment!
I would highly recommend Streets Ahead, specially Myles ...
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Comment on agent fees
Reasonable
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Aug 11,2017
Aug 11,2017
4
people found
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Easily the worst, rudest company I've ever had the displeasure of dealing with. We were lied into a property by one of their agents, asked on the day of moving if we would reschedule to another day, left without electric of warm water for the ...
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Comment on agent fees
Unacceptable.
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May 18, 2018
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My sentiments exactly! Streets Ahead is the worst estate agent I have ever delt with. Horrible company stay away and I'm a Landlord! They took 6 months to hand over the tenants deposit for me to submit to a deposit scheme. They are running an absolutely terrible business. Stay away for your own sake not worth the trouble. ...
Dec 16,2016
Dec 16,2016
2
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Really poor service! They hardly respond to email's, take ages to get back to you and have no urgency about anything. The house we moved into was disgusting! There was dog faeces in the garden (from previous owners), property had not been cleaned properly, damp ...
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Jul 07,2015
Jul 07,2015
4
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miss informed (lied) about the sky bein fine to be installed, which is now costing me 300£ to be removed, after 6 days in the property the apartment flooded & also no help from the agents. They didn't know who to contact to get it resolved! Was told ...
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Sep 01, 2015
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Dear Darren,
I am very sorry to hear of the issues that you have raised ranging from Sky to un-returned calls.
I would be happy to hear from you in order to rectify and address these issues at your earliest convenience.
My direct contact number is 020 8655 4709.
Kind Regards
Gary O'Hare
Director ...
May 29,2015
May 29,2015
0
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I would like to highly recommend Lewis Hay for his promptitude. He has been very helpful with all the issues I had in the rented property....
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Feb 12,2015
Feb 12,2015
0
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The staff at Streets Ahead were always extremely obliging and helpful. George was especially helpful, always willing to go that extra mile and had a very enthusiastic approach to letting our property which made us confident that we had the best people looking to let ...
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Nov 22,2014
Nov 22,2014
1
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From the very first visit when George came to assess our property whilst it was being refurbished prior to letting it out, I have found the service provided by the Lettings team at Streets Ahead to be extremely professional & knowledgeable. George provided us with a ...
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Sep 17,2014
Sep 17,2014
0
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My initial contact with Kai Seale was at a number of properties prior to the one eventually purchased. Kai was proactive, but not pushy, in making me aware of properties on the Streets Ahead books, that met my criteria. He was helpful and informative throughout ...
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Aug 29,2014
Aug 29,2014
0
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In the current market place, where there is extreme presssure on buyers to move quickly, I can safely say that from the first viewing I had of the property with Michael, to making an offer, exchanging and completing, the service offered has been first class. ...
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Aug 28,2014
Aug 28,2014
1
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Can't fault Michael for his utter commitment in selling my much loved house and getting the very best offer, beyond expectation. I don't think anyone could have achieved what he did. He acknowledged my needs and worked in getting a perfect result.
Michael is very ...
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Jul 14,2014
Jul 14,2014
0
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We glad we came across Streets Ahead Agency. We delt with Kai Seale who is professional and approachable, always happy to help. He listened to us what we were looking for and found us a great flat in a nice area, which we are very ...
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Jul 11,2014
Jul 11,2014
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During the initial stages of purchase Kai was excellent, responsive and helpful at all times and went out of his way to provide assistance. He is an asset to Streets Ahead. Despite the difficult balancing act of serving both the vendor and prospective purchaser he ...
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Comment on agent fees
I think I could of got the place cheaper but don't really care.
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May 02,2014
May 02,2014
2
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James was very knowledgeable about the property market in Purley, which was particularly helpful having spent a lot of my time looking elsewhere until I landed on Purley as a desirable location. James was proactive and pragmatic when I explained what I was looking for ...
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Apr 24,2014
Apr 24,2014
2
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this helpful
Truly satisfied from James help and support and he is very friendly and knows jos job well. We will definitely use him or the Streets ahead for our next property.
Keep up the good work....
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Apr 08,2014
Apr 08,2014
1
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I spoke to Mr Michael Ansong on the phone when i was making my first inquiry regarding selling my property. I was anxious as i didnt know what to expect but Michael put my mind at ease straight away with his humour and reassurance. Since ...
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Feb 21,2014
Feb 21,2014
0
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I thoroughly recommend Michael Ansong. He assisted me with the purchase and negotiation of a property and he dealt with everything in a polite and profeesional manner. I would recommend Michael to any prospective buyer....
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Jan 29,2014
Jan 29,2014
4
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Took 4 weeks to get our security deposit back. Had to phone 3 times and follow up with emails. Was told the cheque was sent when it wasn't. When it finally came it had the orginal date. So do not understand what the hold up was...
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Jan 03,2014
Jan 03,2014
2
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I am pleased to express my gratitude and appreciation regarding Mr.Doug Treleven's hard work all the way from day one till we finally moved into the new apartment.He was always present, offered correct informations and support.His professionalism was proved also by the ...
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Dec 19,2013
Dec 19,2013
2
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Doug dealt with me in a very professional yet cordial manner. There were no delays or hicups during the whole process of viewing and discussions about tenancy etc. I am very comfortable where I am renting now and I just want to stay indoors all ...
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Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:05 PM 13/01/2015 by allAgents
