Mark was great to deal with from the start. Efficient and prompt in getting viewings organised for us and in coordinating all the various documents and processes for the deposit, coming to an agreement on the offer, for signing the lease and for confirming the check-in inventory after we had some queries. He was informative and frank without being too pushy or presumptuous. His experience and knowledge of the industry is clearly an asset. Having just relocated from Australia and being unfamiliar with the ins and outs of renting in London, I am glad to know that I can go to him with any issues or for any advice should I feel the need to, and that he will respond accordingly.