91% sales valuation accuracy
96% sales fee satisfaction
81% lettings valuation accuracy
98% lettings fee satisfaction
Aug 15,2019
Aug 15,2019
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Mortimers gave a very good service from valuation to completion. Everyone I spoke to was friendly and professional, and Joanne (who dealt with the sale) was excellent. She checked details, chased things up for me quickly, phoned with regular updates and was very supportive. This was particularly important as I live at the other end of the country from the house being sold.
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Sep 09, 2019
Thank you so much for your very lovely review, I'm delighted that you were happy with our service and it was a pleasure to deal with the sale of your property
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Latest Reviews
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21st Nov 2019
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Opening Hours
Address
Mortimers Estate Agents
5-7 Castle Street
Clitheroe
Lancashire
BB7 2BT
01200 427331
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 96% | £83,000 | £3,395,000 |
| Lettings | 81% | 98% | £395 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 0 | 31 | 2 | 52 | 2 | 35 | 0 | 2 | 0 |
Areas covered
- BB7
- PR3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mortimers Estate Agents Branches (view all )
Featured Review
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Jul 10,2018
Jul 10,2018
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Having recently moved back to the area I was living in a house share and once everything with work etc had settled down I had decided I needed to get my own place again.
I saw the property listed on Rightmove and went into the ...
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Comment on agent fees
The agents fee's seemed the norm for what you would pay any estate agents.
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Jul 10, 2018
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Liam, as Lettings Manager for Mortimers I just wanted to say a massive thank-you for the wonderful feedback that you have provided for our team. Of course, I know they are good but its nice to hear it from our customers too, so once again, thanks! ...
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Feb 23,2018
Feb 23,2018
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My daughter and I have had an excellent experience with the clitheroe team very recently. From the outset , whilst trying to obtain a flat tenancy , we were treated with professionalism and courtesy and fantastic attention to detail. The whole team are exceptional but we have ...
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Feb 12,2018
Feb 12,2018
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When we bought our retirement flat in Clitheroe last year The two people with whom we had contact in Mortimers were Joanne, who was always very helpful when Philippa was not around, but it is Philippa with whom we actually dealt , and had the most ...
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Comment on agent fees
I cannot comment as Iwas the purchaser and I did not pay any fees
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Apr 24, 2018
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Thank you so much for your lovely review. We are really pleased that the sale went through for you and hope that you are enjoying your home. Keep in touch. ...
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Jul 20,2018
Jul 20,2018
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This was the first time we had used Mortimers (Clitheroe branch) as selling agents. Having bought and sold numerous properties over the last 35 years, we have had dealings with several estate agents in the area.
We chose Mortimers as they are well established and came ...
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Comment on agent fees
Reasonable.
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Jul 20, 2018
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Thank you so much for your very lovely review i'm so pleased that you were happy with our service and it was a pleasure to deal with the sale of your property. ...
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Dec 28,2018
Dec 28,2018
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Julie Jackson - Clitheore Branch.
Julie was amazing throughout my moving back to the property and her help was invaluable.
A tremendously professional and friendly person, who I never actually met, only she helped me over the phone and via emails.
I cannot recommend her ...
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Dec 28, 2018
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Thank you so much for leaving such a wonderful review, Sam. I really enjoy giving excellent customer service as I put myself in customers shoes when dealing with any situation, and a positive result gives me great job satisfaction. It certainly makes it all worthwhile when I receive such positive feedback. Thanks again, and a Happy New Year!! Regards Julie ...
Nov 21,2019
Nov 21,2019
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I would like to express my comments with regards to Michael. Having dealt with him a number of times whilst agreeing the tenancy, and then with regards to a number of issues / problems we have encountered Michael is a credit to Mortimers. He is extremely ...
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Nov 21, 2019
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Hi Sue, Thank you so much for your comments and apologies for any previous issues you may have encountered. I appreciate the feedback and aim to try and resolve any issues as soon as possible. Thank you for your kind words.
Many Thanks,
Mike Hurst ...
Nov 18,2019
Nov 18,2019
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Accessible friendly and attentive staff team with good resilience and an eye for important detail.
Felt to be in safe hands
Many thanks...
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Nov 05,2019
Nov 05,2019
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Want to say a huge thank you to all the staff at Mortimers Clitheroe for their help in selling my home. Special thanks to Emma who was extremely helpful & efficient, managed to take away the stress involved with the selling my property.. Thank you... :-)...
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Nov 18, 2019
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Thank you for taking the time to provide feedback and for your kind words it is greatly appreciated. ...
Oct 11,2019
Oct 11,2019
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We had a short deadline to work towards with moving in from down south. The team were incredibly helpful and accommodating by speeding our references along and allowing us to move in promptly. They made what could have been an incredibly stressful move, very straightforward....
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Oct 18, 2019
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Hi Amy, Thank you very much for your kind comments and feedback, we were more than happy to help. We hope you are enjoying your new home. ...
Oct 01,2019
Oct 01,2019
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Very good service, Emma and Joanne were always prompt to respond to queries and very helpful. Always sought to keep us informed and very prompt at chasing responses from buyers. Would recommend....
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Oct 02, 2019
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Thank you Mr Mannion, really appreciate your feedback, so happy we achieved a quick sale for you. ...
Sep 26,2019
Sep 26,2019
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We were actually the purchasers on a property marketed by Mortimers. Throughout the entire process I found Mortimers to be polite, friendly and helpful. We were regularly updated by Emma and Joanne who worked tirelessly to keep all parties in the chain appraised of developments ...
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Oct 01, 2019
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Thank you Mrs Jones, that's so lovely to hear, best wishes for your new home. ...
Sep 19,2019
Sep 19,2019
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We received excellent service from Joanne and the Clitheroe team.
We were kept in touch throughout the process and Joanne maintained a fair balance between the interests of the Vendor and the us as buyers....
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Oct 15, 2019
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Thank you for your lovely feedback Mr Robinson. Keep in touch it would be lovely to see the property when you have carried out all of your plans you had for the property. Kind Regards ...
Sep 18,2019
Sep 18,2019
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Mortimer were very good at keeping me informed and at offering advice when I had concerns over the house sale. They were always professional and I was always sure they had my best interests at heart and not the buyers. Happy with the service and ...
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Sep 19, 2019
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Thank you for leaving such a positive review, it was a pleasure to deal with the sale of your property. Best Wishes ...
Sep 13,2019
Sep 13,2019
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Patient, and good at keeping us updated. Super friendly and made the process of purchasing our house as efficient as possible....
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Sep 16, 2019
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Hi Mr & Mrs Mysko, Thank you so much for taking the time to leave a lovely review its very much appreciated. I hope you and your family have settled well into your lovely new home. Kind regards Joanne & Emma ...
Sep 09,2019
Sep 09,2019
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Edward really knows his stuff regarding the area and certainly knows the market. Sadly we feel we weren't represented brilliantly in the sake of our house. As Mortimers don't work on commission and rather a flat rate- getting you the best price isn't in there ...
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Sep 09, 2019
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Thank you for taking the time to post this. We take the sale of every house personally and aim to deliver the best standards on every occasion. Of course there is always context from both sides and I would welcome the opportunity to discuss the situation with you in more detail when you are available. ...
Aug 15,2019
Aug 15,2019
0
people found
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Emma and Joanne were extremely helpful to us during our recent house purchase. Emails and phone calls were responded to quickly and Emma very patiently allowed us to view the house on more than one occasion. We found Mortimers to be friendly and approachable and ...
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Sep 09, 2019
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Hi Claire, Thank you so much for taking the time to leave a lovely review for us. Best wishes in your new home - Joanne & Emma ...
Aug 15,2019
Aug 15,2019
0
people found
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this helpful
Mortimers gave a very good service from valuation to completion. Everyone I spoke to was friendly and professional, and Joanne (who dealt with the sale) was excellent. She checked details, chased things up for me quickly, phoned with regular updates and was very supportive. This ...
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Sep 09, 2019
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Thank you so much for your very lovely review, I'm delighted that you were happy with our service and it was a pleasure to deal with the sale of your property ...
Aug 09,2019
Aug 09,2019
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I had dealing with 3 letting agents at Mortimer's Michael was really helpful as was a lady from the Blackburn branch, although one of the ladies at the Clitheroe Branch was very difficult to get hold of and wasn't at all prompt and replying to e-mails! ...
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Aug 09, 2019
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Hi Kirsty, thank you for your comments and I hope you have settled in well at the property. We will work to improve our response time in the future and are sorry to hear your disappointment at the service provided.
Kind regards,
Mike ...
Jul 31,2019
Jul 31,2019
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Very helpful and attentive with regular updates. I would recommend people to use Mortimers as I was happy with the service....
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Jul 24,2019
Jul 24,2019
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A proffesional and friendly service was provided by Joanne and Emma. We were given regular and timely updates. Staff were encouraging, informative and treated us as valued customers. I would highly recommend Mortimers. If we ever move again they would be our first choice in ...
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Aug 08, 2019
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Hi Yvonne, Thank you for taking the time to leave us both a lovely review. I hope you have settled into your new home. Best wishes Joanne & Emma ...
Jun 06,2019
Jun 06,2019
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Joanne was consistently professional, patient and understanding throughout the conveyancing process. Joanne kept us up to date and informed at all stages....
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Jul 09, 2019
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Hi Kim, thank you for your kind review it was a pleasure to deal with the purchase of your lovely new home. Best Wishes ...
May 10,2019
May 10,2019
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A big thank you for excellent customer service from Joanne, Rachel and Geraldine. Nothing too much trouble. Kept us informed thorough out. Chased up solicitors to help reached a deadline date we'd been given. Big thanks, Phil & Cath....
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Comment on agent fees
Good
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May 13, 2019
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Thank you for taking the time to leave us a lovely review. It was a pleasure dealing with the sale of your property and hope you are settling in to your lovely new home. Many Thanks ...
May 01,2019
May 01,2019
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We were very impressed by the frequent updates on prospective purchasers and then the progress of the sale. Mortimers were very prompt in action ing things too and were always very pleasant to deal with....
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Comment on agent fees
Fair
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May 09, 2019
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Thank you for your lovely comments. Kind Regards ...
Apr 22,2019
Apr 22,2019
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Geraldine was great in navigating us along in the purchase of our new home. She acted as a brilliant go between and was always helpful and patient throughout....
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Comment on agent fees
As expected
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Apr 23, 2019
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Thank you very much for your kind review it was a pleasure to help in the purchase of your new home and i hope you will be very happy there. ...
Apr 08,2019
Apr 08,2019
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Mortimer's have supported us every step of the way especially when we encountered unexpected challenges. Joanne ensured to guide us through the whole process...
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N/A
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May 09, 2019
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Many Thanks for you kind review, I hope you are very happy in your lovely new home. Best Wishes ...
Apr 01,2019
Apr 01,2019
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Julie co- ordinatated all the relevant information.
It made letting the house smooth operation.
Julie was always cheerful and
Always on the ball....
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Comment on agent fees
The fees were reasonably priced for the service received.
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Mar 29,2019
Mar 29,2019
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Julie was very helpful in getting a speedy approval of our let. She kept us well informed both by email and phone and acted very fast when we had a couple of minor teething issues when we moved in....
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Mar 29, 2019
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What a wonderful review -Thank you! We try to ensure the application process runs as smoothly as possible for our new tenants, and appreciate your kind words on the speedy approval of your let, however, it's so nice to receive extra feedback on how we resolved the teething troubles. We want our tenants to have a very pleasant experience from the start of their tenancy to the end and will always work hard to achieve this goal. Thank again, it's very much appreciated! Regards Julie ...
Mar 28,2019
Mar 28,2019
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Absolutely unbelievable service from Julie, kept me in the loop throughout the whole process, she really couldn't do enough for me. Would recommend Mortimers of her effort alone....
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Comment on agent fees
Every effort they made was not mirrored in the price of the agent fee, the value for money was and is brilliant.
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Mar 29, 2019
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Well, what can we say to praise like that! Thank you, Chris, for taking the time to leave such a fantastic review. We try to put ourselves in our tenants shoes when arranging a tenancy as we know how stressful it can be. We're so glad you've been happy with our service. Welcome to the Mortimer;'s family!! Thanks again. Julie and Mike ...
Mar 28,2019
Mar 28,2019
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Very helpful and approachable staff. Made the whole experience very easy and were very quick to resolve any issues we had....
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Mar 29, 2019
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Oh Lee, thank you so much for taking the time to leave us a superb review. You've only just moved in, so must be so busy. You have also been extremely pleasant people to deal with and we're very happy to have helped make your experience easy. We're always here if you need us and are only too willing to help in ensuring your tenancy runs smoothly. Thanks again. Regards Julie and Mike ...
Mar 25,2019
Mar 25,2019
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Julie was always able to help with any queries. Quick efficient response and very pleasant and professional to deal with.
Thank you
Sue...
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Comment on agent fees
Have not compared with any others. Have dealt with you in the past and was happy to returned for new letting service.
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Mar 27, 2019
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Ahh, thank you, Sue, that is so kind of you to leave a review. All I can say is, you're a perfect landlord, who has been so helpful and considerate about your new tenants needs, it's made working with you an absolute pleasure. Thanks again ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 4:14 PM 29/09/2017 by allAgents
Awards won by Mortimers Estate Agents, Clitheroe BB7 2BT
-
2019
Best Letting Agent in BB7
-
2019
Best Estate Agent in BB7
-
2019
Best Overall Agent in BB7
-
2019
Best Letting Agent in Clitheroe
-
2019
Best Estate Agent in Clitheroe
-
2019
Best Overall Agent in Clitheroe
-
2018
Best Letting Agent in BB7
-
2018
Best Estate Agent in BB7
-
2018
Best Letting Agent in Clitheroe
-
2018
Best Estate Agent in Clitheroe
-
2018
Best Overall Agent in Clitheroe
