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Aug 15,2019
Aug 15,2019
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I had very negative experience with this agent.
Made me keep changing my viewing dates for two potential properties.
Ended up not seeing any because on the day we was going to see two of them (and we travelled over an hour) we got 5m away from where we were mean to meet running 10m late due to travel issues which we updated them on prior to journey as there was a broken down train. Despite having a call and confirming our slightly late attendance, we didnt get confirmation that the viewing was (yet again) cancelled till we were nearly at the viewing.
So another hour or so travel back as we didnt even see the property
Wasted time, journey, money.....
All we got was a "ah well, we will arrange it another time.."
Yeah sure.
Made me keep changing my viewing dates for two potential properties.
Ended up not seeing any because on the day we was going to see two of them (and we travelled over an hour) we got 5m away from where we were mean to meet running 10m late due to travel issues which we updated them on prior to journey as there was a broken down train. Despite having a call and confirming our slightly late attendance, we didnt get confirmation that the viewing was (yet again) cancelled till we were nearly at the viewing.
So another hour or so travel back as we didnt even see the property
Wasted time, journey, money.....
All we got was a "ah well, we will arrange it another time.."
Yeah sure.
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Aug 15, 2019
Hi, once again apologies for the inconvenience that was caused to you but since you have raised your concern through this review, we would like to clarify some of these misunderstandings. We were discussing a potential viewing for one property, which we accept had to be rescheduled but our team tried to contact you through multiple platforms i.e. call, message and email. As you were unable to receive these there was a delay in the message being conveyed to you. After getting in touch with you again to try and find another convenient time to reschedule the viewing, you informed us that you have found another property, so we hope that goes well for you and please let us know if we can be of any assistance to you in the future. Aug 15, 2019
Thanks for calling me up and speaking over me when I was explaining why I had such a negative experience AND THEN to then tell me that "I live in this area and it wont take me long to get there...." well I wasnt coming from home but as mentioned to you on the day, on the call just now and earlier..... I came from work, central london, and back to my other halfs who lives in central london.And dont shout and argue with me on the phone telling your customers they are wrong.
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Latest Reviews
11th Jan 2017
reviewed by 'David'
Opening Hours
Address
Belvoir
77 Banstead Road
Carshalton Beeches,Sutton
Surrey
SM5 3NP
020 3859 3444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- SM1
- Sutton
- SM2
- SM3
- SM4
- SM5
- SM6
- SM7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aug 15,2019
Aug 15,2019
0
people found
this helpful
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I had very negative experience with this agent.
Made me keep changing my viewing dates for two potential properties.
Ended up not seeing any because on the day we was going to see two of them (and we travelled over an hour) we got 5m ...
read full review
read full review
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Aug 15, 2019
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Hi, once again apologies for the inconvenience that was caused to you but since you have raised your concern through this review, we would like to clarify some of these misunderstandings. We were discussing a potential viewing for one property, which we accept had to be rescheduled but our team tried to contact you through multiple platforms i.e. call, message and email. As you were unable to receive these there was a delay in the message being conveyed to you. After getting in touch with you ag ...
Jan 11,2017
Jan 11,2017
0
people found
this helpful
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We used Belvoir Sutton to find us a new tenant for one of the two rooms that we let in our house, we found Nidhi Mehrotra extremely helpful and with her expertise and professionalism. Nidhi and her staff found us a tenant very quickly, the ...
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read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:14 AM 12/01/2017 by Nidhi Mehrotra
