Lauristons have been managing our property since 2007, as we are based overseas. Overall, their lettings department has been very good and extremely responsive, as we deal with an agent who has been our contact since the beginning- Brad Burton, who has been excellent. Their property management wing however is a totally different story. We have had the most unprofessional people manage our account, the quotes they get are highly uncompetitive and are about 2-3 times the cost in the market and they refuse to work with suppliers other than theirs. I would not recommend their property management team. We have had a very good agent manage our property for the past year- Rajvinder Bhangra, but despite her best efforts, the rates that we get are very high for basic work, and I am forced to bring in my own workmen to fix issues from time to time. We also find the accounts department not being very responsive- we have had issues with the rent not being paid in full and despite several follow-ups, we have had no response from the agents and no solution.
What agent could do to change your mind?
Rajvinder has been proactive in passing on issues from the tenants and following up to ensure a timely resolution of the problems. However, the quotes I receive are significantly higher than the market rate and this is an overall issue with the Lauristons property management offices where they do not have suppliers with competitive rates, and they make no effort to change this or to work in the best interest of the client.