80% lettings valuation accuracy
92% lettings fee satisfaction
Aug 14,2019
Aug 14,2019
0
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After our offer being held and then declined by a private landlord, we ended up having a very short amount of time in which to find a flat: Vincent was incredibly helpful, understood exactly what we were looking for and arranged several viewings in a row so we could find the apartment that was best for us as quickly as possible. Once we had decided to make an offer, Michelle was very helpful throughout the admin process, and very quick to respond to queries.
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Latest Reviews
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6th Sep 2019
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Opening Hours
Address
Black Katz
78 Borough High Street
London Bridge,London
Greater London
SE1 1LL
020 7403 5010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 92% | £700 | £2,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 0 | 85 | 8 | 0 | 0 | 0 | 0 | 18 | 0 |
Areas covered
- SE1
- South East London
- SE17
- South London
- SE16
- Central London
- SE11
- SE8
- SE15
- SE13
- EC4
- E14
- SE22
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Images & Videos
Featured Review
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Jan 31,2013
Jan 31,2013
15
people found
this helpful
this helpful
It is safe to say that I haven't experienced customer service as good as what I received from Black Katz since I left the States 2 years ago. You would think that with a budget of 2k PCM it would be easy to find a place ...
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Featured Review
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Nov 09,2015
Nov 09,2015
3
people found
this helpful
this helpful
Recently my housemate and I were looking for new property to rent in South London - we had strict location requirements and set budget - setting a challenge for our Estate Agents in the competitive London rental market!
Tim at Black Katz found the perfect ...
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Oct 02,2011
Oct 02,2011
0
people found
this helpful
this helpful
I have dealt with Black Katz for the past 2 years and that has given me ample time to really know this letting agent and therefore write this review. Black Katz were more often calling me rather than the other way around (which seems to norm ...
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Oct 13,2011
Oct 13,2011
1
people found
this helpful
this helpful
Super-enthusiastic team at the Sheperds Bush branch - Peter and Jay - who were really persistent with the search for a flat for me. I only had to see 2 properties and instantly feel in love with the second one and am moving in next month! ...
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Mar 08,2012
Mar 08,2012
1
people found
this helpful
this helpful
from the very beginning, calvin was top notch, knew his stuff and didnt try to bamboozle with jargon and sales speak. he was honest about every aspect of the area and property whether good or bad. he is excellent to talk to and took the ...
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Sep 06,2019
Sep 06,2019
0
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Excellent service, we were always kept in the loop as to what was going on. In particular Sandro and Michelle were extremely helpful, with Sandro helping us getting the offer through ASAP and Michelle handling all our pre-tenancy enquiries!...
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Sep 12, 2019
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(1)
Ashish, many thanks for your great review. Really pleased you were happy with service you received from Sandro and Michelle, both great members of the team. Will let them know you were happy. Many thanks again. Regards,
Andrew Black
Director ...
Aug 14,2019
Aug 14,2019
0
people found
this helpful
this helpful
After our offer being held and then declined by a private landlord, we ended up having a very short amount of time in which to find a flat: Vincent was incredibly helpful, understood exactly what we were looking for and arranged several viewings in a ...
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Aug 17, 2019
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(1)
Jessamyn,
Many thanks for your positive review.
Really pleased you had a great experience with Vincent and Michelle.
Thanks again for your review, much appreciated.
Regards,
Andrew Black
Director ...
Jul 14,2019
Jul 14,2019
0
people found
this helpful
this helpful
Tim was super helpful showing us the property out of hours. Gave us lots of information and pleasant, easy to contact estate agent.
Michelle guided us through all the admin and was very prompt and pleasant with emails. She gave us a lot of trust ...
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Jul 15, 2019
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(1)
Grace,
Many thanks for your review, it is much appreciated. Tim and Michelle work really hard at providing the best possible service so it's great to get this feedback.
Thanks again.
Regards,
Andrew Black
Director ...
Apr 12,2019
Apr 12,2019
0
people found
this helpful
this helpful
I came across BlackKatz years ago when I was desperately searching for a place to stay after a bad experience with one of London's bigger agents. The staff at the London Bridge branch were lovely then, as they were this time around. Tim took the ...
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Comment on agent fees
Lower than some of the bigger names, gets you more in terms of service.
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Apr 19, 2019
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Sam,
Many thanks for your comments, much appreciated.
Really pleased you are happy with the service you received.
Regards,
Andrew Black
Director ...
Sep 17,2018
Sep 17,2018
0
people found
this helpful
this helpful
All staff members we worked with were informative and helpful, the whole process of renting was made easy and quick. Any information we asked for was provided and all questions were answered quickly as well. Would definitely recommend to other people looking to rent....
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Comment on agent fees
The fees we paid were the same as my friends using other estate agents have paid, I believe they are reasonable.
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Aug 18,2018
Aug 18,2018
0
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One of our best experiences with a letting agency. The whole process of renting the house was smooth and easy. Vincenzo went out of his way to find us a place which match our price and requirements, which ended up exceeding our expectations. Patricia was ...
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Comment on agent fees
No hidden fees and nothing out of the ordinary.
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Jul 21,2018
Jul 21,2018
0
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Michelle helped us to secure the property and made moving in a smooth and efficient process. She was very kind and willing to answer any of our questions....
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Apr 09,2018
Apr 09,2018
1
people found
this helpful
this helpful
We used Black Katz in February 2018 to find a tenant and all their staff were a pleasure to work with. Our new tenant also mentioned that their service was good, no hidden fees etc....
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Comment on agent fees
Good fees (5%) for a first-time customer.
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Aug 17,2017
Aug 17,2017
1
people found
this helpful
this helpful
Astig and Patricia were absolutely amazing during the entire process of renting my flat.
Astig explained everything about the process and how much I would have to pay, when and why. This transparency was something I totally appreciated and that made a major difference, after ...
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Aug 01,2017
Aug 01,2017
0
people found
this helpful
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Giuseppe played a huge role in helping us find our home for the next stage of our student lives. He recommended this lovely big house to us by listening to what we were looking for - he found our house for us rather than us ...
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Comment on agent fees
Good
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Jul 08,2017
Jul 08,2017
0
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The team under the leadership of Alex were absolutely excellent. Thank you to everyone for their swift action. Very impressed!...
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Jul 07,2017
Jul 07,2017
0
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I am very happy I ran into Vince. Exceptional service provided, helped me out outside business hours, he was very approachable, if busy returned phone calls / text msgs same day. Showed fingertip feeling through giving me a call to let me know that there is ...
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Apr 25,2017
Apr 25,2017
0
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Black Katz offered an amazing service throughout my flat search and were very efficient. A special thank you to Alexandra who went above and beyond to find us a lovely place to call home....
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Apr 07,2017
Apr 07,2017
0
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Giuseppe was absolutely fantastic! Often, my experience with agencies hasn't been that positive (don't worry, this has never included Black Katz!). He really made the whole process so easy, was very knowledgeable, went the extra mile to see if the office was open for us ...
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Apr 06,2017
Apr 06,2017
1
people found
this helpful
this helpful
Alexandra is the best real estate agent in London, she helped to find a flat in a couple of days, she managed to match all my criterias and she is really pro-active and supportive.
I highly recommend Alexandra...
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Apr 04,2017
Apr 04,2017
0
people found
this helpful
this helpful
Great service, very helpful and professional.
Giuseppe understood what we were after and took the initiative to find us a flat that was exactly what we wanted.
Patricia was very punctual in responding to any queries we had and ensuring everything was processed in time ...
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Mar 31,2017
Mar 31,2017
0
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Michelle was great at getting back to us about our many questions. Minimal hassle to get us into the new flat....
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Comment on agent fees
okay. I am still not exactly sure what they are really for.
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Mar 24,2017
Mar 24,2017
1
people found
this helpful
this helpful
Very nice and friendly. Not annoying as many London agents are. Seems very like a very genuine and enthusiastic guy....
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Mar 21,2017
Mar 21,2017
0
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My partner and I have just secured a rental apartment in Borough. Vince has been brilliantly throughout the process. He helped us negotiate a good price for the property, and kept us up to date with all communications with the landlord. He is enthusiastic about ...
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Comment on agent fees
Black Katz charges an admin fee of around £180. Although pricey, I understand it to be fairly common in the market.
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Feb 15,2017
Feb 15,2017
0
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Vincent is fantastic, he is efficient, very helpful and goes above and beyond. A credit to the company, I would recommend his services to anyone. He went out of his way to show me 2 properties at short notice, on a Saturday afternoon (after working hours) ...
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Comment on agent fees
Reasonable - feel admin fees being charged per person rather than per property is a little excessive
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Feb 03,2017
Feb 03,2017
0
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Vincenzo was really warmed and friendly in full time to view the properties selected for me.
The only inconvenient is that I didn't have any 100% confirmation of the tenancy till one day before moving, which is making u feel insecure....
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Comment on agent fees
The fees I think were resalable comparing other agent's fees. Really happy with them.
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Nov 17,2016
Nov 17,2016
0
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This has been my first time renting a property through Black Katz and it's been an incredibly smooth and easy process. They kept us fully updated whilst we were negotiating an offer, great communication, and then a very quick turnaround on referencing and pre move-in ...
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Nov 11,2016
Nov 11,2016
0
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I have used Black Katz for several years now. The tenants I have had have been very good. Black Katz has done their work very well as I have never had problems with rent and the tenants are responsible. The flat is rented quickly, the ...
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Comment on agent fees
All the people at the Southwark Borough branch and Michelle Vanderhyde in particular have been exemplary.
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Oct 11,2016
Oct 11,2016
0
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Michelle was absolutely brilliant throughout the process of us renting a property through Black Katz: helpful, efficient, knowledgeable, friendly and professional.
Black Katz was a great lettings agency overall: listening to our requirements, only showing us properties in the area/price bracket we wanted, organising ...
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Comment on agent fees
Agent fees are part of most lettings and Black Katz is competitive in the marketplace.
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Aug 11,2016
Aug 11,2016
0
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Emma was very helpful with regards to any queries that were raised by me or any of the other tenants. She was also responsive to any emails we sent. The only drawback was that we had been told a second viewing of the house would ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:28 PM 24/03/2017 by Giuseppe Martellone
Many thanks for your positive review.
Really pleased you had a great experience with Vincent and Michelle.
Thanks again for your review, much appreciated.
Regards,
Andrew Black
Director