Whitegates managed my property for two years until October 16th this year, when Debbie Taylor the franchisee cancelled the management of my property after I sent them an email complaining about charging me for their inept book keeping, in the fact that they charged me for paying money back to the tenant after the tenant allegedly paid in too much rent!
Whitegates charged me a management fee for the period 10th October to 10th November, yet then proceeded to stop managing my property, to add insult Debbie Taylor said in her email to me
"I will fully reconcile your account today and then pass the file back to you to either manage yourself or contact an alternative Agent.
Fully reconcile, should be that I am reimbursed my lost rental income and should also include being reimbursed the management fee.
I have written four times now to Whitegates seeking a response yet have received no reply whatsoever.
I have found their approach to managing my property completely unprofessional over the course of the two years, lacking in communication and care towards my property.
My husband conducted a property inspection in August of this year and was appalled at the condition of the property, it was obvious that Whitegates do not conduct appropriate property inspection nor ensure that tenants adhere to the terms of the Tenancy Agreement. I certainly would not recommend them to any prospective customer.