We have had a terrible experience with this company. They lied to us outright about a number of issues, never paid us the rent on time and often not the correct amount, failed to answer basic emails or critical ones. We had to chase them constantly despite the fact we were paying them. Never again. They will let tenants wreck your property and take no responsibility for the damages except telling you to take the tenants to court. We asked for a clause pertaining to a carpet clean to be added to the contact when we agreed to renting to tenants with a dog. They now say this was a "gentlemans" agreement (their exact words) and refuse to get the tenants to keep to their agreement and get the carpets professionally cleaned. Their service is appalling and their contracts mean nothing. Their staff do not answer emails and they seem incapable of collecting rent on time. A all round horrendous, stressful experience.
What agent could do to change your mind?
See above. A disgraceful, unprofessional, unethical service from beginning to end.