Queensgate Residential
Reading, RG1
3.5/5, 53 reviews
62% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
65% lettings fee satisfaction



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“Very helpful and professional...”

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Aug 10,2019
Minithumbup
Marco
William
By: 'Giulia'
Aug 10,2019
0 people found
this helpful
Marco and William were very helpful even after they had already handed me the house keys. Very professional and efficient.
Was this helpful? Yes
By: William May
Aug 10, 2019
Hi Giula, Marco and I are very happy to hear that you were happy with our service we provided you. I hope you enjoy you new home.
Many Thanks
William May

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Opening Hours
Address

Queensgate Residential
11-12 Gun Street
Reading
Berkshire
RG1
01189 590001

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £875,000 £875,000
Lettings 0% 65% £500 £1,230
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 24 17 2 0 3 0 2 2
Areas covered
  • RG1
  • RG8
  • RG31
  • RG2
  • RG10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent My deposits scheme
Latest Properties

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“Avoid at all costs! The agents at Queensgate......”

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Mar 26,2024
Minithumbdown
By: 'Joe'
Mar 26,2024
0 people found
this helpful
Avoid at all costs! The agents at Queensgate Residential obviously have no idea what they are doing. After securing a viewing on a property for sale, I turned up to the viewing at the agreed time later to find that they could not make it ...
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“Avoid Avoid Avoid, awful company with little ......”

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Nov 01,2023
Minithumbdown
By: 'disgusted'
Nov 01,2023
0 people found
this helpful
Avoid Avoid Avoid, awful company with little or no integrity, the lengths they were prepared to go to to try and claim my son's deposit were unbelievable, Nasty Nasty little company, quite happy to lie to the DPS, horrible, disgusting etc. etc. stay away from ...
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“This is the least professional and competent ......”

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Oct 03,2022
Minithumbdown
By: 'Anony'
Oct 03,2022
0 people found
this helpful
This is the least professional and competent estate agent I have ever used. Asked for issues around the property to be fixed including rats and black mould and nothing was done about it, other than being given a section 21 eviction notice....
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“Awful...”

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Feb 22,2022
Minithumbdown
By: 'S B'
Feb 22,2022
0 people found
this helpful
A dreadful rental experience. Agents seem incapable of using even basic grammar when eventually responding to emails or queries. Unprofessional and unreliable. I have been a professional private tenant for over 15 years. Whilst Queensgate advertise themselves as a "boutique" agency, in reality they are far ...
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Was this helpful? Yes
By: Artur De Carvalho
Feb 22, 2022
View all comments (1)
I'm sorry you felt that you had a bad experience with us. Would you care to explain exactly what issues you faced in detail? This will allow us to improve our service for future tenants. ...

“Best agency for real estate...”

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Oct 16,2021
Minithumbup
Samian
By: 'Rahul Kumar'
Oct 16,2021
0 people found
this helpful
My heartful thanks to Agent Samian Waess from Queensgate Residential to search a very good flat for me in prime location of Reading in affordable price. I was desperately looking for a flat and Samian helped me to book the flat in record time. He ...
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Attachments

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“Alvaro is such a brilliant agent. From the st......”

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Sep 14,2020
Minithumbup
Alvaro
By: 'Tom'
Sep 14,2020
0 people found
this helpful
Alvaro is such a brilliant agent. From the start, his communication was incredibly professional and always went out of his way to assist us with any issues we had. Even on days off, Alvaro was ready to answer any questions we had, and from all 5 ...
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“Appalling service...”

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Dec 02,2019
Minithumbdown
By: 'Lauren'
Dec 02,2019
1 people found
this helpful
I would give them zero stars if I could. They have lied to me, fobbed me off, and let a contractor into my home when I wasn't there without telling me. They have failed to remove waste from around the property, or fix a broken ...
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“Helpful and efficient...”

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Sep 30,2019
Minithumbup
William
By: 'Elisha'
Sep 30,2019
0 people found
this helpful
William has done a lot to help me and my housemates settle in wonderfully. All issues that were brought up were settled very efficiently....
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“Will, thankyou for going above and beyond to ......”

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Sep 28,2019
Minithumbup
William
By: 'Fauzia'
Sep 28,2019
0 people found
this helpful
Will, thankyou for going above and beyond to resolve every issue. We had several issues that Will resolved straight away. Much appreciated...
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“Experience so far in dealing and processing w......”

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Sep 04,2019
Minithumbdown
By: 'Shriram'
Sep 04,2019
1 people found
this helpful
Experience so far in dealing and processing with Queensgate has been not so good. False promises, delayed services, delayed response. No automated process and lot of manual activities makes the team piled up with loads of work and that adversely impacts the tenants like us. ...
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“Excellent service from Queensgate...”

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Aug 14,2019
Minithumbup
William
By: 'Melissa'
Aug 14,2019
0 people found
this helpful
Had nothing but a positive experience with Queensgate so far, from booking a viewing to signing for a flat. Will, who did the initial viewing for me was lovely and so helpful and literally let me look at every available flat in their newly converted ...
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Was this helpful? Yes
By: William May
Aug 15, 2019
View all comments (1)
Hi Melissa, Thank you very much for your kind review of myself. Im really happy that you felt the service i provided you was good. Always happy to help and i hope you enjoy your new flat. Many Thanks William May Lettings Supervisor ...

“Very helpful and professional...”

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Aug 10,2019
Minithumbup
Marco
William
By: 'Giulia'
Aug 10,2019
0 people found
this helpful
Marco and William were very helpful even after they had already handed me the house keys. Very professional and efficient....
read full review
Was this helpful? Yes
By: William May
Aug 10, 2019
View all comments (1)
Hi Giula, Marco and I are very happy to hear that you were happy with our service we provided you. I hope you enjoy you new home. Many Thanks William May ...

“Going extra mile!...”

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Aug 02,2019
Minithumbup
Marco
William
By: 'Milda'
Aug 02,2019
0 people found
this helpful
My lecturer always used to tell me - don’t trust agents! I am pleased to say that my perception has changed when I met Marco. I’ve been intensively looking for a new home for over a month. Marco was iscreadibly accomodating and helpful ...
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Was this helpful? Yes
By: William May
Aug 10, 2019
View all comments (1)
Thank you very much for your kind review of Marco and myself. we are very pleased you were able to find the right place for you. i hope you enjoy your new property. Many Thanks William May Lettings Supervisor ...

“Had really great experience so far since I ha......”

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Aug 02,2019
Minithumbup
William
Marco
By: 'Kamran'
Aug 02,2019
0 people found
this helpful
Had really great experience so far since I have booked an viewing till moved into property. Marco was been so nice to take me to the property and show me around till I have signed off the contract. When I have requested for some stuff ...
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Was this helpful? Yes
By: William May
Aug 03, 2019
View all comments (1)
Thank you very much for your kind review. We are very happy to hear you had a good experiance with Marco & I. hope you enjoy your new property. Many thanks William May Lettings Supervisor ...

“Will is a fantastic estate agent and has done......”

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Aug 02,2019
Minithumbup
By: 'R'
Aug 02,2019
0 people found
this helpful
Will is a fantastic estate agent and has done a fabulous job. I was looking for a flat to move in asap and he was able to arrange it for me on a very short notice. Definitely recommend Will at Queensgate Residential....
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Was this helpful? Yes
By: William May
Aug 12, 2019
View all comments (1)
Thank you very much for your kind review of myself. Im glad i was able to provide you with a good service and move you into the property in a reasonable time. Many Thanks William May Lettings Supervisor ...

“Very Helpful...”

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Jul 25,2019
Minithumbup
William
By: 'Natalie'
Jul 25,2019
0 people found
this helpful
Will was really helpful when conducting the viewing. He answered all the questions I had with ease. Unfortunately I did not go ahead with the property but still really happy with the service I received....
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“Avoid...”

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Jun 09,2019
Minithumbdown
By: 'Robert'
Jun 09,2019
1 people found
this helpful
For period May 2017 - May 2018 I would not recommend Queensgate even to my worst enemies. Avoid at all costs unless you are desperately clinging for life. I'll keep this short: 1. They tried kick me out of my 1 year tenancy early, citing excuses. I promptly fully ...
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“worst in town...”

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May 22,2019
Minithumbdown
By: 'frustated'
May 22,2019
1 people found
this helpful
Poor staff and poorest response for maintenance. Definitely worst in town, there is not a single reason to say yes for them....
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Comment on agent fees
bad
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“Terrible...”

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Jan 06,2019
Minithumbdown
By: 'A'
Jan 06,2019
2 people found
this helpful
Terrible service. Emails go unanswered, requests not followed up. Expensive fees unjustified. House in a dirty condition when I moved in. All requests for repairs prior to move in not follows up. Disappointing would not at all recommend...
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Comment on agent fees
Bad
Was this helpful? Yes

“Fantastic Service!...”

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Jul 31,2018
Minithumbup
By: 'K'
Jul 31,2018
0 people found
this helpful
I have been renting apartments via Queensgate for a third year in a row. It had been a great experience so far. Especially working with Gabriel was always a delight!. Everything question gets clarified promptly, every request is fulfilled, maintenance requests are usually completed within 2...
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Comment on agent fees
Agent's fee is standard (not high or low).
Was this helpful? Yes

“Excellent service...”

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Jul 23,2018
Minithumbup
By: 'Meeta'
Jul 23,2018
0 people found
this helpful
It was a pleasure dealing with Queesngate, especially Gabriel. We were looking for a rental property in Reading town centre and in a market full of estate agents, Gabriel was a breath of fresh air. He always went over and above his duties to deliver ...
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Comment on agent fees
It was not a problem.
Was this helpful? Yes

“Great Service...”

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Jul 20,2018
Minithumbup
By: 'Erin'
Jul 20,2018
1 people found
this helpful
We move a lot and Queensgate Residential have been one of the best agents we have dealt with. Gabriel in particular was fantastic. We needed to find somewhere to stay very fast, and he organised everything in record time for us. There were a few ...
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“Worst experience avoid agency if possible...”

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Jul 07,2018
Minithumbdown
By: 'Frustrated'
Jul 07,2018
3 people found
this helpful
We have had the worst experience during our tenancy and even after we have moved out. They never sort out any issues raised be it with the boiler or lights or parking etc. At the end they even refuse to release the deposit making unreasonable ...
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“stay away from them...”

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Jun 04,2018
Minithumbdown
By: 'Jones'
Jun 04,2018
3 people found
this helpful
Very unprofessional and so arrogant from all points of views. Got so many issues in the house from the first moment I step in. All reported and took almost 3 months to fix most of them. When one of the white goods gets broken it took ...
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Comment on agent fees
VERY BAD and so pricey.
Was this helpful? Yes

“As rightly mentioned above all they are interested in is ......”

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Oct 08,2017
Minithumbdown
By: 'Unhappy'
Oct 08,2017
3 people found
this helpful
As rightly mentioned above all they are interested in is your money. The furniture provided in the so called furnished flat is shittier than charity shop one. You have to repeatedly complain before they pay any heed to it. The lifts are unsafe complete health ...
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Comment on agent fees
Hidden fees that they don’t tell you about
Was this helpful? Yes

“All they really care about is taking your money. They ......”

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Oct 04,2017
Minithumbdown
Imran
By: 'Christiana'
Oct 04,2017
3 people found
this helpful
All they really care about is taking your money. They will lie, delay and do not do what they say. I hope the money they make will be enough to survive in hell!...
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Comment on agent fees
Very high fees
Was this helpful? Yes

“Ignorant, rude, unable to sort out things. He will promise ......”

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Oct 01,2017
Minithumbdown
By: 'Georgia'
Oct 01,2017
4 people found
this helpful
Ignorant, rude, unable to sort out things. He will promise things then ignore your calls/ emails and pretend he does not know what you are talking about....
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Comment on agent fees
High hidden fees
Was this helpful? Yes

“Best experience ever had!Good heart people!They are people ......”

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Mar 10,2017
Minithumbup
Imran
By: 'Paul'
Mar 10,2017
0 people found
this helpful
Best experience ever had! Good heart people! They are people who don't work for their money! They would want to see you succeed!...
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Comment on agent fees
Good
Was this helpful? Yes

“Queensgate Residential have hidden fees, extorted money from us and ......”

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Mar 07,2016
Minithumbdown
By: 'Orchid.'
Mar 07,2016
5 people found
this helpful
Queensgate Residential have hidden fees, extorted money from us and forced us to pay high and unreasonable fees at difficult moments, knowingly. Will never deal with them in my entire life....
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Comment on agent fees
Extremely high fees and very bad service.
Was this helpful? Yes

“I am shocked at the amount of hidden fees. Not ......”

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Jun 10,2015
Minithumbdown
By: 'abc123'
Jun 10,2015
3 people found
this helpful
I am shocked at the amount of hidden fees. Not mentioning the extoritionate admin fees to be paid at the beginning of the tenancy, but when the contract is to be renewed after 12 months, you have to pay renewal fees (the same as the admin ...
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What agent could do to change your mind?
Fees too high and hidden fees - look into a more transparent system.
Attached Filesnbsp;
Comment on agent fees
Fees too high and hidden fees - look into a more transparent system.
Was this helpful? Yes
No image available William
(7)
Staff picture Rinki
(6)
No image available Imran
(4)
Staff picture Marco
(3)
No image available Alvaro
(1)
Staff picture Katherine
(0)
Staff picture Angela
(0)
Staff picture Artur
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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please send your complaints to [email protected]
Last updated at 12:02 PM 10/06/2019 by allAgents

Awards won by Queensgate Residential, Reading RG1



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