Nicola was great not only before going ahead with the rental of the property, but also afterwards where it actually mattered the most. During my initial search she understood quickly what I needed in the property and helped me find it. She was very understanding, helpful and responsive, and she helped me a great deal to resolve a a particular issue very quickly and with great success. She is very organised and well put together! She clearly has good negotiating and interpersonal skills, and I am really happy knowing that I could come to her for help whenever I need her again.