First of all, I am satisfied with the service provided by Mr. Brook Wolde. He helped to me find a flat I like very much, and provided me some helpful information about life in London. Mr. Brook Wolde is a very nice person.
I think they can improve their service in the following points:
1. When I was waiting for the news eagerly about the flat I would like to rent, I was told they will contact me by certain time, but almost always I didn\'t get any call by that time. I understand sometime some things go beyond their control, and sometime decay is unavoidable, but I would appreciate if they can phone me to let me know what was going on, rather than leaving me there worried and finally I had to call them to get the information.
2. I was unhappy that my information was given to an internet company without my consent. I was contacted by that internet company even before I signed the contract for the flat.
What agent could do to change your mind?
I don\'t think I need to rent another flat in London.