Belvoir
Leeds North West, Guiseley, Leeds, LS20
4.5/5, 15 reviews
87% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction

“Shocking letting agent, providing wrong information then charging £300+ for their mistakes!...”

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Aug 01,2019
Minithumbdown
By: 'Joshua Buckland'
Aug 01,2019
18 people found
this helpful
Been a tenant with Belvoir for over 8 months, reached out to our letting agent to ask if they would be able to advertise the flat early as my partner and I were looking to buy a house, and naturally could not afford to pay rent and a mortgage at the same time so got in touch to see if they would be able to help. They responded by stating that our fixed term ended in early September and that they would take this as our notice to leave.

Following this I chased 3 times over the following month to confirm that they were certain that this was the case and again it was confirmed that our last rent payment is due in August and that we will need to cover all the bills etc until the 11th September. As this was confirmed to us multiple times by the Letting agent we proceeded with our house purchase that will complete in line with the end of tenancy that they told us.

Now a month later again, we get an email out of the blue that now they have actually reviewed things that we our tenancy now ends in November not September like they stated twice before even when chased for clarity.

On top of this they have suddenly come up with "£300 relet charge fee" so that they can start marketing the property early, which is not mentioned anywhere in any agreements so attempting to "bend us over a barrel".

Since they have realised there monumental mistake, which has potentially put us into a big financial situation, and we have attempted to further communicate with them once again they have fallen back into form of not responding.

I appreciate that mistakes can be made, but instead of owning the mistake and try to work with us to come up with a solution then I would have been happy to give them 5 stars as their maintenance team have been brilliant. But instead they haven't acknowledged the mistake that they made, nor even apologised, but thrown us a bill for £300 which is not written in any agreements and not even attempted to open a dialogue on finding a solution.

I am extremely disappointed with Belvoir and hopefully this comes to a happy resolution, but given the current course I am not holding my breath.
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Opening Hours
Address

Belvoir
49 Oxford Road
Guiseley, Leeds
West Yorkshire
LS20 8AB
01943851357

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 50% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 5 1 0 0 0 0 0 0
Areas covered
  • LS21
  • LS29
  • LS20
  • LS19
  • LS18
  • LS16
  • BD17
  • BD18
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties

No Properties

“Shocking letting agent, providing wrong information then charging £300+ for their mistakes!...”

Share on :
Aug 01,2019
Minithumbdown
By: 'Joshua Buckland'
Aug 01,2019
18 people found
this helpful
Been a tenant with Belvoir for over 8 months, reached out to our letting agent to ask if they would be able to advertise the flat early as my partner and I were looking to buy a house, and naturally could not afford to pay rent ...
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“I have always been satisfied with the service from Glenn ......”

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Mar 22,2017
Minithumbup
By: 'RD'
Mar 22,2017
0 people found
this helpful
I have always been satisfied with the service from Glenn and the team. I have no hesitation about recommend them as letting agents. I have found they have always gone the extra mile for both landlords and tenants....
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Comment on agent fees
Average.
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“This agent does not walk his talk. When I returned ......”

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Feb 11,2012
Minithumbdown
By: 'Cld-do-without-this'
Feb 11,2012
13 people found
this helpful
This agent does not walk his talk. When I returned after two years I came back to a dirty house with door, window and cupboard handles falling off, black bin liners dumped round the side of the house, a blocked drain, black mould growing up ...
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“Agent has carried out regular checks of property, dealt with ......”

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Jan 03,2012
Minithumbup
By: 'Yeadon landlord'
Jan 03,2012
1 people found
this helpful
Agent has carried out regular checks of property, dealt with any issues brought to his attention by either myself or tenant speedily. Very helpful when sorting out maintenance issues with a number of tradesmen available on a quick response. Office staff also very helpful and ...
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“I have used Belvoir Lettings in Otley for 5-6 years ......”

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Dec 06,2011
Minithumbup
By: 'Lucy'
Dec 06,2011
2 people found
this helpful
I have used Belvoir Lettings in Otley for 5-6 years now. Right from the beginning Glenn has done a fantastic job in making my life as easy as possible to rent my house out. He has continually made sure I have good quality tennants who ...
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“Was impressed with the general efficency of the team [glen & ......”

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Nov 28,2011
Minithumbup
By: 'david mounsey'
Nov 28,2011
1 people found
this helpful
Was impressed with the general efficency of the team [glen & sara} at the otley agency.I didnt get involved or meet the tenants until they were in,settled and happy,which was what i wanted.Also kept me up to date with proceedings & generally answered ...
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“We have been using Belvoir for roughly 6 months now to ......”

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Nov 28,2011
Minithumbup
By: 'Ronald walker'
Nov 28,2011
1 people found
this helpful
We have been using Belvoir for roughly 6 months now to look after our property in Guiseley and we find the staff extremely helpful and efficient. They appear to have the knack of satisfying both tenant and landlord at the same time in a low-key way ...
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“Friendly staff and very informative. Couldnt have been more helpful....”

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Nov 26,2011
Minithumbup
By: 'Nicola'
Nov 26,2011
1 people found
this helpful
Friendly staff and very informative. Couldnt have been more helpful....
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“a good communicatorpleasant trustworthymanaged to get or wet the suitable ......”

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Nov 25,2011
Minithumbup
By: 'Dr Rao'
Nov 25,2011
0 people found
this helpful
a good communicator pleasant trustworthy managed to get or wet the suitable tennant looked after the property in good state by quartrly property checks and sends report promptly this branch has a good and pleasant ,efficient staff...
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“I am renting our my property for the first time, ......”

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Nov 25,2011
Minithumbup
By: 'Emma DS'
Nov 25,2011
1 people found
this helpful
I am renting our my property for the first time, and moving away from the area, so I needed to find a reliable, professional Agent to offer me a full managed service as well as finding a tenant for me. I saw 6 agents from the ...
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“I have only been with this agent a short time , ......”

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Nov 24,2011
Minithumbup
By: 'John'
Nov 24,2011
1 people found
this helpful
I have only been with this agent a short time , but all seem well so far.Their set up seems very professional to both myself and my tenants....
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“I have been a Belvoir tenant for over two years ......”

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Nov 24,2011
Minithumbup
By: 'NIKKI'
Nov 24,2011
1 people found
this helpful
I have been a Belvoir tenant for over two years now. When I was initially looking for a flat to rent in the area, they were very happy to show me around several different places until I found exactly what I wanted. They assisted me ...
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“My first choice with regards to choosing a letting agency ......”

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Nov 23,2011
Minithumbup
By: 'Maxxibabe'
Nov 23,2011
1 people found
this helpful
My first choice with regards to choosing a letting agency would be Belvoir. They are always very professional, extremely helpful and always available should any questions or problems need addressing. They carry out regular inspections but are very considerate to my home. Due to me ...
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“V good estate agents. Friendly, helpful and v quick to ......”

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Nov 23,2011
Minithumbup
By: 'Ruth Patrick'
Nov 23,2011
1 people found
this helpful
V good estate agents. Friendly, helpful and v quick to respond to any queries...
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“I was a tenant of Belvoir Leeds for two years ......”

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Nov 14,2011
Minithumbup
By: 'Kirsty Crowther'
Nov 14,2011
1 people found
this helpful
I was a tenant of Belvoir Leeds for two years and I would absolutely recommend them as letting agents to anyone (and have done so). I had never had reason to rent before having always owned my own property, so the thought of it was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a firm accredited by the National Approved Letting Scheme (NALS), GTM Ltd trading as Belvoir Leeds North West aims to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.

• If you believe you have, or may have, a grievance with our service or standard of practice or working procedures, please write in the first instance to Sarah Cockshott, Office Manager at the address below:

Belvoir, 49 Oxford Road, Guiseley, Leeds LS20 8AB

• Your correspondence should be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 7 working days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date

• Should your grievance not be resolved to your satisfaction following internal investigation, you should address the matter to:
Glenn Broadwell Company Director

• If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman, who are an independent organisation, at The Property Ombudsman Limited, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Note that there is a 12 month time limit in providing The Ombudsman with your complaint which starts from the date the ‘Final Viewpoint Letter’ you receive is dated).

A copy of these rules can be provided on request.
Last updated at 10:10 AM 13/10/2017 by Glenn Broadwell

Awards won by Belvoir, Guiseley, Leeds LS20 8AB


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