Canary Wharf & Docklands, London, E14
4.8/5, 1042 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Visit our website - www.alexneil.com

“Excellent...”

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Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Zaan Hussain'
Aug 01,2019
1 people found
this helpful
Always providing excellent service and it is so easy to work with Maj and Harry, makes life so much easier when you have people who are always passionate about the job and not only providing you with the service you require but going over and above for an individual, would recommend to everyone!
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 01, 2019
Dear Zaan,

Thank you for leaving this positive review about your experience of dealing with us.

We were pleased to read your comments and look forward to dealing with you again in the future.

Best regards,

Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £32,900 £850,000
Lettings 91% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
104 3 518 20 161 2 213 6 11 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Want to thank Stuart for finding us our renta......”

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Sep 21,2020
Minithumbup
Stuart
By: 'Raj Singh'
Sep 21,2020
1 people found
this helpful
Want to thank Stuart for finding us our rental property and would definitely be using his service in the future....
read full review
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By: Alex Neil Estate Agents
Sep 21, 2020
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Dear Raj, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Very pleased with the service provided from H......”

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Sep 21,2020
Minithumbup
Maciej
Hannah
By: 'Su Zang'
Sep 21,2020
1 people found
this helpful
Very pleased with the service provided from Hannah and Maciej. Both helped me find my dream home ! Canary Wharf office worked really hard for me...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 22, 2020
Dear Su Zang,

Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.

Best regards,

Alex Neil Estate Agents

“Hannah was a very pleasant young lady. Very p......”

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Sep 18,2020
Minithumbup
Hannah
By: 'Emma Webb'
Sep 18,2020
1 people found
this helpful
Hannah was a very pleasant young lady. Very professional, showed me everything I needed to see and answered all my questions. Hannah was very approachable and put me at ease with this big decision of finding a place to live. I would definitely like to ...
read full review
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By: Alex Neil Estate Agents
Sep 18, 2020
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Dear Emma. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Very pleased with Stuart and his professional......”

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Sep 18,2020
Minithumbup
Stuart
By: 'Ruth Jones'
Sep 18,2020
1 people found
this helpful
Very pleased with Stuart and his professional throughout our search for a rental property. He listened to our requirements and he found us a great property and we love living here. Would use Stuart again....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2020
View all comments (1)
Dear Ruth, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Couldn't recommend Stuart enough for his assi......”

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Sep 18,2020
Minithumbup
Stuart
By: 'jodie'
Sep 18,2020
1 people found
this helpful
Couldn't recommend Stuart enough for his assistance in selling my property. Very approachable and professional, amazing communication and service all throughout the process....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2020
View all comments (1)
Dear Jodie, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Hannah was very friendly and helpful througho......”

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Sep 17,2020
Minithumbup
Hannah
By: 'Caitlin Gravelle'
Sep 17,2020
1 people found
this helpful
Hannah was very friendly and helpful throughout and was always there when we needed her to answer our questions. Would highly recommend...
read full review
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By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Caitlin. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Very impressed with her service, tentative an......”

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Sep 17,2020
Minithumbup
Hannah
By: 'Lee maxwell'
Sep 17,2020
1 people found
this helpful
Very impressed with her service, tentative and found us exactly what we were looking for, will be using again in the future...
read full review
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By: Alex Neil Estate Agents
Sep 18, 2020
View all comments (1)
Dear Lee. Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Help and professional service provided by Har......”

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Sep 11,2020
Minithumbup
Harry
By: 'Jacky'
Sep 11,2020
1 people found
this helpful
Help and professional service provided by Harry. Efficient communications with the seller through him. We got deal agreed in just two days....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 14, 2020
View all comments (1)
Dear Jacky, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing service from Harry and Maciej in the ......”

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Aug 31,2020
Minithumbup
Maciej
Harry
By: 'Chou'
Aug 31,2020
1 people found
this helpful
Amazing service from Harry and Maciej in the Canary Wharf branch. Very pleased I was able to go under offer in under 1 week....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 02, 2020
View all comments (1)
Dear Chou, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Very quick and no hassle. Appreciate the supp......”

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Aug 03,2020
Minithumbup
Maciej
By: 'Bakr Hussain'
Aug 03,2020
1 people found
this helpful
Very quick and no hassle. Appreciate the support and guidance provided by Maciej through this tough time. Will definitely be using Alex Neil agents again....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 03, 2020
View all comments (1)
Dear Bakr. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Harry And Maciej have worked fantastically. M......”

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Jul 30,2020
Minithumbup
Maciej
Harry
By: 'Greg S'
Jul 30,2020
1 people found
this helpful
Harry And Maciej have worked fantastically. Managed to put me under offer which allowed me to find a property I wanted after retiring!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Greg, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Harry And Maciej have managed to find me the ......”

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Jul 30,2020
Minithumbup
Maciej
Harry
By: 'John Xuy'
Jul 30,2020
1 people found
this helpful
Harry And Maciej have managed to find me the perfect property with the most stunning river view in CW. I am very happy I used Alex neil....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear John, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I'm really satisfied...”

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Jul 30,2020
Minithumbup
Harry
By: 'Ferenc Hegedus'
Jul 30,2020
1 people found
this helpful
I had a chance to meet Harry Neal who was very helpful showing me around the flat and promptly answered all my questions!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Ferenc, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Very well presented and was very professional......”

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Jul 30,2020
Minithumbup
Maciej
By: 'Jacqueline'
Jul 30,2020
1 people found
this helpful
Very well presented and was very professional in his work, highly recommend Maciej !! Very satisfied and glad he was able to help me out....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Jacqueline, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service. Made the whole process muc......”

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Jul 30,2020
Minithumbup
Maciej
By: 'Jay Rodriguez'
Jul 30,2020
1 people found
this helpful
Excellent service. Made the whole process much easier than expected and fulfilled all my needs. Would definitely recommend to anyone....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Jay, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Incredible service provided by Maciej, couldn......”

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Jul 30,2020
Minithumbup
Maciej
By: 'Zaan'
Jul 30,2020
1 people found
this helpful
Incredible service provided by Maciej, couldn't be more happier with it, helped me find properties that suited my vision with ease and constantly ready to answer my questions, seamlessly done from him and very happy with the service, definitely recommend....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Zaan, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was excellent from start to finish....”

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Jul 29,2020
Minithumbdown
Harry
By: 'Max'
Jul 29,2020
1 people found
this helpful
Harry was excellent from start to finish. Informative and friendly service as well as a prompt and satisfactory negotiation. Highly recommend....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Max. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Selling a home for the first time can be a da......”

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Jul 29,2020
Minithumbup
Harry
By: 'Susan Clark'
Jul 29,2020
1 people found
this helpful
Selling a home for the first time can be a daunting thought, thankfully we had Harry and the Alex Neil team on board. Harry`s knowledge of the area and his keen eye for “the potential” resulted in a very quick sale. Throughout the process ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Susan, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Finding your perfect home at any time can be ......”

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Jul 29,2020
Minithumbup
Harry
Matteo
By: 'Douglas Clark'
Jul 29,2020
1 people found
this helpful
Finding your perfect home at any time can be a nerve racking experience - is 15 minutes enough time to get a real feel for it, is there a lot of interest in it, what if I get outbid? The last thing you expect is for ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2020
View all comments (1)
Dear Douglas, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Harry assisted me with the renting out of my property ......”

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Jul 28,2020
Minithumbup
Harry
By: 'V.K.'
Jul 28,2020
1 people found
this helpful
Harry assisted me with the renting out of my property twice so far and has always been professional and courteous....
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By: Alex Neil Estate Agents
Jul 27, 2020
View all comments (1)
Dear Vita, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry has the rare quality amongst agents, in......”

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Jul 27,2020
Minithumbup
Harry
By: 'Colin Charles'
Jul 27,2020
1 people found
this helpful
Harry has the rare quality amongst agents, inwhich he makes you feel he is working on your behalf and customer satisfaction regards to the sale of the property is important to him....
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Attachments

Review file
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 27, 2020
View all comments (1)
Dear Colin, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Harry Personality service ......”

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Jul 27,2020
Minithumbup
Harry
By: 'Wincy TAO'
Jul 27,2020
1 people found
this helpful
Harry provided us Really Personality service and professional advise for our property and good follow up with all our enquiries else well. Highly appreciated....
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By: Alex Neil Estate Agents
Jul 27, 2020
View all comments (1)
Dear Wincy Tao, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Fantastic service from the Alex Neil team and......”

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Jul 27,2020
Minithumbup
Harry
By: 'Victor Buchman'
Jul 27,2020
1 people found
this helpful
Fantastic service from the Alex Neil team and Harry in particular for over 5 years now. Quick, friendly, honest and always looks after your interests. Pleasure to deal with, highly recommended!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 27, 2020
View all comments (1)
Dear Victor, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil managed to sell my property in the ......”

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Jul 27,2020
Minithumbup
Harry
Michelle
By: 'Orla Mc Cabe'
Jul 27,2020
1 people found
this helpful
Alex Neil managed to sell my property in the very difficult period during COVID 19 Pandemic. Harry and Michelle were super professional and found me a buyer at a sales price that I was happy to accept. I own several other properties in the Isle of ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 27, 2020
View all comments (1)
Dear Orla, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“The service was excellent. From viewing to mo......”

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Jul 27,2020
Minithumbup
Harry
By: 'Yanis Ngando'
Jul 27,2020
1 people found
this helpful
The service was excellent. From viewing to moving in to the apartment took one week. The apartment was clean, good smell, quiet neighbours. Everything as promised. And the agent is very easy to reach if I have concerns....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 27, 2020
View all comments (1)
Dear Yanis, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo
(120)
Staff picture Lucia
(22)
Staff picture Harry
(262)
Staff picture Rebecca
(70)
Staff picture Maciej
(69)
Staff picture Michelle
(35)
Staff picture Rabeya
Staff picture Hannah
(4)
Staff picture Stuart
(3)
Staff picture Nahida
(2)
Staff picture Lauren
(1)
Staff picture Adam
(0)
Staff picture Alan
(0)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:11 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf & Docklands, London, E14