Canary Wharf, London, E14
4.8/5, 953 reviews
97% recommended
95% sales valuation accuracy
95% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Visit our website - www.alexneil.com

“Excellent...”

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Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Zaan Hussain'
Aug 01,2019
1 people found
this helpful
Always providing excellent service and it is so easy to work with Maj and Harry, makes life so much easier when you have people who are always passionate about the job and not only providing you with the service you require but going over and above for an individual, would recommend to everyone!
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 01, 2019
Dear Zaan,

Thank you for leaving this positive review about your experience of dealing with us.

We were pleased to read your comments and look forward to dealing with you again in the future.

Best regards,

Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 95% £32,900 £850,000
Lettings 91% 95% £500 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 2 476 19 144 1 200 6 11 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Harry was simply amazing from start to finish......”

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Sep 17,2019
Minithumbup
Harry
By: 'P Genius'
Sep 17,2019
1 people found
this helpful
Harry was simply amazing from start to finish- the timeframe in which he achieved the sale was unbelievable - I would highly recommend to everyone!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 17, 2019
Dear P Genius,

Thank you for taking time to leave this positive review about your recent experience.

We were pleased to read your comments and look forward to assisting you again in the future.

Best regards,

Alex Neil Estate Agents

“Thoroughly professional and enjoyable experie......”

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Sep 11,2019
Minithumbup
Harry
By: 'Grace'
Sep 11,2019
1 people found
this helpful
Thoroughly professional and enjoyable experience. A refreshing approach compared to any other agents. Thanks Harry will recommend anyone to use your services...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 12, 2019
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Dear Grace, Thank you for taking time to leave this positive review about your experience. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Would highly recommend Alex Neil Canary Whar......”

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Sep 06,2019
Minithumbup
Harry
By: 'Tom'
Sep 06,2019
1 people found
this helpful
Would highly recommend Alex Neil Canary Wharf and in particular Harry Neal, fun and down to earth. He was brilliant help and a top man!...
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By: Alex Neil Estate Agents
Sep 06, 2019
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Dear Tom, Thank you for taking time out to leave this review of your experiences. We were very pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Rebecca and I bought a house in Beckton using......”

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Sep 05,2019
Minithumbup
Harry
Michelle Holford
By: 'Matteo'
Sep 05,2019
1 people found
this helpful
Rebecca and I bought a house in Beckton using the services of Alex Neil Estate Agents. During our searches we viewed two properties, one with Harry and then the one we bought with Maciej. Harry is a very energetic agent and helped us close the ...
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By: Alex Neil Estate Agents
Sep 06, 2019
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Dear Matteo, Thank you for taking time to leave this positive review about your experiences. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Been a really positive experience .................”

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Aug 27,2019
Minithumbup
Harry
Michelle Holford
By: 'Jean Jordaan'
Aug 27,2019
1 people found
this helpful
Been a really positive experience ............... Harry was great and a really big shout out to Michelle from Sales Progression who ensured no time was wasted and that the sometimes onerous process of contracts and queries progressed without too much delay....
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By: Alex Neil Estate Agents
Aug 27, 2019
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Dear Jean, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Totally positive experience so far - Harry Ne......”

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Aug 27,2019
Minithumbup
Harry
Michelle Holford
By: 'Jan Pomerans'
Aug 27,2019
1 people found
this helpful
Totally positive experience so far - Harry Neal is a skilled negotiator, and the whole agency has done a great job on the Docklands property that I am buying....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 27, 2019
View all comments (1)
Dear Jan, Thank you for spending time and detailing your recent experiences with us. We were very pleased to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“He managed to make this deal a successful one......”

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Aug 26,2019
Minithumbup
Harry
By: 'Minhaj Nasir'
Aug 26,2019
1 people found
this helpful
He managed to make this deal a successful one and was there to respond when I raised any query. One suggestion: Communications should be centrally done including the admin staff so that they know what terms and discussion is going on....
read full review
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By: Alex Neil Estate Agents
Aug 27, 2019
View all comments (1)
Dear Minhaj Nasir, Thank you for taking time to leave this positive review of your experiences. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Letting...”

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Aug 23,2019
Minithumbup
Harry
By: 'Toby Astridge'
Aug 23,2019
0 people found
this helpful
Harry was very polite and efficient. Flat quickly let. Good advice and understanding of android requirements. Flat was minimally empty post previous tenancy....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Toby, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Open for negotiation, quick in response and helpful...”

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Aug 23,2019
Minithumbup
Harry
By: 'Lilija Brujeva'
Aug 23,2019
1 people found
this helpful
Alex Neil Estate Agents were open for negotiation and helped me to get better tenancy conditions. The Agency immediately started with my Tenancy Agreement procedure once I confirmed my intention to rent the property. I like them being quick, helpful and nice in response, as ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Lilija, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Mohammed Shasad is very helpful with all of o......”

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Aug 23,2019
Minithumbup
Mohammad
By: 'osaid ayoubi'
Aug 23,2019
1 people found
this helpful
Mohammed Shasad is very helpful with all of our needs to find a house thank you -- I wood definitly reccomend him and alex...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Osaid Ayoubi, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Big thanks to Daniel Ervin for being so helpf......”

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Aug 23,2019
Minithumbup
Daniel
By: 'Chris Lucas'
Aug 23,2019
1 people found
this helpful
Big thanks to Daniel Ervin for being so helpful with help me find want I wanted and so quickly Thanks...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Chris, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Review...”

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Aug 22,2019
Minithumbup
Maciej
By: 'Maple'
Aug 22,2019
1 people found
this helpful
Maciej is really careful and helpful. He helps us a lot in finding the property and communicating with the landlord. And the efficiency of Alex Neil is very high....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Andrew, Thank you for taking time out to leave your positive comments. We were pleased to read about your experience and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Lots of activity, notwithstanding during a di......”

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Aug 22,2019
Minithumbup
Harry
By: 'Ron Erskine'
Aug 22,2019
1 people found
this helpful
Lots of activity, notwithstanding during a difficult period - BREXIT !! Looked after us during the process. Any bumps along the way were quickly and Professionally dealt with. The after sales service was excellent too with Michelle Holford going the extra mile to push the sale ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Ron, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service and communication...”

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Aug 22,2019
Minithumbup
Mohammad
Matteo Congedo
By: 'Patricia Schwabe'
Aug 22,2019
1 people found
this helpful
Great help and support always kept me informed of the status. Great experience being able to successfully sell the property in a reasonable time for the asking price....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Patricia, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent quick deal, Harry got a me great pr......”

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Aug 22,2019
Minithumbup
Harry
Michelle Holford
By: 'Omar Khan'
Aug 22,2019
1 people found
this helpful
Excellent quick deal, Harry got a me great price. The sale progression from Michelle has been of great value. Well done....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Omar, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was very helpful and professional throu......”

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Aug 22,2019
Minithumbup
Harry
By: 'Femke Waltman'
Aug 22,2019
1 people found
this helpful
Harry was very helpful and professional throughout the process keeping us informed every step of the way in a timely manner. Highly recommend services....
read full review
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By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Femke, Thank you for taking time to leave this positive review. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil Estate agents have been very clear ......”

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Aug 22,2019
Minithumbup
Harry
By: 'Christine Abagon'
Aug 22,2019
1 people found
this helpful
Alex Neil Estate agents have been very clear with our tenancy agreement and the agent Harry has been very patient in explaining what we need to do with regards to the tenancy processing. He was also accommodating when we needed to view the house for ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Christine, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry has found us a tenant not once but twic......”

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Aug 22,2019
Minithumbup
Harry
By: 'Lesley Carpenter'
Aug 22,2019
1 people found
this helpful
Harry has found us a tenant not once but twice within 1 day. The management of all viewings was conducted professionally, with excellent communication via email & text regarding every viewing. It’s a pity the sales people are let down by poor communication from the property ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Lesley, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry's very passionate and considerate when ......”

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Aug 22,2019
Minithumbdown
Harry
By: 'Tao ZHANG'
Aug 22,2019
1 people found
this helpful
Harry's very passionate and considerate when dealing with our purchase. When we questions the floorplan, he responded promptly and corrected the errors in time....
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By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Tao Zhang, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil's service is very helpful and Macie......”

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Aug 22,2019
Minithumbup
Maciej
By: 'Honglin Chen'
Aug 22,2019
1 people found
this helpful
Alex Neil's service is very helpful and Maciej found a nice flat with a satisfying location. The whole process is fast !...
read full review
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By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Honglin Chen, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Mohammad was very pleasant. He was on time to......”

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Aug 20,2019
Minithumbup
Mohammad
By: 'laura wills'
Aug 20,2019
1 people found
this helpful
Mohammad was very pleasant. He was on time to show me the property which I was shocked because all agents I have dealt with are never on time. He was very professional and knowledgable on the property....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 20, 2019
View all comments (1)
Dear Laura, Thank you for taking the time and trouble to leave this positive review about your experience. We were pleased to receive your feedback and look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Mohammad was very pleasant. He was on time to......”

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Aug 20,2019
Minithumbup
Mohammad
By: 'laura wills'
Aug 20,2019
0 people found
this helpful
Mohammad was very pleasant. He was on time to show me the property which I was shocked because all agents I have dealt with are never on time. He was very professional and knowledgable on the property....
read full review
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“Oustanding Service...”

Share on :
Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Ty Ennis'
Aug 01,2019
1 people found
this helpful
Amazing service, couldnt have asked for any better, going to recommend these staff to a number of people! Good Job!...
read full review
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By: Alex Neil Estate Agents
Aug 01, 2019
View all comments (1)
Dear Ty, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

Share on :
Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Zaan Hussain'
Aug 01,2019
1 people found
this helpful
Always providing excellent service and it is so easy to work with Maj and Harry, makes life so much easier when you have people who are always passionate about the job and not only providing you with the service you require but going over and ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 01, 2019
View all comments (1)
Dear Zaan, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great experience, both Maciej and harry helpe......”

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Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Sheila'
Aug 01,2019
1 people found
this helpful
Great experience, both Maciej and harry helped me out, been super happy to work with this agency. Professional photos and professional with everything they do !...
read full review
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By: Alex Neil Estate Agents
Aug 01, 2019
View all comments (1)
Dear Sheila, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(114)
Staff picture Lucia
(22)
Staff picture Harry
(206)
Staff picture Rebecca
(69)
Staff picture Eva
(31)
Staff picture Maciej
(31)
No image available Mohammad
(6)
No image available Michelle Holford
(5)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 12:22 PM 27/09/2018 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf, London, E14