Kilburn, London, W3
4.7/5, 238 reviews
96% recommended
100% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction



Property Features

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“Brooke and the other young girl with black hair i ......”

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Oct 26,2012
Minithumbup
By: 'Debbie'
Oct 26,2012
0 people found
this helpful
Brooke and the other young girl with black hair i hope i got her name right from what i remember were very fantastic especially at the fact that am an international student and i did not want to live in a box but a nice cosy flat that won't make me miss my bedroom back home too much!!! Brooke was very honest and transparent with me and has still contined being very helpful when ever i cannot contact my landlord! This two staff have been very fantastic and i definately recommend them to all my friends now who are coming over to study next year!!
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Opening Hours
Address

ludlowthompson
172 High St
London
Greater London
W3 9NN
020 7604 5111, 020 7604 5100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £140,000 £1,075,000
Lettings 84% 89% £350 £3,510
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
47 3 109 3 20 0 27 1 26 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS My deposits scheme
Latest Properties
Images & Videos

“Worst customer service I ever had with any estate agent. ......”

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Feb 12,2018
Minithumbdown
By: 'Teo'
Feb 12,2018
1 people found
this helpful
Worst customer service I ever had with any estate agent. The staff were not helpful AT ALL and the agent who was suppose to show me the property I enquired for, didn't show up for 2 consecutive viewings. While trying to figure this out, they also ...
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“Haider was very patient in dealing with all my queries. ......”

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Oct 06,2017
Minithumbup
By: 'Neil'
Oct 06,2017
0 people found
this helpful
Haider was very patient in dealing with all my queries. Took over the let at an important stage and dealt with everything very efficiently....
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“The team were very helpful and friendly in arranging the ......”

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Sep 06,2017
Minithumbup
By: 'GZ'
Sep 06,2017
0 people found
this helpful
The team were very helpful and friendly in arranging the contract and viewing. Additionally they were flexible in arranging the handover of keys to the flat, however at times didn't follow up or were erronous with requests for information. Overall, I would recommend the team ...
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Comment on agent fees
Slightly expensive.
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“Really good management by Haider and amazing customer service from ......”

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Sep 06,2017
Minithumbup
By: 'Fernanda'
Sep 06,2017
0 people found
this helpful
Really good management by Haider and amazing customer service from Ricardo. Very helpful and efficient system, and the properties are just what you look for to call it home!...
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Comment on agent fees
Very good
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“Haider, Rashid and Kiin have been not only professional but ......”

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Sep 06,2017
Minithumbup
By: 'SukeyP'
Sep 06,2017
0 people found
this helpful
Haider, Rashid and Kiin have been not only professional but personable, kind and attentive. They brought a steady stream of prospective tenants and the property was rented out speedily. Haider went through all my questions in detail and was very patient as I sifted through ...
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Comment on agent fees
The fees seem reasonable to me.
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“Tom was very helpfull in getting an immediate replacement of ......”

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Apr 01,2017
Minithumbup
By: 'John'
Apr 01,2017
0 people found
this helpful
Tom was very helpfull in getting an immediate replacement of my tenant. He was very professional,polite and consistent. He would call several times to update me despite my busy schedules overseas. He is a reliable agent....
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Comment on agent fees
Good
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“Tom was very easy to deal with understanding what i ......”

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Mar 15,2017
Minithumbup
By: 'Fabio'
Mar 15,2017
0 people found
this helpful
Tom was very easy to deal with understanding what i need to have for the tenancy negotiation. He was very attentive and helpful too.......
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“My experience with Ludlow Thompson has been pleasant and completely ......”

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Mar 08,2017
Minithumbup
By: 'SVF'
Mar 08,2017
0 people found
this helpful
My experience with Ludlow Thompson has been pleasant and completely stress-free. Kiin Faysal in particular has been an invaluable support to me throughout the tenancy process, keeping me informed every step of the way and immediately following up on any points that I had raised. ...
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Comment on agent fees
As expected.
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“Abel was very kind and helpful . We were very happy ......”

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Feb 17,2017
Minithumbup
By: 'Bruna'
Feb 17,2017
0 people found
this helpful
Abel was very kind and helpful . We were very happy for renting the new place with his orientation. Thanks Abel, best of luck!...
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“Abel was friendly and professional from start to finish. From ......”

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Feb 17,2017
Minithumbup
By: 'Marco'
Feb 17,2017
0 people found
this helpful
Abel was friendly and professional from start to finish. From the initial viewing of the property he helped us to close a great deal and we saved a lot of money thank to him, I recommend him....
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“Yasmin was extremely helpful particularly once the property was under ......”

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Feb 08,2017
Minithumbup
By: 'AEJ'
Feb 08,2017
0 people found
this helpful
Yasmin was extremely helpful particularly once the property was under offer as the purchaser seemed to be intent on delaying the transaction. She acted effectively on my behalf as her client and provided helpful advice and was very proactive....
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Comment on agent fees
Yasmin earned her commission on this one.
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“Good hands-on experienced management throughout leading to a successful let, ......”

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Feb 01,2017
Minithumbup
By: 'Bryan'
Feb 01,2017
0 people found
this helpful
Good hands-on experienced management throughout leading to a successful let, which hopefully will last the full course of the leasing agreement. I especially enjoyed the prompt replies and efforts to keep me as the landlord up with what was happening....
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Comment on agent fees
Fees are comparable with other agents. No landlord enjoys these dispensations but it is necessary to ensure a smooth and legal letting process.
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“I have only experienced this agent from 'start date' until ......”

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Jan 30,2017
Minithumbup
By: 'Andrew'
Jan 30,2017
0 people found
this helpful
I have only experienced this agent from 'start date' until 'tenant move in date' (I will review again once I've experienced their property management), but I must say that they and Tom G have been particularly professional. Tom had been very patient, polite and efficient ...
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“Tom has been more than brilliant considering everything we've been ......”

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Jan 04,2017
Minithumbup
By: 'Lola'
Jan 04,2017
0 people found
this helpful
Tom has been more than brilliant considering everything we've been through in these past couple of months leading up to the holidays. He originally started by finding tenants that failed their referencing but that didn't detour him, he came back even more determined to find ...
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Comment on agent fees
decent
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“Abel has been incredibly thoughtful and helpful through out the ......”

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Dec 30,2016
Minithumbup
By: 'M'
Dec 30,2016
0 people found
this helpful
Abel has been incredibly thoughtful and helpful through out the whole renting process. He went above and beyond his role to ensure the referencing process was completed quickly and efficiently....
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“Must I start off by thanking Ludlowthompson for providing me ......”

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Dec 30,2016
Minithumbup
By: 'Lotty'
Dec 30,2016
0 people found
this helpful
Must I start off by thanking Ludlowthompson for providing me with a supreme service! - We need more amazing agents like Abel. Young agents who are genuine, affable and humble!...
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Comment on agent fees
Reasonable
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“Abel gave us excellent service, he was always available to ......”

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Dec 28,2016
Minithumbup
By: 'Mayte'
Dec 28,2016
0 people found
this helpful
Abel gave us excellent service, he was always available to answer our calls and doubts even though our difference in time. He even worked after office hours or in his day off in order for us to have the contract on time....
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Comment on agent fees
Good
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“Tom did a fantastic job finding new long term tenants ......”

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Dec 19,2016
Minithumbup
By: 'Maria'
Dec 19,2016
0 people found
this helpful
Tom did a fantastic job finding new long term tenants for my property. He was diligent, patient, professional and very helpful through out the process and he responded to all my questions in a thorough and timely manner. I would have no hesitation recommending Tom ...
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“Abel was friendly, communicative, professional and helpful in all areas ......”

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Dec 11,2016
Minithumbup
By: 'James'
Dec 11,2016
0 people found
this helpful
Abel was friendly, communicative, professional and helpful in all areas from start to finish. From the initial viewing of the property to helping us close a deal he was great and I would definitely recommend him. Amazing work!...
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Comment on agent fees
Reasonable. It is a shame that we just missed the government scrapping of fees.
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“Moving house can be very stressful. However, this was not ......”

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Dec 07,2016
Minithumbup
By: 'Rhian'
Dec 07,2016
0 people found
this helpful
Moving house can be very stressful. However, this was not the case with Abel. Abel was immediately on a level with us and as a couple moving in with each other for the first time he made securing our dream home a pleasurable experience. Abel ...
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Comment on agent fees
The fees are lower than some estate agency fees but they are still a huge expense.
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“Great Service , second time I used Ludlow Thompson. Property was ......”

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Nov 24,2016
Minithumbup
By: 'charlie'
Nov 24,2016
0 people found
this helpful
Great Service , second time I used Ludlow Thompson. Property was only vacant for a couple of weeks. Tom did a fantastic job....
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Comment on agent fees
Fees were fair
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“Tom is always receptive and ready to engage his customers ......”

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Nov 14,2016
Minithumbup
By: 'Ukachi'
Nov 14,2016
0 people found
this helpful
Tom is always receptive and ready to engage his customers with advice and respective information. He is organised and focused.which are key skills in his role....
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Comment on agent fees
These fees could be more competitive for returning clients
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“Yasmin worked very har, the sale was an emotional roller ......”

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Nov 10,2016
Minithumbup
By: 'Faraz'
Nov 10,2016
0 people found
this helpful
Yasmin worked very har, the sale was an emotional roller coaster ride but eventually we made it, she was with us all along, a great source of strength and inspiration. I have instructed her to sell another property in the same block....
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Comment on agent fees
Reasonable
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“Agent job was done well, just a flat wasnt property ......”

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Nov 09,2016
Minithumbup
By: 'Customer'
Nov 09,2016
0 people found
this helpful
Agent job was done well, just a flat wasnt property ready to live, bus I guess it's a landlord mistake....
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“Abel took over from Tom when, as it happened, Tom ......”

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Sep 23,2016
Minithumbup
By: 'MD'
Sep 23,2016
0 people found
this helpful
Abel took over from Tom when, as it happened, Tom was on holiday and new tenants were moving in. Both Abel and Tom were very helpful in managing the process always keeping me up to date with the viewings and referencing etc. Abel had to ...
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Comment on agent fees
The fees are necessary to ensure the necessary checks are made to provide peace of mind especially if you are striving to be a reasonable landlord.
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“Being students and newbies to renting property, Abel was extremely ......”

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Sep 21,2016
Minithumbup
By: 'Gabrielle'
Sep 21,2016
0 people found
this helpful
Being students and newbies to renting property, Abel was extremely relatable and insightful. He helped us massively in getting our property for a bargain price as well. Tom was also very pleasant to work with, and was particularly helpful in the final stages of securing ...
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Comment on agent fees
The agent's fees were expensive, however I think the cost is justified due to the amount Abel did for us.
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“We would not have completed the purchase without Yasmin and ......”

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Sep 01,2016
Minithumbdown
By: 'LEC'
Sep 01,2016
0 people found
this helpful
We would not have completed the purchase without Yasmin and her colleague Naim who were unfailingly helpful, competent and efficient. Unfortunately, our purchase was very difficult. (with one false start, after which Yasmin's commitment to finding us another flat to buy and completing the sale ...
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Comment on agent fees
N/A
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“We choose to work with Abel because he's the youngest (......”

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Aug 31,2016
Minithumbup
By: 'Andre'
Aug 31,2016
0 people found
this helpful
We choose to work with Abel because he's the youngest (but also telented) and, given this fact, He is the person who can understand our needs! Now we have a beautiful house, that's the important thing....
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Comment on agent fees
if you want something you have to spend money. -Good-
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“Abel was always kind with me and tried to help ......”

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Aug 31,2016
Minithumbup
By: 'Sebastiano'
Aug 31,2016
0 people found
this helpful
Abel was always kind with me and tried to help me out getting through the application process without delay and without any kind of problem. I am an international student and he did his best to find a property that could fit my requests. He ...
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Comment on agent fees
good
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“Abel was the first agent we contacted in London. He ......”

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Aug 31,2016
Minithumbup
By: 'loganmorrison'
Aug 31,2016
0 people found
this helpful
Abel was the first agent we contacted in London. He gave us a very good impression and he was always helpful throughout the process of finding a nice place to live in....
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 10:26 AM 08/07/2016 by allAgents

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Branch - Kilburn, London, W3