I have used 5% let since 2007 and have consistently been impressed with Jinay Shah. Initially for offering competitive letting rates and later for his enthusiasm to get the job done, as managing agent.
He is one of those people who takes the worry off your shoulders. You don\'t need to email him twice about the same issue. Also very prompt - he\'ll simply pick up the phone and talk to you directly. Something that could be better practiced by others in similar roles/industry.
I have no hesitation in recommending Jinay Shah as he\'s the perfect brand ambassador for 5% let.