I was a tenant for one year with Whitegates at 12 Orchid Way, Shirebrook. No complaints with the company until the time came to recieving my £575 deposit bond back. At the end of our tenancy agreement on 6th October one of their agents arranged a time to meet us to check the house for cleanliness, damages and hand over keys. I presumed the Landlord would have been there at the time to inspect and state any issues he had there and then. Instead the agent had a very breif look around the house said everything was ok, and said we would receive our despoit bond back in a cheque as soon as the landlord had inspected it. It took a week for the landlord to check, he stated he was not happy and wanted a cupboard wiping, a couple of shoe marks removing and the garden weeding. This was annoying as two of these job could have been done if he was present at the meeting with the agent. We then had to drive back to the agency to pick the keys up to complete these jobs. another 2 weeks after Whitegates stated he still is not happy and wants £200 for another wall that needs painting ?? No mention of this in his first inspection. I refused to pay the £200 as it is exstreamly unreasonable as there is no damage within the house and it is very clean - Whitegates stated it takes 6 weeks to make an offical complant and the landlord will have to prove repairs to the house in receipts. Obviously the Landlord is a shark who is trying to find any excuse not to pay us back the deposit but I feel Whitegates policy is poor in terms of protecting the customer from an unreasonale Landlord. I feel it is the whole policy is a deliberate ploy to .attept withhold and if possible not pay back the £ 575 bond. Whitegates should make an arrangement for the landlord, agent and tenants to be there at the inspection of the house. Not a happy customer and still in dispute with Whitegates and the Landlord.
What agent could do to change your mind?
Return my deposit. Arrange for a housing inspection with the landlord present.