We have lived at our current property for just over 5 years. We have had ongoing issues with everything and have been unable to move until now. We have had constant damp issues, mould all over the walls, coming up under the carpets and on the bathroom lino. The wallpaper is falling off, the kitchen cupboards are falling apart, the carpets are awful. We had a huge hole in our kitchen window for 2 weeks, which was put there by their contractor for a fan, but they never installed the fan. I broke into our house using this hole, to demonstrate it was possible. The letting agency were uninterested. We had no heating over winter one year. They are very much willing to chase you when they\'re trying to complain about something, or get money off of you, but never help. Despite agreeing to us having pets they are now trying to get us evicted because one of the neighbours complained about the animals, despite the fact that they do inspections every 6 months and have never noticed any issues themselves. We are very glad to be moving. I wouldn\'t recommend them to anyone.
What agent could do to change your mind?
Fixed issues when they occured, rather than leaving them for 6 months.