Ed was extremely helpful when we bought our house. He was very polite and courteous to us at all times through what I sometimes thought was the most stressful time ever. He always seemed to calm me down. He went out of his way to make the extra phone calls needed to help us out when things weren\'t always going to plan, which wasn\'t in his remit. His guidance helped us to get to the end of the process of buying even though it took three months to get there. It wasn\'t Andrews fault, but Nationwide\'s for the delays. I would recommend Andrews, especially Ed.