I have dealt with many letting agents over the years. Some good and helpful, some bad, and then there is Morna Petrano. The worst letting agents I have ever encountered. Rude and unhelpful. They persistently lied to me. They are incredibly lazy- every time something needs done, they tell you to sort it out yourself and bring them a receipt for reimbusement. What exactly is the point of these people? Why on earth do landlords keep using them?
What agent could do to change your mind?
For some people, there is no hope of redemption.