Morningside Edinburgh, Edinburgh, EH10
4.3/5, 656 reviews
85% recommended
80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore

“I am a tenant and Braemore has always been go......”

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Jul 11,2019
Minithumbup
Laura
By: 'Vittoria'
Jul 11,2019
0 people found
this helpful
I am a tenant and Braemore has always been good.
Laura Gamble was very professional and efficient and when dealing with tenants, landlord, and tenancy changeover.
Many thanks,
Vittoria
Was this helpful? Yes
By: Mark Hastie
Jul 19, 2019
Dear Vittoria, I'll be sure to pass this onto Laura, she'll be very pleased to read this. It's much appreciated you've taken the time to review us. Kind regards, Mark Hastie, Lettings Director.

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Opening Hours
Address

Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 79% £275 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
127 17 331 74 67 0 12 0 23 5
Areas covered
  • EH11
  • EH10
  • EH12
  • EH9
  • Morningside
  • EH8
  • Old Town
  • EH7
  • New Town
  • EH6
  • East Lothian
  • EH5
  • West Lothian
  • EH4
  • Mid Lothian
  • EH3
  • Fife
  • EH2
  • EH1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAL TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Perfect letting agency...”

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Jan 19,2020
Minithumbup
Helen
By: 'Roslyn'
Jan 19,2020
0 people found
this helpful
Professional, timely and efficient all while being pleasant and lovely. Highly recommend Lynne Moore, Helen McEwan and the Braemore Morningside letting team in finding your next family home....
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“Professional and Efficient...”

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Jan 17,2020
Minithumbup
By: 'Yann Stuart'
Jan 17,2020
0 people found
this helpful
Lynne Moore was very professional and efficient and responded very quickly to all emails. The whole letting process happened quickly and easily. I would definitely recommend Braemore Sales and Lettings....
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“Wow service,polite and efficient staff. Wonde......”

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Jan 15,2020
Minithumbup
Lynn
Mark
By: 'Isaac Ogbotor'
Jan 15,2020
0 people found
this helpful
Wow service,polite and efficient staff. Wonder and excellent timing. Right from the viewing through the tenancy process has being flawless because of the assistance provided by these staff. My family and I are sincerely grateful!!!...
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“Just moved in...”

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Jan 14,2020
Minithumbup
By: 'caitlin critchley'
Jan 14,2020
0 people found
this helpful
We just got the keys for our new flat in Leith. We have been very happy with the process so far. We have been dealing with Lynne who has been very helpful and professional, would recommend highly! Thanks :)...
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“Gill was so helpful and friendly and quick to......”

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Jan 09,2020
Minithumbup
By: 'Catherine Doust'
Jan 09,2020
0 people found
this helpful
Gill was so helpful and friendly and quick to respond, she made it easy to sort everything out for my new property. Thanks Gill!...
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“So far, Braemore is the most efficient agency I have ever seen......”

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Dec 20,2019
Minithumbup
By: 'Yuting Lu'
Dec 20,2019
0 people found
this helpful
So far, Braemore is the most efficient agency I have ever encountered...I submitted a property view request on day 0, got a reply on day 1, visited the property on day 2 and day 3 I got the flat secured for me! Isn't that amazing! Let alone this ...
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“Good Sales & Lettings agent!...”

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Dec 18,2019
Minithumbup
Susan
By: 'AS'AD BIN ZAKARIA'
Dec 18,2019
0 people found
this helpful
Braemore (Especially Susan Conway) has been exceptional in handling all the matters involved in renting the apartment. I would recommend Braemore to anybody as their services are top notch!...
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“Had a good experience with Braemore, dealt wi......”

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Dec 17,2019
Minithumbup
Alison
By: 'Mr T'
Dec 17,2019
0 people found
this helpful
Had a good experience with Braemore, dealt with problems punctually and overall good service, our property manager Alison was very helpful....
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“Excellent service in property management...”

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Dec 02,2019
Minithumbup
By: 'Jean Bowles'
Dec 02,2019
0 people found
this helpful
We have just retired from being landlords of our Edinburgh flat, which we have let for around 10 years, initially with another company. During the approximately 7 years that it has been managed for us by Braemore, we have had truly excellent service from our property manager, ...
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Was this helpful? Yes
By: Mark Hastie
Dec 04, 2019
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Dear Jean, thank you so much for your very kind review of Alison and Braemore's services. It was a pleasure for us to work with you and we wish you all the very best for the future. Please do remember where we are should you need us in future. Kind regards, Mark Hastie, Lettings Director. ...

“Lynne Moore was extremely helpful and very pr......”

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Nov 21,2019
Minithumbup
By: 'Angeliki Gkini'
Nov 21,2019
0 people found
this helpful
Lynne Moore was extremely helpful and very prompt in her responses. We had great communication and informed me precisely about the required documentation. She answered any questions I had and found solutions to any problems occurring. Her patience helped me relieve my stress about finding ...
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“Lynn Moore was a great New Tenancy Advisor, a......”

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Nov 19,2019
Minithumbup
By: 'avril crossley'
Nov 19,2019
0 people found
this helpful
Lynn Moore was a great New Tenancy Advisor, and very patient with my continual needs, looking forward to a great tenancy, much appreciated....
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“Susan helped me secure a fair increase of the......”

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Nov 19,2019
Minithumbup
Susan
By: 'Alan Emerson'
Nov 19,2019
0 people found
this helpful
Susan helped me secure a fair increase of the rent for my property in Edinburgh. We had a short discussion and all my points were taken on board and explained to the tenant....
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“Braemore deserves 5 / 5 !!! We selected Braem......”

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Nov 15,2019
Minithumbup
Lisa
By: 'Vikrant Saini'
Nov 15,2019
0 people found
this helpful
Braemore deserves 5 / 5 !!! We selected Braemore for second time while changing home and it was all quick, hassle free , First come first basis criteria, much professional and supportive experience journey. Right from viewings, we felt confident in house move due to support from Braemore. Paper work ...
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“I feel that Braemore always give an excellent......”

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Nov 01,2019
Minithumbup
By: 'John Crombie ( Martin)'
Nov 01,2019
0 people found
this helpful
I feel that Braemore always give an excellent service! Thanks to Emma Breach I have used Braemore for 20 years and always found them to be excellent ....
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“Emma Breach goes the extra mile. She is easil......”

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Oct 30,2019
Minithumbup
Emma Breach
By: 'Charles White'
Oct 30,2019
0 people found
this helpful
Emma Breach goes the extra mile. She is easily the best property manager we have had for the several Properies we have with Braemore and their predecessors and that is not said lightly having had more than 20 years experience of our various properties being handled ...
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“All very good, no complaints they were compet......”

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Oct 28,2019
Minithumbup
By: 'Mark Coletta'
Oct 28,2019
0 people found
this helpful
All very good, no complaints they were competent and efficient and answered all of my initial questions by email promptly....
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“Excellent customer service from Susan Ryles. ......”

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Oct 28,2019
Minithumbup
Susan
Caroline
By: 'Liz'
Oct 28,2019
0 people found
this helpful
Excellent customer service from Susan Ryles. Replied to my emails and actioned my concerns immediately. Five stars all the way. 👏😁...
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“Thank you Susan for all your help with our re......”

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Oct 23,2019
Minithumbup
Susan
By: 'Simon Frame'
Oct 23,2019
0 people found
this helpful
Thank you Susan for all your help with our rent review. Your support was both informative and timely. Kind regards, Simon....
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“Terrible and Condescending staff ......”

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Oct 14,2019
Minithumbdown
By: 'Anjj'
Oct 14,2019
0 people found
this helpful
Terrible and Condescending staff * your deposit. **very rude, condescending and lackadaisical in her duties which I noticed rubs off on subordinates. Would not recommend this lettings agency to anyone....
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“Avoid at all costs - they will try to steal your deposit...”

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Oct 02,2019
Minithumbdown
Kjartan
By: 'Adam O'
Oct 02,2019
1 people found
this helpful
Avoid at all costs - a bunch of crooks who tried to claim almost 50% of my deposit. The flat was given back in good condition and the agents, namely Kjartan attempted to put forward ridiculous claims for false costs. I had to wait until the ...
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By: Anjj
Oct 14, 2019
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They’ve just tried to do the same thing to me but I will have the last laugh. They are absolute crooks, their staff are also very rude and condescending. ...

“Very happy with the kindness and professional......”

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Oct 02,2019
Minithumbup
By: 'Oscar'
Oct 02,2019
0 people found
this helpful
Very happy with the kindness and professionalism of Lynne.He cares at all times and is very attentive.I congratulate the company for having valid employees....
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By: Mark Hastie
Oct 10, 2019
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Dear Oscar, Thank you so much for your very kind review, my colleague Lynne will be over the moon to hear this. Kind regards, Mark Hastie Lettings Director. ...

“The whole team at Braemore are very helpful. ......”

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Oct 02,2019
Minithumbup
Helen
By: 'V Thorne'
Oct 02,2019
0 people found
this helpful
The whole team at Braemore are very helpful. Helen in particular was fantastic, I was unsure of a couple of things and she was right on it and helped me out enormously. My move was super easy as I had Gill Robertson giving me all ...
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By: Mark Hastie
Oct 10, 2019
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Thank you so much for your kind comments! Kind regards, Mark Hastie, Lettings Director. ...

“well organised and conscientious...”

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Sep 29,2019
Minithumbup
By: 'Mohammad'
Sep 29,2019
0 people found
this helpful
Highly organised and planned. This was my first experience to rent a house in Edinburgh as an overseas student. I tried some other agencies and they offered my too late viewing appointments but Braemore arranged two viewings immediately for two upcoming days and we moved ...
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By: Mark Hastie
Oct 10, 2019
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Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings Director. ...

“Very highly recommended...”

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Sep 25,2019
Minithumbup
Susan
By: 'Amer Masri'
Sep 25,2019
0 people found
this helpful
Dealing with this agency and specifically Susan is great. They have always been working hard to keep both the landlord and the client happy. Highly recommended....
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By: Mark Hastie
Oct 10, 2019
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Thank you for taking the time to leave a review for us - much appreciated! Kind regards, Mark Hastie, Lettings Director. ...

“Tenancy Changeover...”

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Sep 24,2019
Minithumbup
By: 'Lydia Housley'
Sep 24,2019
0 people found
this helpful
Tenancy Changeover Danielle dealt with my request very efficiently. After enquiring about leaving the property I was presented with a list of requirements for a changeover which were not present in my contract and that I had not seen before but after reasserting my desire ...
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Was this helpful? Yes
By: Mark Hastie
Oct 11, 2019
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Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings Director. ...
Staff picture Donna Reape
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.



If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:



Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:



Fill in a complaints form


Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).



What will happen next?



We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.

We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.

If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -



4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot



Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.



In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.



Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.



Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact The Property Ombudsman Ltd at:-

Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk



Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents

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Braemore Sales & Lettings

Branch - Morningside Edinburgh, Edinburgh, EH10