Worcester Office, Worcester, WR3
4.9/5, 184 reviews
97% recommended
97% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


“Don’t go anywhere else! Sold in less than a w......”

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Jul 10,2019
Minithumbup
By: 'James Freeman'
Jul 10,2019
4 people found
this helpful
Don’t go anywhere else! Sold in less than a week!
The video advertising was so professional and I think this along with their hard/relentless work did the job!

Special mention to Kenzie, she really is a great Estate Agent and looked after our case so well!
Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
Dear James Freeman
Thank you for sharing, the video marketing on social media and rightmove has become really effective for our clients. Kenzie really appreciated the mention too.

Kind regards
Richard

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Opening Hours
Address

Shelton and Lines
37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905 616330

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £88,000 £1,600,000
Lettings 100% 95% £395 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 11 1 91 3 63 0 6 1
Areas covered
  • WR3
  • WR1
  • WR2
  • WR4
  • WR5
  • WR6
  • WR7
  • WR8
  • WR9
  • WR14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales DPS Move With Us National Homes Network
Latest Properties
Images & Videos

“Excellent Service...”

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Jul 28,2020
Minithumbup
Kat Grealy
Dawn Hancox
By: 'Sarah Pinches'
Jul 28,2020
1 people found
this helpful
I have just completed on a property that was marketed by Shelton & Lines, Kat and Dawn were both brilliant throughout the whole process....they always returned my calls/emails promptly and provided excellent sales progression and even sorted issues post sale. I would recommend them ...
read full review
Was this helpful? Yes
By: Richard Shelton
Aug 05, 2020
View all comments (1)
Dear Sarah Pinches, Thank you for taking the time to write your review, your feedback is very much appreciated! We wish all the best for the future. Kind regards Richard ...

“Thank you!...”

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Jul 22,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Sophie'
Jul 22,2020
1 people found
this helpful
We sold our house through Shelton & Lines and I can’t fault them at all! Dawn and Kat have been amazing throughout this entire (stressful) process. They’re so quick at coming back to you if you have any concerns or questions and are extremely ...
read full review
Was this helpful? Yes
By: Richard Shelton
Jul 22, 2020
View all comments (1)
Dear Sophie Recommendation is really important to us, so we thank you for that! Dawn and Kat are pleased you are happy and wish you all the happiness for the future. Kind regards Richard ...

“Big thanks to Shelton and Lines and especiall......”

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Jul 22,2020
Minithumbup
Dawn Hancox
By: 'Charlotte'
Jul 22,2020
0 people found
this helpful
Big thanks to Shelton and Lines and especially Dawn who got our house sold on the first viewing and with lockdown brewing! A huge weight lifted! Would buy and sell again using them! Thank you all so much!...
read full review
Was this helpful? Yes

“A credit to her industry...”

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Jul 21,2020
Minithumbup
Dawn Hancox
By: 'Nigel'
Jul 21,2020
2 people found
this helpful
I found Dawn to be fully approachable and professional during the entire house sale process. I believe i obtained great advice and exceptional service information at every step of the process Dawn is without doubt an exceptional and well respected individual and a credit to ...
read full review
Was this helpful? Yes
By: Richard Shelton
Jul 22, 2020
View all comments (1)
Dear Nigel It is great to read such a good review. Dawn is a very conscious member of the team, she is really happy you are pleased. Thank you very much, kind regards Richard ...

“Dawn and Shelton / lines team, were a long wa......”

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Jul 17,2020
Minithumbup
Dawn Hancox
By: 'Craig Goddard'
Jul 17,2020
1 people found
this helpful
Dawn and Shelton / lines team, were a long way in front of the chasing pack to market our property, trustworthy, innovative, and precise. Marketing and getting people through the door was second to none. Dawn was great to manage our sale, we could not fault ...
read full review
Was this helpful? Yes
By: Richard Shelton
Jul 22, 2020
View all comments (1)
Dear Craig Goddard In front of the chasing pack...! Wow that is a compliment :-) we all appreciate your comments very much. Thank you for sharing your experience. Kind regards Richard ...

“I would highly recommended Shelton and Lines ......”

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Jun 18,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Gary Harper'
Jun 18,2020
2 people found
this helpful
I would highly recommended Shelton and Lines to anybody looking to sell their house👌 The team made the experience of selling our house very simple and transparent ❤ Dawn showed great knowledge when valuing our house and was very genuine with advice. Kat handled the communication ...
read full review
Was this helpful? Yes
By: Richard Shelton
Jul 22, 2020
View all comments (1)
Dear Gary Harper Thank you for your review, we are really pleased you were reassured - particularly during the lock-down. I will send Daniel this link - for him to see. Thanks again! Kind regards Richard ...

“Pandemic busting customer service...”

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May 31,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Thomas Knighton'
May 31,2020
1 people found
this helpful
Dawn was very helpful with my search for a property and the sake of my existing. Especially as this was during the pandemic. They were working from home during this difficult time but did not fail to answer the phone on any occasion and remained ...
read full review
Was this helpful? Yes
By: Richard Shelton
Jun 01, 2020
View all comments (1)
Dear Thomas Knighton, it has been a challenging time, however, we are fortunate to have a very committed team. Thank you for sharing your experience and I wish you all the best. Kind regards Richard ...

“A sale as smooth as silk!...”

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May 15,2020
Minithumbup
Dawn Hancox
By: 'India Robinson'
May 15,2020
1 people found
this helpful
If you have ever tried to sell a house, you know that it can be confusing and very stressful... especially during the Coronavirus! We had one agent give us his 'expert' valuation, — saying that he knew the area very well — but we didn't feel right ...
read full review
Was this helpful? Yes
By: Richard Shelton
May 28, 2020
View all comments (1)
Dear India Robinson Firstly thank you for writing such a lovely review. We are all very pleased you are happy. Dawn is very passionate about doing her very best for her clients and you recognising this and sharing is greatly appreciated. Thanks again, kind regards Richard ...

“Totally awesome...”

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May 06,2020
Minithumbup
Dawn Hancox
By: 'Judy Aherne'
May 06,2020
2 people found
this helpful
I am writing this review for Dawn H our negotiating agent at Shelton & Lines, who has been absolutely fantastic, giving us all of the support needed to liaise with us, the buyers, and the sellers. She goes the extra mile making sure to respond the ...
read full review
Was this helpful? Yes
By: Richard Shelton
May 11, 2020
View all comments (1)
Dear Judy Aherne Dawn and myself are really pleased that you are happy! We really appreciate your feedback, it helps give future clients the confidence to use our services. We all wish you all the happiness in your new home. Kind regards Richard ...

“Good, solid service...”

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Apr 14,2020
Minithumbup
By: 'Emma Hunt'
Apr 14,2020
1 people found
this helpful
Shelton and Lines (Worcester branch) provided a good, solid service right from our initial meeting, through viewings and up to completion. All our dealings with them (mainly Dawn, Kat and Kenzie) were handled professionally and the team worked hard to get us the best price ...
read full review
Was this helpful? Yes
By: Richard Shelton
Apr 15, 2020
View all comments (1)
Dear Emma Hunt Thank you very much. Our team are fully focussed on achieving the best results for our clients, it is lovely you have shared this here. All the best, Richard ...

“Having just completed our sale with Shelton a......”

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Mar 15,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Gary Veale'
Mar 15,2020
2 people found
this helpful
Having just completed our sale with Shelton and Lines and have to say what fantastic service from start to finish, very helpful and professional. Special thanks to all the team especially Dawn and Kat..! Would highly recommend these guys.....! Cheers Paula and Gary...
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 16, 2020
View all comments (1)
Dear Gary Veale Thank you. Kat and Dawn pride themselves in providing the very best service, we are all very pleased you are happy and will recommend us. Thanks again Richard ...

“Professional and friendly service...”

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Mar 09,2020
Minithumbup
Dawn Hancox
Kat Grealy
By: 'Simon Large'
Mar 09,2020
2 people found
this helpful
Have bought 2 properties from Shelton & Lines Kat , Dawn and the team are always available for any questions and professional with their services. Looking forward to a long profitable working relationship with them....
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 11, 2020
View all comments (1)
Dear Simon Large, I am delighted you are pleased with the service and thank you for buying two properties! Obviously we are here to help as much as possible. Kind regards Richard ...

“The Shelton & Lines team have been really hel......”

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Mar 06,2020
Minithumbup
Kat Grealy
By: 'Jonathan Davidson'
Mar 06,2020
2 people found
this helpful
The Shelton & Lines team have been really helpful in the Sale of our current home & Purchase of our new home. Particularly want to acknowledge the support Kat & Kenzie provided throughout the process, very responsive and helpful, thanks for all your help Kat & Kenzie....
read full review
Was this helpful? Yes
By: Richard Shelton
Mar 11, 2020
View all comments (1)
Dear Jonathan Davidson, Thank you for taking time out to review the service you have received. It is much appreciated. Kind regards Richard ...

“Dawn the negotiator on behalf of Mr R Shelton......”

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Feb 09,2020
Minithumbdown
By: 'Mandy Sinfield'
Feb 09,2020
0 people found
this helpful
* the negotiator on behalf of ** a director of the estate Agent who was selling his property, strung us along as purchasers with lie after lie about the property we hoped to buy. Initially we were told the original sale had fallen through and having viewed ...
read full review
Was this helpful? Yes
By: Richard Shelton
Feb 10, 2020
View all comments (3)
Dear Mandy Sinfield Once again this isn't factually correct and you are missing out key information such as your constant renegotiation. You did not at anytime have an independent inspection of the thatch, stating we were trying to disguise anything is completely untrue. If there is anything I can do to help, you are very welcome to call me. Kind regards Richard ...

“House Purchase...”

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Jan 09,2020
Minithumbup
Kat Grealy
By: 'Anna Morley'
Jan 09,2020
2 people found
this helpful
Have been liaising with Kat, Kenzie and Dawn at Shelton since our home first went on the market last year. I can not fault the communication and service we have received during our journey of purchasing our first family home. They have been amazing! So ...
read full review
Was this helpful? Yes
By: Richard Shelton
Jan 09, 2020
View all comments (1)
Dear Anna Morley Everyone here are delighted that you are excited about moving to your new beautiful home! Good client communication is really important to us, everyone at Shelton & Lines knows the importance of this. Thank you for sharing your experience! We wish you are the happiness in your new home. Kind regards Richard ...

“Shelton and Lines have been excellent from be......”

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Oct 30,2019
Minithumbdown
By: 'Jackie Beswick'
Oct 30,2019
2 people found
this helpful
Shelton and Lines have been excellent from beginning to end in the sale of Mums property. I chose them based on their location,and valuation for the property, as well as time scale. Their service, and communication with me, especially with Dawn and Kenzie have ...
read full review
Was this helpful? Yes
By: Richard Shelton
Nov 07, 2019
View all comments (1)
Dear Jackie Beswick Good Communication is something we take very seriously, we know it is really important to keep our clients up to speed throughout the process. Thank you for you comments. All the best. Richard ...

“Dawn has been very helpful throughout our exp......”

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Oct 09,2019
Minithumbup
Dawn Hancox
By: 'Edwards'
Oct 09,2019
2 people found
this helpful
Dawn has been very helpful throughout our experience of buying our second property dawn has been at the end of the phone answering any queries would definitely recommend dawn and her team...
read full review
Was this helpful? Yes
By: Richard Shelton
Oct 10, 2019
View all comments (1)
Dear Edwards Its great to see you found Dawn and the team helpful and was on hand to help. Thank you for sharing. Kind regards Richard ...

“Don’t go anywhere else! Sold in less than a w......”

Share on :
Jul 10,2019
Minithumbup
By: 'James Freeman'
Jul 10,2019
4 people found
this helpful
Don’t go anywhere else! Sold in less than a week! The video advertising was so professional and I think this along with their hard/relentless work did the job! Special mention to Kenzie, she really is a great Estate Agent and looked after our ...
read full review
Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
View all comments (1)
Dear James Freeman Thank you for sharing, the video marketing on social media and rightmove has become really effective for our clients. Kenzie really appreciated the mention too. Kind regards Richard ...

“We are very pleased we chose Shelton & Lines ......”

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Jun 26,2019
Minithumbup
Dawn Hancox
By: 'Graham & Valerie Bennett'
Jun 26,2019
5 people found
this helpful
We are very pleased we chose Shelton & Lines as our agents to sell our property. Their professionalism is outstanding. We would have no hesitation in recommending them to anyone who wants to use an estate agent....
read full review
Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
View all comments (1)
Dear Graham & Valerie It is really appreciated that you will have no hesitation in recommending our service. Thank you so much. Best regards Richard ...

“Seamless, friendly service!...”

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Jun 07,2019
Minithumbup
By: 'Anderson'
Jun 07,2019
4 people found
this helpful
We found that all the team at Shelton and Lines were great, from the photographers and filmmakers, to the agents themselves. Kenzie was particularly efficient and really lovely to deal with. The sale of our property ran very smoothly, and I would certainly use them ...
read full review
Comment on agent fees
As other agents
Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
View all comments (1)
Dear Anderson Thank you for mentioning Kenzie, she really does work hard and cares about her clients. All the best for the future. Thank you Richard ...

“Great estate agents...”

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May 29,2019
Minithumbup
Dawn Hancox
By: 'Ross styles'
May 29,2019
4 people found
this helpful
Really friendly and honest estate agents they were helpful throughout and it all went really smoothly would highly recommend to others....
read full review
Comment on agent fees
Really happy with the fees.
Was this helpful? Yes
By: Richard Shelton
May 29, 2019
View all comments (1)
Dear Ross Styles We are delighted you are happy with our service, thank you for sharing. Wishing you all the best. Kind regards Richard ...

“A Wonderful Service...”

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Apr 30,2019
Minithumbup
By: 'James'
Apr 30,2019
5 people found
this helpful
Lee, Kenzie and the whole team have just helped me sell my house with very little stress and for an amazing price! From start to finish communication has been outstanding and they have always had enough time to help me with all my questions. I ...
read full review
Comment on agent fees
The fees were more than fair
Was this helpful? Yes
By: Richard Shelton
May 21, 2019
View all comments (1)
Dear James Thank you for sharing your experience. The sales team always strive to get the best result for our sellers. We are delighted you are happy. All the best Richard ...

“Excellent service...”

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Apr 08,2019
Minithumbup
Dawn Hancox
By: 'Julie'
Apr 08,2019
4 people found
this helpful
Excellent service , Dawn has supported us providing help and assistance during our recent house purchase and was genuinely pleased on the day we picked up the keys . A big thank you...
read full review
Was this helpful? Yes
By: Richard Shelton
May 21, 2019
View all comments (1)
Dear Julie Dawn really does aim to please, she gets genuine satisfaction from helping people move to their dream new home. Thanks for sharing. Kind regards Richard ...

“Brilliant staff...”

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Apr 04,2019
Minithumbup
Dawn Hancox
By: 'Kerry'
Apr 04,2019
4 people found
this helpful
Very pleased with the service dawn and team delivered,very professional but also very approachable and down to earth,kept me informed with everything going on ,and helped with all the legal stuff!!very quick and efficient move recommended....
read full review
Was this helpful? Yes
By: Richard Shelton
May 21, 2019
View all comments (1)
Dear Kerry Thank you. Being approachable is something that isn't always carried out very well by Estate Agents, we are aware of this and always do our level best to make our clients feel comfortable. It is part of our company values; seen here on our website https://www.sheltonandlines.co.uk/about-us Thanks for sharing. All the best Richard ...

“Excellent throughout...”

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Mar 09,2019
Minithumbup
Dawn Hancox
By: 'Elizabeth D'
Mar 09,2019
5 people found
this helpful
Very helpful when needed. Purchase was smooth and easy. Dawn was genuinely pleased on the day we went to collect the keys to our new home....
read full review
Comment on agent fees
N/a
Was this helpful? Yes
By: Richard Shelton
Mar 12, 2019
View all comments (1)
Dear Elizabeth D Thank you for sharing, we always aim for "smooth & easy." All the best. Richard ...
Staff picture Dawn Hancox
(51)
Staff picture Simon Lines
(14)
Staff picture Emma Collins
(11)
Staff picture Kat Grealy
Staff picture Richard Shelton
(5)
Staff picture Andrew Done
(2)
Staff picture Christopher Hooker
Staff picture Vivien Roberts
(0)

Tenant Fees

NO LET, NO FEE.
Last updated at 12/09/2018, 1:53 PM by Shelton and Lines - Worcester Office, Worcester, W
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

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Shelton and Lines

Branch - Worcester Office, Worcester, WR3