Nelsons advertise properties which are not available. We put down a deposit for a two bedroom flat and the day of the move in we were told the landlord had let it to someone else, they then tried to push us to take another flat in a much worse area. We had a struggle getting our deposit back but what we simply cannot accept is that any landlord or Estate Agent would let the prospective tenant go through the whole process of referencing (which cost us £125 each) and holding deposit and allow us to turn up with a removal van ready to move in only to be told the property had been let to someone one. Totally unacceptable, totally unethical and very unprofessional. I would stay well clear of these Estate Agents and had a read the reviews beforehand I would never have gone to them
What agent could do to change your mind?