Let-Leeds.com
Leeds, LS3
1.1/5, 11 reviews
0% recommended
50% lettings valuation accuracy
0% lettings fee satisfaction



Property Features


“Firstly, the company refused to remove a wasp......”

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Jul 09,2019
Minithumbdown
By: 'John'
Jul 09,2019
0 people found
this helpful
Firstly, the company refused to remove a wasp nest that was on our student house- resulting in all of us being stung several times on our body. Then, it took one month for them to come and look at the damp on the ceiling and a leak from the bath. As well as this, refused to get pest control when rats entered our house, as this was apparently our fault?
Also, they cost all account of how much each tenant in our home had paid rent and relied on us- students, to do their finances for them! It's as if the company is being run down a dark alley by a bunch of kids. Totally unprofessional and unaccountable for their negligence and incompetence.

Alongside this, after experiencing mental health issues at university and as a consequence, having to move out of my student property, Let Leeds demanded an upfront payment of all outstanding rent, amounting to £3,000. Having severe anxiety and depression at the time and party due to the stress of living in such a damp and dirty home, the company would not leave me alone and phoned me every single day until it was paid. As a student, it was near impossible to magic up this amount instantaneously- in the end, having to rely on a family member. They showed no concern or empathy towards the situation at all, which as they deal with predominantly student clients, empathy would be an emotion the workers here possess when it comes to basic human problems.
DO NOT TRUST THIS COMPANY! I advise anybody to look elsewhere and do your research before letting a property with this company or any company with similar reviews. The stress we have encountered is something I would not wish upon anybody else.
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Opening Hours
Address

Let-Leeds.com
Coburg House, St Andrews Court, Off St Andrews Street
Leeds
West Yorkshire
LS3 1JY
0113 320 2000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 0% £515 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 8 0 0 0 0 0 2
Areas covered
  • LS4
  • Leeds
  • LS12
  • LS6
  • LS3
  • LS1
  • LS16
  • LS28
  • LS2
  • LS13
  • LS17
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA DPS SAGEagent
Latest Properties

No Properties

“Cleaning Deposit...”

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Oct 23,2023
Minithumbdown
By: 'Lord Farquad'
Oct 23,2023
0 people found
this helpful
"I recently had an experience with Let's Live Leeds, and unfortunately, it didn't meet my expectations. While the initial renting process was relatively smooth, I encountered some issues during my stay. Firstly, a £50 deposit was deducted from my account, which I wasn't initially informed about. ...
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“Well, where do I start. Our house has been in......”

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Oct 30,2019
Minithumbdown
By: 'Lucy'
Oct 30,2019
0 people found
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Well, where do I start. Our house has been infested with rats for a month (that we know off), we've had pest control come round and told us theres a nest in our basement so we were supposed to have contractors round that we've been ...
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“Firstly, the company refused to remove a wasp......”

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Jul 09,2019
Minithumbdown
By: 'John'
Jul 09,2019
0 people found
this helpful
Firstly, the company refused to remove a wasp nest that was on our student house- resulting in all of us being stung several times on our body. Then, it took one month for them to come and look at the damp on the ceiling and ...
read full review
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“Mr...”

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Feb 24,2019
Minithumbdown
By: 'Gary'
Feb 24,2019
0 people found
this helpful
I had my property valued by let leeds..never heard anything back..re-contacted them 8,days later...terrible service in this day and age...i wasted a day..i could of been back in york.....
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Comment on agent fees
N/a
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“Badly organised waste of time...”

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May 14,2018
Minithumbdown
By: 'LeedsLets'
May 14,2018
0 people found
this helpful
Arranged to view a property and travelled to Leeds to see the place only to be turned away at the door because they hadn't bothered to inform the tenants, re-arranged and then had my 2nd appointment cancelled due to the property being taken, after reading ...
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“Upon applying for a property through Let-Leeds we were told ......”

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Jan 18,2018
Minithumbdown
By: 'Disgruntled'
Jan 18,2018
1 people found
this helpful
Upon applying for a property through Let-Leeds we were told they have a cut off date for viewings and once the forms were filled in and viewings complete they send the forms to the landlord and they choose who to let it to. A sounds ...
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Comment on agent fees
Terrible
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“I paid Let Leeds to manage the rental of a ......”

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Jan 11,2018
Minithumbdown
Luke
By: 'LET'
Jan 11,2018
3 people found
this helpful
I paid Let Leeds to manage the rental of a house I owned in Leeds. They forgot to inspect it for two years and it was in a disgusting state at the end of the rental period. At the viewings for subsequent tenants, they identified ...
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Comment on agent fees
This letting agent take admin and management fees but do nothing to either manage a property or look after tenants. I would have been better managing the property myself as I paid management fees and extra to make good all the problems with the house that they had ignored and allowed to get worse.
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“So called professional cleaning on entry to property was appalling ......”

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Jul 20,2017
Minithumbdown
By: 'cajand'
Jul 20,2017
2 people found
this helpful
So called professional cleaning on entry to property was appalling - broken glass under bed, dirty bathroom, rubbish not cleared from property, 5 hoovers none worked! Told them - no reply, no offer to clean again. This was a professional let not student let but property ...
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Comment on agent fees
Too much as did NOTHING
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“If I could give this agency a 0 I would. I ......”

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Jul 17,2017
Minithumbdown
By: 'Amelia'
Jul 17,2017
1 people found
this helpful
If I could give this agency a 0 I would. I have never experienced such rude staff! Incredibly difficult to communicate with. Appalling service....
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Comment on agent fees
The agent's fees aren't great for the "service" they supply.
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“Shocking. These idiots are slumlords at best, damp seeping throughout ......”

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Sep 28,2016
Minithumbdown
By: 'Slumlords-leeds'
Sep 28,2016
2 people found
this helpful
Shocking. These idiots are slumlords at best, damp seeping throughout the top floors of our property, both rooms with plaster falling from the ceiling/walls. House disgustingly dirty, hasn't seen a professional clean or lick of paint in easily 10 years, ceiling peeling in bathroom which ...
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Comment on agent fees
Fees for what exactly? They take a cut of the rent, for doing nothing, it's laughable we are also expected to pay "admin" fee's. Let's hope we follow Scotlands lead and cut off their gravy train. It isn't like they earn it.
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“This letting company should be called Let-Down for the following ......”

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Jul 18,2014
Minithumbdown
By: 'TenantInLeeds'
Jul 18,2014
1 people found
this helpful
This letting company should be called Let-Down for the following reasons: -They insisted that an adult in full time employment should have a guarantor, which is unnecessary, difficult to arrange and ultimately quite galling. -They're in touch all the time when they want something (cutting ...
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Comment on agent fees
We had to pay about ‚£100 in admin fees, but the staff work for the landlord, they're definitely not on the side of the tenants so why do we have to pay to be put second?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure


If you believe you have a grievance, please email us for the attention of 'The Branch Manager with reference 'FORMAL COMPLAINT' by email to [email protected]. We ask that you put your complaint in writing, setting out your concerns by reference to any related documents.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this timescale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, the next step is to send an email for the attention of 'The Director' with reference 'FINAL FORMAL COMPLAINT' by email to [email protected]. Following the conclusion of our in-house review we will write to you with a final written statement.
If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below. The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Last updated at 2:35 PM 13/03/2014 by Neil Dawkin

Awards won by Let-Leeds.com, Leeds LS3 1JY



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