They are useless at getting things done. We moved out of our rented property over a month ago. Having not received our deposits back after one month, I called them and they said "It must have been forgotten by the property manager, as it hasn\'t been sent through to our finance department yet" (probably on an adjacent desk in the same room). She was however able to confirm that the property was clean and in good order etc. That was 11 days ago and we still haven\'t received anything. So I called again, and this time I was told, again by the \'finance department\', that they still had not received clearance from our property manager, who again was \'not at his desk\' (she knew this immediately, presumably because his desk is in the same room). I was told I could leave him a voicemail and that is all they can do. Wholly incompetent.