A Catalogue of Errors
We signed up with Cubitt & West after dealing with a lovely lady called Becky even though this agent came out as the most expensive regarding commission. Sadly she left after 2 weeks and then the problems started.
The Office Personnel were very slack at keeping us informed of potential viewings and feedback. We often had to chase them for information on whether a viewing would be taking place.
The website customer area is worthless as often information was missing or out of date.
A number of times a viewing was cancelled but we were not informed which is most frustrating when you have spent time getting the house ready and prepared.
A number of times we had to do the viewings as there was no one in the office available. One viewer as I took him around told me he was shocked at how bad the Agent was. That is really not good if buyers are not getting a good vibe either!
Never once were we advised about how our property was selling and we were the ones to make decisions on reducing price.
We were not convinced that all viewers were real and the open day was a fiasco. So much so, they had to cancel it on the night before as there were no viewers and we ended up having a 2nd one the following week to which 4 couples attended. Not quite the rush, we had been advised would happen.
We were lucky as had negotiated a 6 week contract, but even then decided to continue with them for another month and then strangely when we gave final notice suddenly we had an offer on the house!
However, the sale didnt come to anything. We believe the Estate Agent failed to inform the buyer of our thoughts and so he bought another house in the meantime. When we queried what had happened, all the information we had instructed re the sale was incorrect.
Finally, having been out for a weekend, we returned after a viewing had taken place to find the Agent had not locked the back door which is criminal!
So we would definitely NOT recommend the Wallington Office to anyone reading this review. They are expensive, but do NOTHING for the money and there is no customer care or committment