“Zero viewings in 100 days. A year of misery. ......”

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Jul 08,2019
By: 'Rhm a'
Jul 08,2019
1 people found
this helpful
Zero viewings in 100 days. A year of misery.
Zero professionalism, integrity and customer service.
Use a high street agent. Delivered 20 viewings within weeks and a result.

The first Purple Bricks 'agent' promised the world, took my money and promptly disappeared. After chasing him for a month I discovered he had left the company without telling me. Didn't even have the courtesy to tell me he hadn't ever bothered to pick up keys - which prompted a panic as we tried to locate them.

The second agent promised time and again he would provide a better service but yet again proved unresponsive, failed to deliver a single viewing in two months and yep, you guessed it, left Purplebricks without telling me.
Rats and sinking ships.

Finally, after months of protracted and incredibly painful discussions with Purple Brick's 'customer service' they upheld the majority of my complaints but then only offered a £300 discount - oh and the viewing fee - good of them considering no viewings had ever happened.
So I'm expected to pay £800 for them taking some rubbish photos, posting a generic advert on Zoopla and doing absolutely nothing else but cause huge stress and disruption.

A terrible company, terrible people. There's a reason their share price is plummeting.
Don't believe the Purple Bricks hype, just use a high street agent. Sadly no sale, no fee is the only model that seems to motivate estate agents.
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