“Exercise Great Caution...”

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Jul 07,2019
By: 'Kevin Marcus HOLMES'
Jul 07,2019
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If you're thinking of using HAART estate agency, then based on my experience, I would suggest you seriously think again.
I have had to wait several months before posting this feedback, whilst my complaints about the office at Lowestoft (which surprisingly has since closed) were investigated by The Property Ombudsman. Needless to say, the Ombudsman found in my favour and I have duly received £700 compensation. Persistence certainly paid off, as when I initially made the complaint, a David FLYNN who is a senior member of the Spicerhaart organisation, felt that there was no case to answer and that the company had acted correctly. Tut tut....This was from a man who was unable to comply with the fundamental policy of acknowledging a complaint within three working days!
irrespective of whether you are a buyer or seller, you may wish to verify that the negotiator to whom you may be required to entrust with the keys to your property, has undergone a Criminal Record Bureau check. I make this statement based on the fact that when I attended an Open House event, the only person present was the HAART Senior Negotiator who had free rein of the house. It later transpired that he had served a custodial sentence for the misappropriation of funds in excess of £42,000 when holding a position of trust within the banking sector. This person then went on to tell me 'porky pies' in respect of the sellers position which ultimately resulted in a protracted and very unsatisfactory transaction. HAART never confirmed or denied the fact that they were aware of this persons criminal past, but if this is indeed the calibre of person you might be inviting into your home, then I strongly suggest that you need to be on your guard.
These were my main gripes, but I also had to provide extra keys to the property I was selling, again through a different branch of HAART, when the original set was 'lost' and a failure to notify myself of the closure of the Lowestoft branch, with the file, being strangely transferred to the Wisbech office, when you would normally expect that it would be held locally or in this case, another long established Estate agency within Lowestoft that was now part of the Spicerhaart group.
It is said that a house purchase is one of the more stressful things you are liable to encounter in life. Going through HAART doubled and possibly trebled my stress levels and if I should move again, I will definitely be giving them a very wide berth.
I am still considering whether to forward my experience and findings to the Rogue Traders tv programme, as HAART have done nothing to dispel the myth that Estate agents are pariahs who promise much but deliver little. Of the five persons I had personal contact within the selling and buying process, four are no longer with HAART, which to me speaks volumes!
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