East London & Essex, London, E3
5/5, 306 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
99% lettings fee satisfaction
Visit our website - www.alexneil.com

“Had a very good experience...”

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Jul 06,2019
Minithumbup
Mohammad
Bora
By: 'Leonie'
Jul 06,2019
1 people found
this helpful
Had a very good experience with Alex Neil. Both the guys done a very good job and Bora found me the ideal property
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 08, 2019
Dear Leonie. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Bora and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
341 Roman Road
London
Greater London
E3 5QR
020 8980 7431

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £135,000 £530,000
Lettings 93% 99% £565 £2,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 0 168 4 28 1 74 0 4 1
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Great sale and experience. Very good service ......”

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Nov 14,2019
Minithumbup
Michelle Holford
Bora
By: 'Harry S'
Nov 14,2019
1 people found
this helpful
Great sale and experience. Very good service from the team at Alex Neil!!! From the start with Bora then to the sales progressor Michelle. Would certainly use and recommend again...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 14, 2019
Dear Harry,

Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.

Best regards,

Alex Neil Estate Agents

“Time very well spent!!! No messing about, vie......”

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Nov 11,2019
Minithumbup
Bora
By: 'Alexander'
Nov 11,2019
1 people found
this helpful
Time very well spent!!! No messing about, viewing and all my questions answered. Very happy tenant thanks to Alex Neil and Bora’s pro active approach....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 12, 2019
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Dear Alexander, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic service from the first phone call t......”

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Oct 29,2019
Minithumbup
Bora
By: 'Manra'
Oct 29,2019
1 people found
this helpful
Fantastic service from the first phone call to moving in. Had a very pleasant time and it went as smoothly as possible. Very happy with Alex Neil and the team...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Manra, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very positive and professional. I received we......”

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Oct 23,2019
Minithumbup
Bora
By: 'Sharon'
Oct 23,2019
1 people found
this helpful
Very positive and professional. I received weekly updates and feedback from viewings at my property. Bora was exceptional and over delivered. Very happy with Alex Neil Estate Agents!!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 23, 2019
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Dear Sharon, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Had my property on the market until i chose t......”

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Oct 17,2019
Minithumbup
Bora
By: 'Julian'
Oct 17,2019
1 people found
this helpful
Had my property on the market until i chose to use another agent and that was Alex Neil. Had a great service and what took months with others only took 48 hours with Alex Neil and Bora. Very quick to get viewings and now my property ...
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By: Alex Neil Estate Agents
Oct 17, 2019
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Dear Julian, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service and very professional. Made......”

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Oct 15,2019
Minithumbup
Bora
Do Yeon
By: 'Owen'
Oct 15,2019
1 people found
this helpful
Brilliant service and very professional. Made renting so easy and me and my partner are extremely happy. Would use again, hopefully when we our buying next....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 15, 2019
View all comments (1)
Dear Owen, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“It is great to find an Estate Agent who actua......”

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Oct 10,2019
Minithumbup
Bora
By: 'Gulsen'
Oct 10,2019
1 people found
this helpful
It is great to find an Estate Agent who actually knows what they are doing. Alex Neil have been great in letting my property for a few years now and i cannot be happy enough. Bora has been a great help with the let this ...
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By: Alex Neil Estate Agents
Oct 11, 2019
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Dear Gulsen, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Exceptional service in selling my home. Very ......”

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Oct 03,2019
Minithumbup
Bora
By: 'Jamie F'
Oct 03,2019
1 people found
this helpful
Exceptional service in selling my home. Very proactive and knowledgeable!!! Very happy and actioned what was promised. Would highly recommend to anyone....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 04, 2019
View all comments (1)
Dear Jamie, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Been searching for a rental property for a wh......”

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Oct 02,2019
Minithumbup
Bora
By: 'Karina'
Oct 02,2019
1 people found
this helpful
Been searching for a rental property for a while and finally secured one. Bora was great and provided great information. So far so good and i really enjoyed the service....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 03, 2019
View all comments (1)
Dear Karina, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Had the best experience!!! What a great compa......”

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Sep 30,2019
Minithumbup
Bora
By: 'Milly Brooke'
Sep 30,2019
1 people found
this helpful
Had the best experience!!! What a great company and Bora is fantastic. Very efficient in every step of the way. Could not be happier with the service i received and would recommend to anyone....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 30, 2019
View all comments (1)
Dear Milly, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Bora went above and beyond to get us the lett......”

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Sep 26,2019
Minithumbdown
Bora
By: 'John Miller'
Sep 26,2019
1 people found
this helpful
Bora went above and beyond to get us the letting we were looking for, including arranging a viewing at short notice and giving us the forms/materials we needed to put a quick deposit down. We'll soon see whether Alex Neil deliver in terms of ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 26, 2019
View all comments (1)
Dear John, Thank you for taking time out to leave this review of your experiences with our East London Office. We were very pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Since moving to London I had previously found......”

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Sep 20,2019
Minithumbup
Bora
By: 'James Clegg'
Sep 20,2019
1 people found
this helpful
Since moving to London I had previously found the process of renting to be an absolute nightmare. But Bora changed my outlook on renting by making the process so easy, quick and efficient. I would definitely recommend Alex Neil and Bora to all my friends!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 20, 2019
View all comments (1)
Dear James, Thank you for taking time to leave this positive review about your experience. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant...”

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Sep 20,2019
Minithumbup
Bora
By: 'Sadie S'
Sep 20,2019
1 people found
this helpful
Had a great experience with Alex Neil - very responsive and helpful always! Bora was lovely and very helpful when showing me the property and when I was offering on the property too! Since having my offer accepted the service continues to be great and ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 20, 2019
View all comments (1)
Dear Sadie, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Very happy to of moved into a great home. Ver......”

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Sep 13,2019
Minithumbup
Bora
By: 'Dave'
Sep 13,2019
1 people found
this helpful
Very happy to of moved into a great home. Very straight forward and the steps explained step by step. Bora was absolutely great!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 13, 2019
View all comments (1)
Dear Dave, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“The sale of my flat has had problems BUT the ......”

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Sep 13,2019
Minithumbdown
Michelle Holford
By: 'Mark Powell'
Sep 13,2019
1 people found
this helpful
The sale of my flat has had problems BUT the one glimmer of hope in the fog of delays was my sales progressor at Alex Neil - the spectacular Michelle Holford. Selling is stressful and for me it has been invaluable to have her fighting ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 16, 2019
View all comments (1)
Dear Mark, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“5* all around for the service i received. Me ......”

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Aug 22,2019
Minithumbup
Bora
By: 'Meliz'
Aug 22,2019
0 people found
this helpful
5* all around for the service i received. Me and my partner could not be happier and chuffed with our new property....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 22, 2019
View all comments (1)
Dear Meliz, Thank you for taking time out to leave your positive comments. We were pleased to read about your experience and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“5* all around for the service i received. Me ......”

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Aug 22,2019
Minithumbup
Bora
By: 'Meliz'
Aug 22,2019
1 people found
this helpful
5* all around for the service i received. Me and my partner could not be happier and chuffed with our new property....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 23, 2019
View all comments (1)
Dear Meliz, Thank you for taking time out to leave your positive comments. We were pleased to read about your experience and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Had the best experience with Bora and Alex Ne......”

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Aug 21,2019
Minithumbup
Bora
By: 'Andrew'
Aug 21,2019
1 people found
this helpful
Had the best experience with Bora and Alex Neil estate agents. Very professional and pro active. Did not hesitate to rent a property for long term with them...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 21, 2019
View all comments (1)
Dear Andrew, Thank you for taking time out to leave your positive comments. We were pleased to read about your experience and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Had a brilliant experience with Alex Neil and......”

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Aug 16,2019
Minithumbup
Bora
By: 'Jason'
Aug 16,2019
1 people found
this helpful
Had a brilliant experience with Alex Neil and Bora especially for helping me find a great home for the next three years. Very pro active and professional....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 19, 2019
View all comments (1)
Dear Jason, Thank you for taking time to leave these positive comments about your experiences. We look forward to being of assistance again in the future. Best regards, Alex Neil Estate Agents ...

“Bora Huseyin from the Bow office of Alex Neil......”

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Aug 01,2019
Minithumbup
Bora
Matteo Congedo
By: 'Natasha Singer-Johnson'
Aug 01,2019
1 people found
this helpful
Bora Huseyin from the Bow office of Alex Neil Estate Agents was most helpful from finding suitable tenants to replace my previous tenants in a very quick time span. He kept to his word when he said he would provide feedback and his communication was ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 01, 2019
View all comments (1)
Dear Natasha, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Honest and professional...”

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Jul 31,2019
Minithumbup
By: 'Gaudino'
Jul 31,2019
1 people found
this helpful
I dealt with Giuseppe and Alice. They were honest, gave us suitable advice and went above and beyond to help us. Many thanks!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 01, 2019
View all comments (2)
Dear Gaudino, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Had a fantastic experience with Alex Neil. Bo......”

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Jul 24,2019
Minithumbup
Bora
Mohammad
By: 'Sinead Law'
Jul 24,2019
1 people found
this helpful
Had a fantastic experience with Alex Neil. Both the boys Bora and Mohamad provided great service and i secured a home for me and my little one with Bora. Very happy...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 25, 2019
View all comments (1)
Dear Sinead, Thank you for taking the time to leave a review of your experiences. We were pleased to read your comments and hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant experience with Alex Neil over the ......”

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Jul 20,2019
Minithumbup
Bora
By: 'Ron B'
Jul 20,2019
1 people found
this helpful
Brilliant experience with Alex Neil over the last few years. Have looked after me well and i am very happy...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 22, 2019
View all comments (1)
Dear Ron B. Thank you for leaving your review. We are very pleased that you are happy with our services and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“I registered Alex Neil Estate Agents and many......”

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Jul 10,2019
Minithumbup
By: 'Han Liu'
Jul 10,2019
1 people found
this helpful
I registered Alex Neil Estate Agents and many other Agents to looking for a property to buy. Harry Neal is a professional and experienced person. He tries to understand all my demands of my dream apartment and finally helps me to find out the nice ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 12, 2019
View all comments (1)
Dear Han Liu. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Spot on...”

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Jul 08,2019
Minithumbup
Bora
By: 'Liam'
Jul 08,2019
1 people found
this helpful
Had one of the best experiences in a long time with Alex Neil. Very helpful staff and Bora was absolutely great. Very hard working and proactive!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 08, 2019
View all comments (1)
Dear Liam. Many thanks for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(115)
Staff picture Lucia
(22)
Staff picture Do Yeon
(185)
Staff picture Bora
(165)
Staff picture Rebecca
(69)
Staff picture Eva
(31)
Staff picture Michelle Holford
(9)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:46 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due – 8.0% & VAT - 9.6% Inc VAT.

Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:47 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:48 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:04 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:45 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:45 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:41 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:42 AM 01/10/2019 by allAgents

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Alex Neil Estate Agents

Branch - East London & Essex, London, E3