Conran
Brockley, London, SE4
4.9/5, 217 reviews
97% recommended
98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
98% lettings fee satisfaction

“Local Agency with a Great Approach....”

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Jul 05,2019
Minithumbup
Guy
By: 'Mr'
Jul 05,2019
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Let's face it, estate agency is not generally the most loved profession and selling or buying a house is not made easy by the UK laws and procedures. It's not something we would choose to do for fun! Conran was the third estate agent I have used to sell my property - oh how I wish I'd gone their first!!

I tried an online estate agent first - I though it was worth a punt - and at first seemed all OK, Service was pretty good, but the viewings started like a slow stream and rapidly went to a tiny trickle. Then, they only had one answer - drop the price, repeated pretty much every day until I got fed up with them and gave them the shove. The next agent I tried was a traditional high street agent - and they seemed to do their utmost to live up to the generally poor reputation that plagues the profession, pushing me to accept a ridiculously low offer solely for their commission and without trying to understand my situation. So they were next to be disposed with.

I then came to Conran, what a complete difference. Guy Marsh, the head of the branch is an absolute gentleman, the exact opposite of the perceived typical 'Flash Harry' portrayal of an estate agent and he has assembled a great team around him. Guy very much took the time to listen and understand my situation, has never been pushy, and definitely had our best interests at heart.

So what was the difference? Well, for starters we had 34 viewings in a pretty short period of time - astonishing given the poor amount we had through the other two agents (which would of course have already exhausted some of the local enquiry pool). Then when viewings flagged a little Conran produced a bespoke leaflet for our property and personally delivered it to a large number of flats in our area to try and snag a buyer.

Generally speaking one of the younger chaps in the branch - Dan, did our viewings, very professional and courteous and as far as experience goes I felt we had an excellent service from him. We also occasionally dealt with Pedro who was equally pleasant to work with. Thanks to both.

We're now sold STC and Guy and the back-office team are helping everything to run smoothly, I won't lie, it's a stressful time, but I feel that Conran have worked very hard to reduce this stress to the minimum.

Guy has always been available for advice and assistance when needed and the whole team certainly seems to have put their heart and soul into the process.

Costs - well, I won't put any figures here as they don't mean that much as time goes buy but I will say that I felt the charges were reasonable and in line with other estate agents in the area, given the superb service I will have no regrets whatsoever when settling the bill!

In summary very, very highly commended estate agents, I only hope that if I come to sell again that Guy has set up a Conran branch near our new place!!! Many thanks to Guy and the team.
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By: Oliver Powell
Jul 09, 2019
Wow, we are immensely proud to receive so many well written and positive reviews on a regular basis but it is rare to get a review which is as comprehensive and well written as this. Thank you very much Paul - it honestly means the world to Guy, Dan and the Brockley team but also to me, Simon and the wider team here at Conran that we are able to make such a positive impact on someone's life.

We often find ourselves discussing internally the importance of what we do and how we can be the difference between someone enjoying a smooth transition between their homes. By focusing on that, we can hopefully be more successful and proving that world class service.

This absolutely made my day to read this.

Many thanks again and the very best of luck in your new home.

Kindest Regards

Oliver
Area Director

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Opening Hours
Address

Conran
180 Brockley Road
Brockley,London
Greater London
SE4 2RR
0208 629 8164

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £110,000 £1,370,000
Lettings 93% 98% £350 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 1 22 1 88 2 69 2 4 1
Areas covered
  • SE4
  • SE5
  • SE15
  • SE14
  • SE8
  • SE22
  • SE6
  • SE23
  • SE13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA DPS The Guild Relocation Agent Network
Latest Properties

“Great to deal with...”

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Aug 02,2024
Minithumbup
Felix
By: 'Alastair'
Aug 02,2024
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Excellent team, thoroughly professional, hard-working and diligent. Highly recommend Felix, Guy and the rest of the team...
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“Professional excellence, intuition and imagin......”

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Jun 01,2024
Minithumbup
Felix
By: 'Mattie Ziegler'
Jun 01,2024
0 people found
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Professional excellence, intuition and imagination. Felix North was absolutely brilliant. His friendly efficiency was a refreshing change to the norm. His attention to detail was second to none and his honest communication much appreciated. Guy Marsh was also fantastic. Cannot recommend highly enough. Thanks Felix ...
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“Excellent agent with a great team...”

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Oct 31,2023
Minithumbup
Felix
By: 'Jonny N'
Oct 31,2023
0 people found
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We were absolutely delighted with Conran Brockley for the sale of our property over the last few months. The whole team in the office were great, but Felix North who handled our sale was a real superstar - he is responsive and professional, but also ...
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“Brockely Conran Estates are great agents!...”

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Sep 13,2023
Minithumbup
Guy
By: 'OdetaK'
Sep 13,2023
0 people found
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I met Guy based in Brockely Conran Estates back in late 2022 and he provided me with a fairly accurate valuation. Few months later, when I proceeded to market my property in early 2023, I met his entire team who seem very experienced and enthusiastic professionals and ...
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“I made an application fo......”

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Apr 30,2023
Minithumbdown
By: 'korhan'
Apr 30,2023
0 people found
this helpful
I made an application for a studio flat in Brockley and arranged a viewing. On 31st of January 2023, my offer got accepted by the landlord and I was invited to Conran estate office for ID verification. I paid the holding deposit of £300. All my financial ...
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“Thank you Conran Brockley!...”

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Apr 24,2023
Minithumbup
Guy
Felix
By: 'Clare'
Apr 24,2023
0 people found
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Felix and Guy were an absolute pleasure to deal with in the sale of my flat: always there at the end of the phone, quick to respond to emails and skilled at nudging the process along without being pushy. I trusted them implicitly and am ...
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“5Stars for Felix...”

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Mar 27,2023
Minithumbup
Felix
Guy
By: 'James'
Mar 27,2023
0 people found
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Felix North was fantastic during our drawn out conveyance process. As a first time buyer navigating a complex lease hold negotiation, he was at all times approachable, informative and reassuring throughout. Guy Marsh was also very helpful during the whole process. Thanks to both!...
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“A really first rate, professional service with a smileReally impressed ......”

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Mar 14,2023
Minithumbup
Guy
Charlene
By: 'Judi'
Mar 14,2023
0 people found
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A really first rate, professional service with a smile Really impressed with friendliness, attention to detail, being kept informed and feeling valued as a customer. It was always a pleasure to receive a call from Guy - even if he was chasing me up for ...
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“Really good guys. Great service, consistent u......”

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Mar 01,2023
Minithumbup
Guy
Felix
By: 'Jonny'
Mar 01,2023
0 people found
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Really good guys. Great service, consistent updates and managed to help us navigate some challenges to achieve a strong sale....
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“Great Great Great...”

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Jan 16,2023
Minithumbup
Charlene
By: 'Kymull'
Jan 16,2023
0 people found
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I have dealt with a lot of estate Agents and Conran is by far one of the best! From viewing my new home to the very end and signing my contract the staff were helpful and always contactable. I must give a huge thank you ...
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“Best estate agent in Brockley, they do genuin......”

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Jan 03,2023
Minithumbup
Felix
By: 'Will'
Jan 03,2023
0 people found
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Best estate agent in Brockley, they do genuinely work for you to get the best buyer and the best price. Thank you Guy, Felix and the rest of the team for everything....
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“Excellent service from Guy and Felix...”

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Dec 17,2022
Minithumbup
Guy
Felix
By: 'Justin'
Dec 17,2022
0 people found
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Excellent service from Guy and Felix in the Brockley branch, guiding us through the sale of our flat. Insightful advice from Guy helped to market our flat appropriately and maximise visibility from potential buyers, allowing us to achieve a quick turn-around....
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“Highly recommended. Really efficient and plea......”

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Dec 07,2022
Minithumbup
Guy
Charlene
By: 'John'
Dec 07,2022
0 people found
this helpful
Highly recommended. Really efficient and pleasant to deal with, and they got the flat let quickly at a good price. Even more important, the after-sales management has been excellent… all the admin and legals dealt with quickly and efficiently, and people respond promptly....
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“Felix at Conran was excellent. Very responsiv......”

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Dec 06,2022
Minithumbup
Felix
Guy
By: 'Ollie'
Dec 06,2022
0 people found
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Felix at Conran was excellent. Very responsive and easy to deal with - straight forward and honest throughout the process. As a first time buyer, he made it very clear and took me through it. Thanks...
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“I highly recommend using Conran Estate Agents......”

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Dec 05,2022
Minithumbup
Felix
Guy
By: 'Jessica'
Dec 05,2022
0 people found
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I highly recommend using Conran Estate Agents in Brockley. As the lead contact for my sale, Felix was fanastic. Helpful, knowledgeable, responsive and great at keeping everything moving forward. Guy has also been really helpful, nice to work with and very knowledgeable about the local ...
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“We were very happy with our flat sale with Co......”

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Nov 15,2022
Minithumbup
Guy
Felix
By: 'Graham'
Nov 15,2022
0 people found
this helpful
We were very happy with our flat sale with Conran. Their local expertise resulted in a higher sale price than we had expected, and the service and communications were excellent throughout....
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“Felix, Guy and the Brockley team...”

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Nov 14,2022
Minithumbup
Guy
Felix
By: 'David'
Nov 14,2022
0 people found
this helpful
Felix and Guy, and the team, were really helpful and attentive at every stage of letting and then selling our property. Their work was always consistent, professional and considerate. We felt the team’s philosophy of finding the right tenant/buyer for our property gave ...
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“We entertained a lot of valuations when selli......”

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Nov 13,2022
Minithumbup
Guy
Felix
By: 'Zachary'
Nov 13,2022
0 people found
this helpful
We entertained a lot of valuations when selling our house, but we picked Conran as our agent based on their unique, transparent approach. We never felt pushed or played, and Guy, Felix and their team were always communicative in what turned out to be a ...
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“Efficient service. Kept me informed. Seemed m......”

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Nov 12,2022
Minithumbup
Felix
By: 'Claire Kelly'
Nov 12,2022
0 people found
this helpful
Efficient service. Kept me informed. Seemed more reliable than my conveyancing team despite them acting for the seller. Friendly staff. I dealt mostly with Felix who was very friendly and approachable. Always helpful. Never felt like I was troubling him....
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“Superlative Service...”

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Oct 05,2022
Minithumbup
Guy
By: 'Les'
Oct 05,2022
0 people found
this helpful
I was helping a Friend who was selling her Mother's home to fund care costs As we live over 200 miles away ,we really needed reliable and local expert help We were given superlative service and invaluable advice on clearing the Property and preparing it for ...
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“5 Stars...”

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Oct 04,2022
Minithumbup
Guy
Felix
By: 'William'
Oct 04,2022
0 people found
this helpful
Guy and Felix provided and absolutely exceptional service and I would highly recommend Conran in Brockley. They were very professional and reassuring throughout, they dealt with every obstacle with no problem or hesitation and I felt very fortunate to be having them on the case. 5 ...
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“Guy and his team were excellent throughout th......”

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Jul 18,2022
Minithumbup
Guy
By: 'Rick'
Jul 18,2022
0 people found
this helpful
Guy and his team were excellent throughout the process. Always on hand to help and answer any queries, they made the often stressful experience of buying a property easy. I would highly recommend Conran Brockley....
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“Exceptional Service...”

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Jun 18,2022
Minithumbup
By: 'marcus'
Jun 18,2022
0 people found
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Absolutely delighted with the service we received from Conran. Exceptional communication throughout the whole process of selling our property in Brockley. Always kept us informed about progress and very competitive fees. Couldn't recommend them highly enough...
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“I would give more than 5 stars if I could!...”

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Jun 16,2022
Minithumbup
Guy
Felix
By: 'Val'
Jun 16,2022
0 people found
this helpful
I have just sold my house through Conrans in Brockley and I couldn't be happier with the service. I used them after reading the excellent reviews and I'm so glad I did. Guy and his team have proved to be great to work with and ...
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“Conran really come up to the mark as a first class firm with good properties....”

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Jun 14,2022
Minithumbup
Felix
By: 'Toomey'
Jun 14,2022
0 people found
this helpful
We remain obliged to Felix North of the Brockley office, who was tireless in allowing us a more than a thorough viewing of a Grade II listed property that interested us. Felix was extraordinarily well informed, showed a good knowledge of heritage buildings and was ...
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“Excellent service and great communication...”

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May 30,2022
Minithumbup
Felix
By: 'Clarke Baldwin'
May 30,2022
0 people found
this helpful
Excellent service and Felix is a real star to work with. Made the whole experience feel comfortable and was always on hand to answer any questions. Highly recommended...
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“We used Conran Brockley recently to sell our ......”

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May 23,2022
Minithumbup
Guy
Felix
By: 'J and C'
May 23,2022
0 people found
this helpful
We used Conran Brockley recently to sell our house. They were absolutely outstanding in every regard. Honest, straight talking, absolutely no BS and really easy and quick to communicate with. An absolute pleasure to deal with all around Felix and Guy, thank-you very much. J & ...
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“Guy Marsh is the best...”

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Apr 26,2022
Minithumbup
Guy
Felix
By: 'Shin'
Apr 26,2022
0 people found
this helpful
Guy and the team is so professional and patient, helped me through all the stages in sales, gave me a lot of advice as well especially at the final stage. Will definitely go back to them for any rental or sale in the future!...
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“Conra's...”

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Apr 24,2022
Minithumbup
Guy
Felix
By: 'Peter'
Apr 24,2022
0 people found
this helpful
Felix and Guy are very personable and easy to work with. Viewings and bid management were both well organised and I got a good service from Conran's. I'd use them again....
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“Superb service from start to finish...”

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Apr 20,2022
Minithumbup
Guy
By: 'Graham'
Apr 20,2022
0 people found
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I had a fantastic experience using Conran Brockley for the sale of our family home following the passing of my father. From the moment I met Guy Marsh, I knew we would be using Conran - he was professional, honest, sincere and empathetic. With all ...
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Staff picture Guy
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Staff picture Anne
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Staff picture Jeff
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Staff picture Charlene
Staff picture Oliver Powell
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Staff picture Kelly
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Staff picture Haytham

Tenant Fees

We DO NOT charge fees to tenants moving into our properties.

Our landlords require a one-off security deposit which is normally an amount of 5-weeks rent and this gets secured in one of the government recommended schemes for security purposes and upon vacating the property this is refunded, so long as the property is handed back in the condition it is found in (you will be advised on the exact protection scheme when you move in).

Fees that CAN BE charged are:

Variation of Contract:

£50 (including VAT) per agreed variation at the tenant’s request to include the cost of the preparation and execution of new documentation.
£50 (including VAT) per agreed variation at the tenant’s request to keep a pet at the property.
Reasonable Charges for Breach of Contract:

Unauthorised late payment of rent after 14 days: 3% above Bank of England base rate.
£50 (including VAT) per agreed replacement tenant at the tenant’s request to include the cos of Right to Rent checks, deposit registration and the preparation and execution of new legal documents.
Reasonable charges for lost keys or security fobs.
Reasonable charges for de-fleaing a property as a result of tenants having pets.
Reasonable charges for gardening or grounds maintenance.
Early Termination

If the tenant wishes to leave the contract early and there is no brea clause, the tenant shall pay the rent until the start date of any replacement tenancy together with the landlord’s re-letting costs (in accordance with our published landlord letting fees); such costs to be no more that the maximum amount of rent outstanding on the tenancy.
Ask us about our FlatFair scheme should you not have or not want to pay the full 5-week deposit.

We are members of The Property Ombudsman (TPO) and Propertymark for our client money protection (CMP) scheme
Last updated at 18/07/2019, 5:30 PM by Kelly Powell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:12 AM 23/10/2019 by allAgents

Awards won by Conran, London SE4 2RR



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