New Cross London, London, SE14
3/5, 6 reviews
50% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



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“We rented with Your Move for 6 months before ......”

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Jul 02,2019
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By: 'Keir'
Jul 02,2019
5 people found
this helpful
We rented with Your Move for 6 months before calling it in and ending the tenancy - probably enough of a signifier by itself, really. After paying over a £1,400 deposit for a flat next to a train line with barely any connections next to Millwall, we were told it had recently had work done to it- which presumably explained why half the cupboards, the toilet light, the shower, the oven, vent and drawers all fell apart almost immediately. Soon afterwards, the property began to get infested with mould where the windows weren’t properly installed- just in time for winter. One room (which I’ve uploaded a picture of the day we moved out from, after their ‘work’) was so bad that the tenant left weeks before we were due, because he couldn’t physically take it any longer.

Your Move stalled us for months before eventually hiring a painter to ‘fix’ it- he painted over it, stained the entire floor and bathroom, damaged mine and my mates’ audio equipment and made no difference to the mould (though Marcel, one of the agents, has ignored me mentioning this every time for months). They allege to have got the council round to sort out the property- all we saw was some guys put scaffolding up outside, leave, then come take it down two weeks later.

They accused us of not paying rent and tried to evict us - before rent was due, sending out a letter with an altered date to intimidate us- forgetting they’d stamped it, which had the actual date on. Marcel has no regard for clients, believes everyone to be beneath him and has very little interest in anything not involving himself - that, I imagine, must be why he lied and repeatedly claimed to be our landlord to try to stop us asking for someone else to contact- when at the beginning of the tenancy we were told we had a private landlord.

I cannot possibly recommend Your Move any less; Marcel especially seems to disregard the law as flagrantly as tenant safety. Harry and Shanika were both lovely people and I really hope they find employment with better companies- if you absolutely have to use these guys, like it’s life or death and they’re your only option, keep records of everything they say and everything in the property.
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Opening Hours
Address

Your Move
163 New Cross Road
New Cross,London
Greater London
SE14 5DG
020 7 639 1103

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £625,000 £625,000
Lettings 0% 0% £2,200 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 2 1 0 2 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS
Latest Properties

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“Had a very pleasant interaction with a agent ......”

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Mar 12,2024
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By: 'Dan'
Mar 12,2024
0 people found
this helpful
Had a very pleasant interaction with a agent by the name of Lundberg. Very informative using plain English which was refreshing for a change. I would definitely recommend this agent when dealing with this company....
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“Dealt with house purchase through a challengi......”

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Jul 21,2020
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Phil
By: 'Rory'
Jul 21,2020
0 people found
this helpful
Dealt with house purchase through a challenging time (lockdown etc) with professionalism and respect. 5 stars. Kept me informed and was very helpful throughout....
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“We rented with Your Move for 6 months before ......”

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Jul 02,2019
Minithumbdown
By: 'Keir'
Jul 02,2019
5 people found
this helpful
We rented with Your Move for 6 months before calling it in and ending the tenancy - probably enough of a signifier by itself, really. After paying over a £1,400 deposit for a flat next to a train line with barely any connections next to Millwall, we ...
read full review
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“Excellent Experience...”

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May 30,2019
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Phil
By: 'Mr'
May 30,2019
0 people found
this helpful
Purchase a 3 bed victorian property using Your Move. Found the whole process very good. The gentleman we spoke to Phil was very good and professional. He kept us informed at all times during the process and we finally completed today. Would 100% recommend Your Move and ...
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Comment on agent fees
Very reasonable fees for us.
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“Terrible experience within 1st three weeks of moving into a ......”

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Mar 16,2016
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Megan
By: 'Blackheath'
Mar 16,2016
3 people found
this helpful
Terrible experience within 1st three weeks of moving into a Your Move property. * No Heating * Rodent infestation * Faulty Fob Keys * Inaccurate Inventory Report Not only were all these issue highly frustrating but things were made 10x worse by their inability to resolve the simplest of ...
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What agent could do to change your mind?
Unnecessary and unjustified.
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Comment on agent fees
Unnecessary and unjustified.
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“This complaint isn't specifically directed at their New Cross office ......”

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Aug 27,2013
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By: 'Sharon'
Aug 27,2013
3 people found
this helpful
This complaint isn't specifically directed at their New Cross office but includes them (for accepting unsuitable tenants). I recently let my property and when I realized the tenants were sub-letting, I was confronted with the most diabolical display of trying to shift the blame on ...
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What agent could do to change your mind?
they could have accepted the sub-letting, taken a different approach and admitted the routine visit didn't pick up on it. As a landlord, I am not out to pick holes but I do want my property protected and I don't accept any of their defenses. The responses I received were childish and rude. we all make mistakes, the best thing to do is own up to them. I don't want agent feedback, I have tried complaining, I've had enough of them! I don't know where you select NO THANKS!!
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By: Wayne
Mar 19, 2016
View all comments (1)
Hi Ms Smith, I hope you are well, I have recently taken over as Lettings Manager in the New Cross branch and I would like to address this situation and you having received a bad service from previous employees at Your Move, I would also like to take this opportunity to let you know that although I am unaware of the full comings and going of this situation I strongly agree that this is not the way a company should operate and if you have been treated badly I would like to apologies on be ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

www.your-move.co.uk/help/complaints-process
Last updated at 4:59 PM 15/12/2015 by allAgents

Awards won by Your Move, London SE14 5DG



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