100% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
allAgents People Awards
Jul 01,2019
Jul 01,2019
0
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* EDIT - Since this situation happened I have been happy with the response from Steve and believe this was an unfortunate first impression of the organisation from an incident that doesn't appear to be something often. And in turn would use Open House in the future.
We gave this company 3 dates to view a property... they told us to come on the Saturday at 11am, which we did. When they were late we rang, to be told the person was on there way. We rang back again 10 minutes later to be told they would call us back. Another 5 minutes and we were rang and told the property had been sold... no one rang us, emailed us, we were told wrong information through and through. Steve the owner apologised saying we must have slipped through the net as he had 5 other people to ring. If they cannot cope with texting or emailing 6 people then I dred to think how organised they would be selling a house.
Do not use this shambles of a company.
We gave this company 3 dates to view a property... they told us to come on the Saturday at 11am, which we did. When they were late we rang, to be told the person was on there way. We rang back again 10 minutes later to be told they would call us back. Another 5 minutes and we were rang and told the property had been sold... no one rang us, emailed us, we were told wrong information through and through. Steve the owner apologised saying we must have slipped through the net as he had 5 other people to ring. If they cannot cope with texting or emailing 6 people then I dred to think how organised they would be selling a house.
Do not use this shambles of a company.
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Jun 30, 2019
Hi Alice, thanks for leaving feedback it’s greatly appreciated any feedback is a gift good or bad. On this occasion I have to hold my hands up personally and I apologise. It was my fault your were not contacted that the property had sold. When taking your initial details I saved it into the wrong place. Therefore when the property sold your details were not on the list of people to contact. I have since made changes to our procedures to ensure this doesn’t happen again. If you would like to contact me I can discuss suitable compensation for the time you wasted this morning due to my personal error. Once again please accept my apologies for my mistake. Kind Regards Steve Open House
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Latest Reviews
24th Feb 2022
reviewed by 'dawn'
17th Jul 2019
reviewed by 'Philippa'
1st Jul 2019
reviewed by 'Alice'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £180,000 | £180,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- WS11
- WS12
- WS15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 24,2022
Feb 24,2022
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Excellent service and very reasonably priced. Steve took beautiful pictures and a video of the house. I would not hesitate to recommend Open House Estate Agents Cannock. Thank you very much Steve....
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Jul 17,2019
Jul 17,2019
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Steve at the Cannock branch has been amazing. Nothing has been too much trouble from start to finish. He's been reliable and professional throughout. I would highly recommend using Open House....
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Jul 01,2019
Jul 01,2019
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* EDIT - Since this situation happened I have been happy with the response from Steve and believe this was an unfortunate first impression of the organisation from an incident that doesn't appear to be something often. And in turn would use Open House in the ...
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Jul 01, 2019
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I can confirm that Steve from the Open House has responded sufficiently and I have been happy with the follow up in sorting this problem.
Thank you Steve for responding quickly to the issue occured that morning. ...
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Last updated at 11:27 AM 08/02/2019 by Steve Lythgoe
Thank you Steve for responding quickly to the issue occured that morning.