Accommodate Edinburgh
Edinburgh, EH10
2.4/5, 41 reviews
39% recommended

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“Without doubt the worst letting agency I have ever had ......”

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Oct 14,2012
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Phillip
By: 'avoid'
Oct 14,2012
14 people found
this helpful
Without doubt the worst letting agency I have ever had the misfortune to deal with. Fine to deal with when you are moving in and paying their moving in/admin fees, etc but once you're in the flat a complete nightmare from start to finish.
Absolutely no people skills, seem to intentionally go out of their way to insult you and make you feel like an idiot. When I tried to reclaim some illegal fees they had charged me, I was told in writing that my request was ¢â‚¬Ëœidiotic', ¢â‚¬Ëœbizarre' and that I should ¢â‚¬Ëœstop making a fool of myself'. This, by the way, when I was still a tenant.
In the same letter, in a spirit of pure vindictiveness, they announced they were raising my rent. This was done without the permission of my landlord, making it illegal according to the terms of my lease. Fortunately I had a good relationship with my landlord who terminated the contract with the company and arranged a private lease. And just to show it's not just tenants who are treated in an appalling manner by this company, they refused to respond to emails and return phone calls even to the landlord. Eventually, he had to go in and demand to speak to the manager face to face.
Special mention must go to operations director Phillip Cannon, one of the most obnoxious and unhelpful people I have ever dealt with, in any walk of life. Or, to quote my landlord, a complete ******.
I would rather sleep on the street than rent a flat from this company. Avoid like the plague.

Ps I can only assume ¢â‚¬ËœAlistair' is a either a friend of or an employee of Accommodate Edinburgh. The review posted by ¢â‚¬Ëœannonymous' is much closer to my experience with this company.
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Latest Reviews

View all Reviews 41
11th Mar 2021
reviewed by 'Jack'
“Efficient customer service. They are a small, almost bespoke company that seem to value customer interaction. Any issues that arose (......”
1st Nov 2020
reviewed by 'Tenant'
“This agency is a without doubt worse I have ever experienced. Serious repairs take over months, responses to any queries ......”
28th Aug 2018
reviewed by 'Ed'
“Hang up mid call, not even it's not suitable for you or anything, sounded annoyed to answer the phone, just ......”
27th Oct 2016
reviewed by 'Flat'
“Not a nice person to talk too at all, very unhelpful and verging on passive aggressive if you call the ......”
31st May 2016
reviewed by 'Jane'
“Landlords and tenants - BEWARE OF THIS COMPANY! I used their services as a landlord and was shocked by the ......”
7th Mar 2016
reviewed by 'Yip'
“I am there longest tenant to date, going on 9yrs now and at the start they were great but as ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Accommodate Edinburgh
36 Bruntsfield Place
Edinburgh
City of Edinburgh
EH10 4HJ
0131 229 8995

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5 2 11 21 0 0 0 0 0 2
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“New management, fantastic service....”

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Mar 11,2021
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Sandy
By: 'Jack'
Mar 11,2021
1 people found
this helpful
Efficient customer service. They are a small, almost bespoke company that seem to value customer interaction. Any issues that arose (very few) were resolved quickly & amicably. I believe many of the bad reviews here are outdated; it is clear that Sandy has taken on the ...
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“I would recommend to: NO ONE...”

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Nov 01,2020
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By: 'Tenant'
Nov 01,2020
1 people found
this helpful
This agency is a without doubt worse I have ever experienced. Serious repairs take over months, responses to any queries same length and statutory nuisances like mold, which appeared due to their negligence, are considered as minor problem which does not need to be resolved. ...
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“Hang up mid call...”

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Aug 28,2018
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By: 'Ed'
Aug 28,2018
1 people found
this helpful
Hang up mid call, not even it's not suitable for you or anything, sounded annoyed to answer the phone, just a mean person, never again calling them...
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“Not a nice person to talk too at all, very ......”

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Oct 27,2016
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Carole
By: 'Flat'
Oct 27,2016
4 people found
this helpful
Not a nice person to talk too at all, very unhelpful and verging on passive aggressive if you call the agency on bruntsfield, had nothing but problems....
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“Landlords and tenants - BEWARE OF THIS COMPANY! I used ......”

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May 31,2016
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By: 'Jane'
May 31,2016
5 people found
this helpful
Landlords and tenants - BEWARE OF THIS COMPANY! I used their services as a landlord and was shocked by the staff's aggressive and unethical behaviour. I'm very glad I was able to pull out of doing business with them, however the whole ordeal was quite ...
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“I am there longest tenant to date, going on 9yrs ......”

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Mar 07,2016
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By: 'Yip'
Mar 07,2016
7 people found
this helpful
I am there longest tenant to date, going on 9yrs now and at the start they were great but as time went by they just got worse. From letting workman into house which is all my stuff by the way, and things going missing.. Work ...
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“Having rented through other agencies Accommodate Edinburgh have restored my ......”

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Oct 14,2015
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Carole
By: 'Tomf'
Oct 14,2015
0 people found
this helpful
Having rented through other agencies Accommodate Edinburgh have restored my faith in letting agents. Whenever there has been any issues with the property they have responded quickly and sent out contractors to fix any problems with at least 24 hours notice. Carole has been extremely helpful ...
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“I am a landlord who for years managed my own ......”

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Feb 27,2015
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Sandy
By: 'Happy'
Feb 27,2015
1 people found
this helpful
I am a landlord who for years managed my own property with no problems then suddenly I had a run of bad tenants and decided to give this agency a try. I dealt with Sandy Grant throughout who could not have been more helpful and ...
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“I have been a tenant through Accommodate Edinburgh now for ......”

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Feb 23,2015
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By: 'Lolli'
Feb 23,2015
0 people found
this helpful
I have been a tenant through Accommodate Edinburgh now for over 5 years and have been very pleased with the service I have received. I was very impressed by their response when the boiler in my flat recently failed. They arranged for an engineer to come ...
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By: A genuine former tenant
Feb 23, 2015
View all comments (1)
Must be a quiet day at Accommodate Edinburgh HQ. Couldn't help noticing another 'positive' review popped up on Google reviews this morning. Avoid this dishonest and incompetent letting agency, unless you enjoy being treated like dirt, ripped off and having to fight tooth and claw to get any of your deposit back. ...

“Pathetic. Seriously. I was gonna rent the flat from this ......”

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Feb 11,2015
Minithumbdown
By: 'Martin'
Feb 11,2015
4 people found
this helpful
Pathetic. Seriously. I was gonna rent the flat from this agency, but I read some reviews here and on Yell (all negative) so just wanted to give them a chance for defending themselves. So, I have asked for their comments on the negative reviews. Guess ...
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What agent could do to change your mind?
Be serious!
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By: Diane
May 22, 2018
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Agree with Martin.I used this agency and they were dishonest.They retained a tenants deposit ( my flat was left v.dirty and a lot of damage ie.intercom in flat pulled off wall) damage to kitchen window too many problems to detail.I cleaned the flat myself and got nothing although the deposit from tennant was retained.Repairs l was charged for very shoddily done.? They used un qualified people re joinery .Overall a v.rude lot of staff to say the least .Think rudeness qualities must be what their ...

“I would like to warn all tenants ¢â‚¬â€œ and especially landlords ......”

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Oct 29,2014
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Phillip
By: 'Tenants'
Oct 29,2014
9 people found
this helpful
I would like to warn all tenants ¢â‚¬â€œ and especially landlords - to beware with regards to the security of deposits if you are unlucky enough to have any involvement with Accommodate Edinburgh - as I have recently been the victim of an attempt to steal ...
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Comment on agent fees
Illegal. See http://www.reclaimyourfees.com for information on reclaiming these illegal fees
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“I have actually been living in a new flat for 6 ......”

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Oct 06,2014
Minithumbdown
By: 'A'
Oct 06,2014
6 people found
this helpful
I have actually been living in a new flat for 6 months now but feel I should warn other tenants about using this agency. If I were to explain in detail everything that they did wrong it would be an essay so I will give some ...
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What agent could do to change your mind?
I think they quite deliberately were threatening, bullying and completely dishonest. I feel like they tried to rob us. That may sound farfetched but to threaten people for money they do not owe is essentially trying to steal. To suggest how they could have been better is difficult when they deliberately behaved in that way. I would say they must be very unhappy people to be able to act in such a manner. I would suggest they should find a profession in which they are not expected to help people.
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Comment on agent fees
Illegal.
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By: Carole
Feb 26, 2015
View all comments (1)
I am so sorry to hear about your experiences with Accommodate Edinburgh, please accept our sincere apologies for the way you have been treated. Obviously your review is anonymous but I would be grateful if you could email me ([email protected]) with your details and further details of the problems you had while you were a tenant, we are currently undergoing some changes in staffing and procedures in the business and would be very grateful for your feedback. If there are any issues y ...

“I rent one of the Accommodate Edinburgh property on 8 August 2013 ......”

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May 06,2014
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Phillip
By: 'Juliano'
May 06,2014
9 people found
this helpful
I rent one of the Accommodate Edinburgh property on 8 August 2013 and It's been very frustrating and miserable "I am happy the fact that I have roof over my head" but very frustrating and miserable that I have: Firstly->faulty (PCB) boiler for over 10 months and ...
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What agent could do to change your mind?
They are not capable of changing my mind or do anything better . Unless they change their attitude towards their clients and tenants. But sure they could have addressed the issues that I raised to them and resolved, instead they buried their heads and hand out a notice of quite because we complaint too much (With All The Rights Reasons) here is the video that produce to show how the boiler is. https://www.youtube.com/watch?v=ttHtFgcVyAw Please Help and report everything you are not happy with and Lets Make a Better Scotland For Us All.
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“This people came in to do an inspection in the ......”

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Mar 18,2014
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By: 'Fabiana'
Mar 18,2014
8 people found
this helpful
This people came in to do an inspection in the house, unauthorised. They have been told to make an appointment and not to come in when no tenant is present. Yet we came back from holidays to find that they came in anyway. Left lights ...
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What agent could do to change your mind?
they could have act according to OFT guidelines and make an appointment to come to the house. They could accept responsibility for the misconduct and apologise but they are rude and ignorant.
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By: Annonymous
May 28, 2016
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Good for you Fabiana! I also wanted to fight for my rights when dealing with these bullies but eventually decided to lose some money and not to suffer more stress. ...

“Quite simply the worst, most unprofessional company I have ever ......”

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Jan 19,2014
Minithumbdown
By: 'disgruntled'
Jan 19,2014
15 people found
this helpful
Quite simply the worst, most unprofessional company I have ever dealt with. Renting out a damp flat, and then sending out a cowboy surveyor to tell us It's our fault for breathing when we raised the issue. A real surveyor was sent by the owner ...
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What agent could do to change your mind?
If they ran a professional company and philip didn't behave like a spoilt child or insult my wife, I'd maybe consider it. Oh and if the flat was in a liveable condition it might have helped.
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“Unfortunately I rented a house from this place a few ......”

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Dec 19,2013
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Phillip
By: 'L'
Dec 19,2013
10 people found
this helpful
Unfortunately I rented a house from this place a few years ago. The day we moved in there was no electricity and they refused to come and get us connected. We had to wait from the Friday to the Monday for help. Whenever we called ...
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What agent could do to change your mind?
Sack Philip and Emma and get a grip
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“DO NOT touch this place with a barge poll! So ......”

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Dec 17,2013
Minithumbdown
By: 'MS'
Dec 17,2013
8 people found
this helpful
DO NOT touch this place with a barge poll! So many things wrong with the property but mainly They let us rent a damp, dirty flat & at check out tried to blame us! Phillip Cannon is the rudest & most condescending person I've ever met. Something ...
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What agent could do to change your mind?
Need to get rid of Phillip cannon & get some helpful staff
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By: Annonymous
May 28, 2016
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Ms Scott, you've couldn't sum it up better - Absolute crooks! ...

“As a company they have simply failed to provide us ......”

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Oct 03,2013
Minithumbdown
By: 'Paul'
Oct 03,2013
12 people found
this helpful
As a company they have simply failed to provide us with the proper information about our deposit despite numerous request to Mr Sandy Grant over years. Philip Cannon's email reply to me was extremely unprofessional, much like an angry child. DO NOT USE THIS COMPANY, ...
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What agent could do to change your mind?
Followed the law, done their job and provide information they were supposed to do in the first place.
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“I recently checked out of a property that was let ......”

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Sep 17,2013
Minithumbdown
By: 'Duke'
Sep 17,2013
12 people found
this helpful
I recently checked out of a property that was let through accommodate Edinburgh and I've never been treated in such a rude and disrespectful manner (seems to be a reoccurring problem with Philip). Right from the start there was no "hello, how are you", there ...
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“Unfortunately I was a 'tenant' for 6 months. From the get ......”

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Jul 31,2013
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Phillip
By: 'Jed'
Jul 31,2013
21 people found
this helpful
Unfortunately I was a 'tenant' for 6 months. From the get go I had issues with pests and although that in and of itself an issue that potentially may have been 'one of those things', I still had to get the issues sorted personally due to ...
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“This is now the 3rd different agency we have used ......”

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Jul 29,2013
Minithumbup
By: 'Avril&John'
Jul 29,2013
1 people found
this helpful
This is now the 3rd different agency we have used in Edinburgh and it is night and day to the first 2! The initial application process seems a little bit over the top. When we moved in we couldn't get the oven to work and someone ...
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“I have recently used Accommodate Edinburgh in the capacity of ......”

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Jul 24,2013
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Phillip
By: 'Iain'
Jul 24,2013
2 people found
this helpful
I have recently used Accommodate Edinburgh in the capacity of a tenant and have been completely satisfied with the service. After reading some of the reviews I must say I was a little disturbed as to why people would say these nasty things. If there ...
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By: Fabiana
Mar 19, 2014
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There should be forbidden that staff from the agency being reviewed can come in here and add nice untrue comments and feedback about ...

“I have just moved out of a property which I ......”

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Jul 24,2013
Minithumbup
By: 'Gemma'
Jul 24,2013
2 people found
this helpful
I have just moved out of a property which I rented with Accommodate Edinburgh. I had absolutely no problems in my tenancy, with all repairs dealt with in a reasonable time by skilled tradesmen. I received my full deposit back after moving out as I ...
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“I have dealt with many letting agents in my time ......”

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Jul 24,2013
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Phillip
By: 'Fiona'
Jul 24,2013
3 people found
this helpful
I have dealt with many letting agents in my time as a landlord capacity and Accommodate has to be the best service I have received. I regularly deal with Mr Canon who has been both professional & very pleasing to deal with. He has went above ...
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By: A genuine perspective
Jul 26, 2013
View all comments (2)
Honestly? Three positive reviews; all posted on the same day, all giving special mention to Philip Cannon, a man whose name regularly pops up in highly negative reviews given to Accommodate. Not very subtle! ...

“DO NOT USE THESE AGENTS. I am aware of someone ......”

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Jul 18,2013
Minithumbdown
By: 'unamused'
Jul 18,2013
9 people found
this helpful
DO NOT USE THESE AGENTS. I am aware of someone who recently used them for letting their property (they were the Landlord) and they were absolutely useless and unaware that the flat in question had been 'trashed' by the tenants and once the tenants left ...
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What agent could do to change your mind?
EVERYTHING
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By: IhknlHjydu
Oct 08, 2016
View all comments (1)
Intended to get pros to uncover, And sites to positively uncover. Once i inquire if you'll notice regarding certain motoring in the rooms that could be specialist, Gerighty's adoring provide light for. "Course 66, He admits that, "Is actually legendary from people today, It has become a choice you can put emphasis star an easy payday loan. You make working that you are fully receptive to the direction they be effective. It is critical to also exhibit to concern for any charge are actually releva ...

“DO NOT USE THIS COMPANY! Initially this company seemed friendly, ......”

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Jun 29,2013
Minithumbdown
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Phillip
By: 'Humiliated'
Jun 29,2013
13 people found
this helpful
DO NOT USE THIS COMPANY! Initially this company seemed friendly, welcoming and are based in an affluent part of Edinburgh. DON'T BE FOOLED! The way I was treated by this company was absolutely unbelievable! When I had issues with the service they were providing for ...
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By: Guardian
Jul 26, 2013
View all comments (2)
You're really not smart Accommodate Edinburgh, are you? Accommodate Edinburgh, a 'trading name' is registered to an accountants address, 6 Bruntsfield terrace, Edinburgh! Company registered as 'Zander property solutions'. So you're hypocrites! http://www.companiesintheuk.co.uk/ltd/zander-property-solutions - capital of 100 GBP. Interesting practice. ...

“Have found Accommodate great to work with. The staff are ......”

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Jun 20,2013
Minithumbup
By: 'Edinburgh'
Jun 20,2013
3 people found
this helpful
Have found Accommodate great to work with. The staff are professional, approachable and friendly and have taken the stress out of letting our flat. They have arranged all the contractors in a very timely fashion to allow us to get tenants in as quickly as ...
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By: Andy
Jun 21, 2013
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well written by Philip Canon ...

“I have dealt with this agent to let my property ......”

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Jun 18,2013
Minithumbup
By: 'Dozy22'
Jun 18,2013
2 people found
this helpful
I have dealt with this agent to let my property for a couple of years now, and they have always looked after me extremely well, with all parts of the transactions. Thankfully I would appear to have very happy tennents who tell me that they ...
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“I was a tenant with this company for 6 months. Phillip ......”

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May 26,2013
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Phillip
By: 'Unhappycustomer'
May 26,2013
13 people found
this helpful
I was a tenant with this company for 6 months. Phillip Cannon was the most Insulting man I ever met who hid behind a computer screen. I do not think the good reviews have been written by tenants and have been written by the company. Don't ...
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“I have now used 3 different agents in Edinburgh to manage ......”

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Apr 01,2013
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Phillip
By: 'Mr'
Apr 01,2013
10 people found
this helpful
I have now used 3 different agents in Edinburgh to manage my 3 flats over the years and have been happiest with this one. I was initially concerned by online reviews but my friend who also uses them confirmed this was because they are very strict with ...
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By: Mike
Jun 13, 2013
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I totally agree, they are absolutely the worst agents I have ever dealt with. Philip C is utterly rude and offensive. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:06 PM 11/09/2018 by heather heather

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