The service from SW19 has been nothing short of wonderful for us after the initial buyer & agent gave us a nightmare to deal with by pulling out of the chain at the last minute. With the house we are purchasing at risk, they managed to find a buyer with the first viewing and pushed the deals through in a matter of 5 weeks!!
Hayley was instrumental of pulling daily progress, extreme pushing, management of queries between myself, the vendor and the buyer of the whole chain, and even contacted the management company directly to get a last minute request to get an updated management pack from the buyer to keep the exchange of contract date, under a huge amount of the pressure from the top of the chain.
I would definitely use them again, especially an agent who would go the extra miles to pull things over the line.