1 Star Review
Jun 24,2019
By:
'Disappointed'
Jun 24,2019
Branch: Newport, 76 Bridge Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: NP10
Branch: Newport, 76 Bridge Street
Sales (as a Vendor)
Postcode: NP10
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Put my house on the market with Roberts, the advert went live with no notification to myself & was advertised for lower than the set price. Staff have only phoned to arrange viewings twice in 6 weeks, on one occasion no Roberts staff were available for the viewing the other I was on holiday. Both occasions I provided a wide range of alternatives but no follow up calls were received to re arrange appointments.
Subsequently I contacted the office informing them I wished to cancel my contract, I was told the manager would call me back, 24hours later no contact so telephoned again. Spoke to the manager who said 'every time I went to pick up the phone to call you something else came up' - which pretty much sums up the level of service over the last 2 months!
If I can locate an area manager I will be forwarding my feed back!
Unfortunately I had to rate 1 star as zero isn't available!
Comment on agent fees
Not relevant when you don’t receive a basic level of service, unsure how they secure any sales to run a business
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