0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jun 24,2019
Jun 24,2019
4
people found
this helpful
this helpful
If you are a landlord DO NOT USE THIS FIRM for your management. I'm a landlord and I asked for ByChoice to manage my property. In the time they have managed my property I have had 2 tenants and on both occasions ByChoice failed completely. First time I can understand but second time shows there is something fundamentally wrong with ByChoice. They take a management fee but I can assure you do not manage ANYTHING. Their quarterly inspection reports are an absolute joke - it is an email/document with a 1 word sentence advising that they visited and there is nothing to report. I can guarantee that they do not carry out any inspections as they have no idea what is going on at the property and the tenants do not see them. My first tenant decided not to pay rent and ByChoice didn't report this back to me until I reported it to them ----- apparently this is my fault and I should have reported earlier. Once the first tenant left, we obtained the next set of tenants as ByChoice was incapable of finding anyone and due to the experience of the first tenant as well as the fact I had no confidence in them actually inspecting my property I asked for photographic evidence which they AGREED TO. A year on and I have had no photographic evidence. When escalating the issue to the Director, Emma Turner, I was told that this again was my fault and we should have chased from the beginning which we had been via email so we have evidence of this. What tipped me over the edge is the fact that they started to use SCARE TACTICS with my tenant after I expressed my displeasure with their management. They told my tenant that I was going to raise the rent and also was looking to sell my property which left my tenant looking for a new home. THIS IS OUTRAGEOUSLY UNPROFESSIONAL AND MALICIOUS TO SAY THE LEAST!
Emma Turner is the Director of this firm and honestly speaking is incapable and a disgrace to the Director title. Harsh as it seems she has no idea what is going on (I feel sorry for the inexperienced staff that work there as they are inexperienced/come across as they are inexperienced), unprofessional, doesn't return phone calls, doesn't stand by her commitments, doesn't stand by what her employees commit to, doesn't acknowledge failures even when there is evidence hitting her square in the face and worst of all, just fobs you off to the complaints department to avoid having to take any responsibility. Save yourselves the hassle and the management fee - I've definitely been paying for a non existent service for 2+ years.
Emma Turner is the Director of this firm and honestly speaking is incapable and a disgrace to the Director title. Harsh as it seems she has no idea what is going on (I feel sorry for the inexperienced staff that work there as they are inexperienced/come across as they are inexperienced), unprofessional, doesn't return phone calls, doesn't stand by her commitments, doesn't stand by what her employees commit to, doesn't acknowledge failures even when there is evidence hitting her square in the face and worst of all, just fobs you off to the complaints department to avoid having to take any responsibility. Save yourselves the hassle and the management fee - I've definitely been paying for a non existent service for 2+ years.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
24th Jun 2019
reviewed by 'Waqas'
Opening Hours
Address
By Choice
27b High Street
Haverhill
Suffolk
CB9 8AD
01440 768919
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 24,2019
Jun 24,2019
4
people found
this helpful
this helpful
If you are a landlord DO NOT USE THIS FIRM for your management. I'm a landlord and I asked for ByChoice to manage my property. In the time they have managed my property I have had 2 tenants and on both occasions ByChoice failed completely. First ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
