As a tenant, they are useless, inefficient, and negligent. They do not reply to emails. They do not return nor even ANSWER their phone. They lie. They lie about what has happened, and what will happen. Having had multiple maintenance problems with my flat, I have needed to email and call them regularly. I have lived at the property now for over four months and NOTHING absolutely NOTHING has been done about it.
Despite their slick offices (it looks like a bank), with the employees in sharp suits sitting behind expensive computers, they are bad. All they care about is receiving the rent cheque; they couldn\'t give a shit about customer service. Sure, they\'re polite when they need/want to be but I have had to threaten withholding the rent and (soon) LEGAL ACTION before they actually got off their asses to do anything. They\'re idiot businessmen. I will NEVER use them again.
I truly fear for the end of my contract because I can just tell that they will try to keep our (substantial) security deposit and nail us for damage to the flat - most of which was there when we moved in, because they did not fix it (despite our 5+emails regarding the problems).
Awful business. Awful customer service. Awful awful awful to deal with.
DO NOT USE THIS ESTATE AGENT. THEY ARE BAD
What agent could do to change your mind?
Not been lying thieves.