Lancaster LA1, Lancaster, LA1
1/5, 4 reviews
0% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



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“TBH if I could leave a 0 star review I would.......”

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Jun 20,2019
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Ben
By: 'Gary'
Jun 20,2019
4 people found
this helpful
TBH if I could leave a 0 star review I would. We've been letting a house off Farrell Heyworth for just over 4 weeks.
Upon viewing the fencing was damaged and had missing panels. Before we put in an application we were assured that these panels would be replace. As we have a young daughter and my wife suffers from agoraphobia we made it clear at the time that we would only go through with the application because of this assurance.
8 weeks on from making the initial application and this still hasn't been sorted. We've tried making phone calls (probably around 20 calls, but only 2/3 times have they answered) emails and reporting on the app. We've constantly and consistently been fobbed off by the person managing the let and have been told conflicting excuses from the point of signing the tenancy agreement when we were told that they were just waiting for us to move in and would then fit the panels straight away. A week later and nothing so upon speaking to Farrell Heyworth we were then told that the landlord was looking for quotes, which doesn't fit with what we'd previously been told. Every time since then that we've spoke to Farrell Heyworth we've been fobbed off with the same excuse of the landlord still seeking quotes and they'll chase it up, which they never do. Fence panels are readily available so it doesn't take months for them to be sourced.
Today we arrived home to find that somebody had been in our garden, through the missing panels and had rooted through our washing etc. If the panels had been replaced within a reasonable time this wouldn't have happened!!!
We've also had to use some of our bedsheets to try and cover the missing panels to give us some sort of privacy and security which has meant us ruining them, another thing which we shouldn't have to do.
Overall our experience of Farrell Heyworth has been a very poor one, their customer service is practically none existent and if you can get through to speakl to somebody then you are just fobbed off with poor excuses. If we knew 2 months ago that the fencing still wouldn't have been sorted out we wouldn't have made an application or agreed to let the house.
Was this helpful? Yes
By: Angela
Nov 16, 2019
I wish I had written my review earlier so you could have seen it! Same thing happened to us - before we agreed to move in to the property we were promised that everything would get sorted. Needless to say, nothing did. And here we are 2 complaints to the Council later and they are still as unprofessional and dishonest as ever! Get the f*** out of that house as soon as you can, mate, they won't change!

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Opening Hours
Address

Farrell Heyworth
18 New Street
Lancaster
Lancashire
LA1 1EG
01524 842222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 0% £0 £0
Lettings 0% 0% £500 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 3 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Would have given no stars if that was an opti......”

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Aug 13,2020
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By: 'David'
Aug 13,2020
4 people found
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Would have given no stars if that was an option. Rented a property in Lancaster. No inspection made of the house before I got the keys. No repairs carried out. This included electrical and plumbing issues. Could only shower as bath had a hole in. ...
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“The worst possible agents I’ve ever dealt wit......”

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Aug 07,2020
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By: 'Stephen'
Aug 07,2020
6 people found
this helpful
The worst possible agents I’ve ever dealt with. But when I mean dealt with, I always seem to have to contact them, but when told to wait for a call off them it never happens and when you chase them up, leave messages and ...
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“TBH if I could leave a 0 star review I would.......”

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Jun 20,2019
Minithumbdown
Ben
By: 'Gary'
Jun 20,2019
4 people found
this helpful
TBH if I could leave a 0 star review I would. We've been letting a house off Farrell Heyworth for just over 4 weeks. Upon viewing the fencing was damaged and had missing panels. Before we put in an application we were assured that these panels would ...
read full review
Was this helpful? Yes
By: Angela
Nov 16, 2019
View all comments (1)
I wish I had written my review earlier so you could have seen it! Same thing happened to us - before we agreed to move in to the property we were promised that everything would get sorted. Needless to say, nothing did. And here we are 2 complaints to the Council later and they are still as unprofessional and dishonest as ever! Get the f*** out of that house as soon as you can, mate, they won't change! ...
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Last updated at 2:12 PM 16/08/2019 by heather heather

Awards won by Farrell Heyworth, Lancaster LA1 1EG



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