It\'s not often I find myself putting pen to paper to leave reviews about a service unless it\'s worthwhile.. Like in the customer service I have previously, and currently experience/d with Total Lettings.
First of all, Leanne and Jenni both deserve mentioning along with Martin and Dan as the whole team make up the reasons why they work and offer the high level of letting arrangements that few others deliver.
I am on my second letting with these guys and I have to say, the properties have been in excellent locations, well equiped high-end appliances, well groomed and fair costs.
They shoot a DVD before moving in and on handing back the property and at this point you are told exactly what will be coming back to you... No hidden horror stories with deposits or unexplained damage after handing keys in to an office some days later as I have heard friends have experienced with other agents.
If you have any breakdowns, they are rapid in resolve and certainly be on the empathic approach and care for the tenants.
They obviously have a good rapport with the Landlords too as any items that I needed doing were agreed and carried out very quickly.
The relationship with the office team is excellent. They make you feel very welcomed and you can have a light hearted conversation with them and it adds to the experience that for me has been delightful all round and in every aspect.
If you are reading this as a tenant looking for the best letting agency to deal with.. Go with these guys.
BRAVO!!! 5 STARS!!!!