We use Lauristons to let and manage our property.
It has gone smoothly and I have found that the person we are dealing with has been very helpful.
We even had a case of a tenant introducing animals in the property and the agency sorted it all out.
I have found the whole Lauristons staff super helpful and responsive.
The only thing that lets me down as a landlord are the services provided for the property. If you need a boiler repaired or anything done to the property, the people that the agency hires easily charge you double the market rate.
So I always hire my own handyman to carry out repairs... and i am a glad user of mybuilder.com..