1 Star Review
Jun 09,2019
By:
'Robert'
Jun 09,2019
Branch: Reading, 11-12 Gun Street
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: RG1
Branch: Reading, 11-12 Gun Street
Lettings (as a Tenant)
Rent PCM: £600
Postcode: RG1
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For period May 2017 - May 2018
I would not recommend Queensgate even to my worst enemies. Avoid at all costs unless you are desperately clinging for life.
I'll keep this short:
1. They tried kick me out of my 1 year tenancy early, citing excuses. I promptly fully explained, citing laws and the contract, why they could not do this, and so retained the proper 12 months.
2. There was no internet (or bins, or hoover) when I moved in, and current tenants had not had internet for 4 months. Only by going in-branch and telling them I'd arrange it myself and subtract it from my rent, unless they co-operated, did they finally get round to doing it.
3. Even though the property was advertised as all-inclusive bills, they did not pay for the TV licence, so I had to pay for it myself.
4. I had to prompt them for a month to get the deposit back. My other housemates had it worse - one of them complained for 5 months.
5. Everything about them was unprofessional, there are too many items to count. Space Lettings and Winkworth have never been like this. I think the worst thing was that the boiler was sealed at the bottom so the pressure couldn't be increased when it ran low, so they had to rip it off to get to it. God forbid the fuse box would have tripped either, as it was locked away.
The benefits were:
1. Newly refurbished
2. Fortnightly cleaners for the shared rooms included
3. Reasonable price
4. Maintenance team resolved issues in good time
5. No deduction on deposit
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