James Anderson
Barnes Lettings, Barnes, SW13
3.7/5, 6 reviews
83% recommended
0% lettings valuation accuracy
67% lettings fee satisfaction

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“Clown Town - avoid like the plague...”

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Jun 08,2019
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Rory
By: 'Diane'
Jun 08,2019
2 people found
this helpful
Welcome to James Anderson, known at Clown Town, ran by the monkeys and clowns from the travelling circus. These guys are an absolute show of ….. Utterly disgraceful levels of service on a par with a chocolate teapot. We had tremendous problems with our house, the landlord blamed the letting agents. The letting agents blamed the landlords. I ended up having to take matters into my own hands and speak with Richmond Council, this resulted in a fine for the landlord. You will tear your hair out with the stress from renting via James Anderson, seriously no matter the promises or the house, save yourself time, energy and hassle and use someone else. These guys are totally incompetent.
66 Treen Avenue
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Latest Reviews

View all Reviews 6
14th Sep 2019
reviewed by 'Alexandra'
“Laurie-Ann is lovely and helped us in the finding of a new property. It isn’t managed by James Anderson, ......”
13th Sep 2019
reviewed by 'Ann'
“Mr. William Hoddinott has been extremely helpful in finding the right property for me to rent, as well as taking ......”
8th Jun 2019
reviewed by 'Diane'
“Welcome to James Anderson, known at Clown Town, ran by the monkeys and clowns from the travelling circus. These guys ......”
8th Dec 2017
reviewed by 'Alex'
“Relocating to a new town is very difficult, especially if the new town is half-way around the world. My experience ......”
3rd Aug 2017
reviewed by 'F.'
“Relocating for new job, needed a flat within 3 weeks. Rory was appropriately quick to respond, providing details of properties and ......”
22nd Feb 2017
reviewed by 'Unhappy'
“Horrific service - I lived in my flat for over ten years and was a model tenant. James Anderson Lettings ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

James Anderson
65 Barnes High Street
Barnes,Barnes
Middlesex
SW13 9LD
020 8878 8688

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 67% £1,800 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 5 1 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Barnes Lettings, SW13
East Sheen, SW14
London, SW13
London, SW15
Putney, SW15

“Laurie-Ann is lovely and helped us in the fin......”

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Sep 14,2019
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Laurie Ann
By: 'Alexandra'
Sep 14,2019
0 people found
this helpful
Laurie-Ann is lovely and helped us in the finding of a new property. It isn’t managed by James Anderson, so I can’t comment on their service. But they were friendly, efficient and communicative throughout the referencing and initial letting process....
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“Mr. William Hoddinott has been extremely help......”

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Sep 13,2019
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By: 'Ann'
Sep 13,2019
0 people found
this helpful
Mr. William Hoddinott has been extremely helpful in finding the right property for me to rent, as well as taking care of all the paperwork. He has been able to answer all my questions, which is much appreciated, as I have just returned from living ...
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“Clown Town - avoid like the plague...”

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Jun 08,2019
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Rory
By: 'Diane'
Jun 08,2019
2 people found
this helpful
Welcome to James Anderson, known at Clown Town, ran by the monkeys and clowns from the travelling circus. These guys are an absolute show of ….. Utterly disgraceful levels of service on a par with a chocolate teapot. We had tremendous problems with our house, the ...
read full review
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“Relocating to a new town is very difficult, especially if ......”

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Dec 08,2017
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Phoebe
By: 'Alex'
Dec 08,2017
1 people found
this helpful
Relocating to a new town is very difficult, especially if the new town is half-way around the world. My experience with James Anderson - Barnes agents was nothing less than amazing and highly satisfactory, since I wasn't even in UK for viewing the property. Their ...
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Comment on agent fees
Good.
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“Relocating for new job, needed a flat within 3 weeks. Rory ......”

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Aug 03,2017
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Rory
By: 'F.'
Aug 03,2017
0 people found
this helpful
Relocating for new job, needed a flat within 3 weeks. Rory was appropriately quick to respond, providing details of properties and arranging viewings. Throughout the process he was informative, attentive to needs, friendly, efficient, and ultimately professional. Without his help, it's very doubtful that a suitable ...
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Comment on agent fees
Fees perfectly acceptable for service provided.
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“Horrific service - I lived in my flat for over ......”

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Feb 22,2017
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By: 'Unhappy'
Feb 22,2017
1 people found
this helpful
Horrific service - I lived in my flat for over ten years and was a model tenant. James Anderson Lettings repeatedly refused to carry out essential repairs to property so I was without hot water or heating for six months (leading to me being hospitalised) ...
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Comment on agent fees
High but not excessively high for London. When I left they informed me that I owned nearly a thousand pounds in unpaid renewal fees from several years' earlier; I have a written record proving that I paid my renewal fee every year, and this was the first time they had ever contacted me about this unpaid bill that allegedly had gone unpaid for several years.
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By: Patrick Connolly
Feb 22, 2017
View all comments (1)
I was obviously disappointed to see your review below and the comments you have made. I would welcome a conversation with you in order to discuss this matter so that I can help resolve your feelings about my company who had only been acting as the managing agents for the property for a number of months which was a long time after your problems with the property started to occur. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Lettings


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Lettings Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Lettings Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Sales


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Sales Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Sales Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Kind Regards



Ross Jezzard
ARLA Regional Representative and Divisional Council Member

Last updated at 1:00 AM 01/01/1970 by

Awards won by James Anderson, Barnes SW13 9LD



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